M & M General Repair, Inc

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717-445-4548
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Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

726 Reviews

5 star
92%
4 star
7%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review 2 days ago

Reviews

JA
John A.
Narvon, PA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Service Appointment
As usual, prompt, courteous service at M & M.
Recommended
JH
James H.
Denver, PA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
James said the business provided great service and he likes that they use Castrol oil.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/20/2018

Thanks James, we do try to use all quality parts hope to see you again.

MK
Marcy K.
Adamstown, PA
Subaru Impreza Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Marcy said that the staff is very friendly and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/20/2018

Thank you Marcy, we have been in business 28 years and we plan on being here 28 more. We enjoy our customers and we love this business.

DD
Dennis D.
Mohnton, PA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Dennis said they are always very nice, pleasant, thorough, and do the repairs very well.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/20/2018

Thank you Dennis for being a loyal customer and congradulations on your retirement

FS
Fern S.
East Earl, PA
Cadillac Deville
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Fern said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/20/2018

Always a pleasure Fern, have a great summer

RA
Ray A.
Shillington, PA
Chevrolet Express Passenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Ray said the business's service is really good. He said they scheduled his appointment, took him in the same day and kept him updated with regular phone calls. Ray said he picked up his vehicle the next day.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/20/2018

Thanks Ray, we can't always get it on the same day as you call but you lucked out that day. We do try to get them done and back to you as soon as possible. we know everyone has a busy life and need their transportation.  Hope to see you in the future for all your automotive needs.

LA
Larry A.
Narvon, PA
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Electrical problem
Alternator gauge acting up Checked with M&M they stated it may be the battery or alternator. Since I did not want to break down on the road I asked when they could replace both(battery was about 4 yrs old alternator was original ) this is a 2005 Blazer.
They asked me if I could bring it in at 1 and they would have it done by 5. This was great I took it in they repaired it and had it back to me by 4 another great job by M&M
Recommended
Michael & Cathy K. from M & M General Repair, Inc responded on 06/05/2018

You are such a great customer! We really appreciate all the wonderful recommendations, thank you and we look forward to seeing you again

WW
Warren W.
Mohnton, PA
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Warren said that he uses the facility for all his work, he knows the staff very well and they always do a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/04/2018

Thank you Warren, I do believe you have been coming to us since we opened in 1990. You are almost family by now!

JM
John M.
Mohnton, PA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
John said it was a quick turnaround and the work was done for a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/04/2018

Thank you John that is quite the classic truck and trailer rig you got there. The pleasure is ours

AL
Andy L.
Narvon, PA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Andy said that the facility did what he wanted them to do, there were no problems and he has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/29/2018

Thank you Andy we do try to do exactly what our customers want looking forward to working for you in the future.

AM
Alexander M.
Bowmansville, PA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Alexander said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/23/2018

Thanks for the great review Alex

SW
Sam W.
Honey Brook, PA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
honest, cooperative, efficient
they are ready at your appointed time, explain any problems so you can understand, cooperate on making corrections, if needed
Recommended
Michael & Cathy K. from M & M General Repair, Inc responded on 05/17/2018

Thank you Sam, we love working with you and hope to continue to serve you in the future.

WM
Walter M.
Ephrata, PA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Walter said he has not had any problems with the service. They did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/29/2018

Thank you Walter we are here if you need us.

JG
James G.
Bowmansville, PA
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
James said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/29/2018

Thank you Jim we have dealt with you for many years and hope we will be doing so for many more. It is a pleasure

AK
Amos K.
Narvon, PA
Ford Fusion
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05/12/2018 Category: Service
Amos said the business is the best mechanic facility in the area.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/20/2018

thank you Amos

CS
Christopher S.
East Earl, PA
GMC Yukon XL
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05/12/2018 Category: Service
Christopher said he trusts them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/17/2018

Thank you Christopher for the trust you have in us. We aim to please our customershttps://www.surecritic.com/reviews/m-and-m-general-repair-inc/dashboard?audit_id=4406000#

DH
David H.
Blue Ball, PA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
David said the business communicated clearly on what they can and cannot do.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/14/2018

Thank you David we do try our best to be very clear and upfront with what we find and our pricing


MK
Mike K.
East Earl, PA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Mike said he has been going to the business for years and he never has an issue with the work that they do.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/08/2018

Thank you Mike for the good review

LA
Larry A.
Narvon, PA
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Oil change Chev Blazer
During my scheduled lub and oil the tech noticed a small leak from my top radiator hose. He called and informed me about it. As they do not just go fixing things without telling you and you get a surprise bill they ask what you want to do with the problem. I had it fixed and this saved me a break down somewhere in the near future. Things like this make it a wise move to have your vehicle serviced here. As usual fast and service at a fair price.
Recommended
Michael & Cathy K. from M & M General Repair, Inc responded on 05/08/2018

Thank you again Larry for the great review, we really appreciate your faith in us to take care of all you vehicle needs.

RH
Robert H.
Mohnton, PA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Robert said this is a top notch run business. They are unquestionably one of the best facilities in the area. They are thorough and let him know the exact cost. The work is done correctly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 05/08/2018

Thank you Robert for the great review, we try to do our best to please our customers