Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1590 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


GF
Gerard F.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Best
The very best service in ct
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/23/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


PS
Patricia S.
East Lyme, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Love the Service Department
I recently brought my Tucson in for a routine oil change. I asked Bena, my Service Advisor, if they could check to see why my clock was no longer displayed. Bena said she received several calls about clocks disappearing on the same day as mine. Unable to fix the clock issue, Bena said she would get an answer for me. The next morning, Bena called and said she got an email back and knew how to fix the clock display. So I stopped by the service department and Bena fixed the issue in about 2 minutes. I am very happy with Service Department and I actually do get service with a smile!
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/23/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DT
Douglas T.
Groton, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Love the cars
Looking to see about the Kona Ironman car!
Love the look of the color - gray / red accents. We want to test drive it next!
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RA
Russell A.
New London, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Service on our car by M J sULLIVAN
Their work is top quality as well as being very prompt.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


SH
Stephen H.
Pawcatuck, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
M J Sullivan Hyundai
Purchased certified used car. Exactly 1 week later the check engine light came on. They took me in 1st thing Monday am, gave me a loaner thru Enterprise, and made the necessary repairs FOC. Granted, the car shouldn't have had to get repairs, but they certainly made good on it.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JB
James B.
Ledyard, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Awesome thanks
Thanks
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/17/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DC
Deborah C.
Quaker Hill, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
The people
The people who work there are very friendly and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/16/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
East Lyme, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
maintenance service
professional
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/16/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MM
Michele M.
Norwich, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Oil change
I have had nothing but great service from the staff at MJ Sullivan. I bought a Hyundai and have highly recommended people I know to go to MJs.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Customer service
They were prompt, courteous, and helpful. They got the job done and in an efficient manner.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Service Appointment
Great service! Quick and easy! Customer service was so friendly and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JC
Jason C.
Groton, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Helpful had umderstading service
The person helping me out in parts and services was Shawn I believe, he was very helpful and understanding to my situation. Kept very professional as well.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JG
Joan G.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Great customer servuce and your asked before they do additional work on your car
Very happy with my experience. Quick and curtiious service. Yeam is knowledgeable. Comfortable waiting area.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JK
Judith K.
Old Lyme, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2019 Category: Service
Professional Staff and good service.
The overall service experience was good. The staff was professional and service was as expected. I previously have owned a Lexus and due to circumstances I needed a more cost effective vehicle. Whereas I did not accept a high level of customer service with the purchase of this vehicle I did experience great customer service with my first 3000 mile service appointment.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

I'm sorry about our parking situation. In the future please let your service advisor know and we will bring the vehicle to the door for you. Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CM
Chip M.
Waterford, CT
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Bob is the man
I have been in the area for 40 years and never stopped by. I didn’t by my care from mjsullivan but I will definitely get my car worked on there.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DM
Deborah M.
Niantic, CT
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
very kind amd helpful
wish my locks work
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/14/2019

I'm sorry about your door locks, I have spoken to the tech and he said you maybe plugging accessories into the vehicle that might short the fuse. If this is not the case give me a call and I will set you up for another appointment. Thank you.

Hugh Stevens
Service Director
860-442-4371


KM
Kathryn M.
Brooklyn, CT
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Customer satisfaction
Took care of problem with my Santa Fe. When I explained what had happened at my last visit. Benna chalmers was wonderful making sure I was satisfied with everything
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MP
Monika P.
Uncasville, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
GREAT SERVICE
It was a great service visit. I was in and out in an hour ( 3 recall services were done ). Pleasant visit.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


AL
Arthur L.
New London, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Very Happy
They know what they are doing, they are efficient, and they provide excellent service. I really don’t know what else one could expect from their service center.
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RM
Richard M.
East Lyme, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Excellent customer. Service
Excellent customerserice
HUGHIE S. from M. J. Sullivan Hyundai responded on 08/05/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director