Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 1712 Reviews )

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AM
Ann M.
Norwich, CT
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2019 Category: Service
Very clean
The only thing I would like to see is shorter time for service
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CH
Craig H.
East Lyme, CT
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2019 Category: Service
Basic Service
Service was done promptly and adequately. Would have liked a paper mat on the driver's side floor.
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CM
Christopher M.
Niantic, CT
2003 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Fully satisfied
Fully satisfied as usuall
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MR
Mary R.
Quaker Hill, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Knowledge and friendly
MJ’s is always friendly and knowledge and are very accommodating with scheduling that works with mine
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


AL
Arthur L.
New London, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Great Service
As always, I received Great Setvice!
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Old Lyme, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Service Maintenance appointment.
Michael was my advisor today. He was patient with “all” of my questions and concerns in regards to my new car.
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
North Stonington, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
Reputable
We've owned several Hyundais over the years, pleased with cars, service and repairs.
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/08/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


ER
Elena R.
Mystic, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Ease of setting up service appointment.
Service department very efficient and courteous and go to the limit in assisting with any issues. I had a good experience this last visit, as always. And, thank you for the wash and vacuuming!
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


LC
Lynn C.
Lebanon, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great service.
Awesome customer service.
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Salem, CT
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Efficient service employees
Everyone in service area nice and efficient. Enjoy the vacuum and wash also!!
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Stonington, CT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2019 Category: Service
Convenient
N
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/05/2019

I'm not sure what you mean by your comment. If you would like please call me so we can discuss the issue. 

Hugh Stevens
Service Director
860-442-4371


SS
Sophie S.
Ledyard, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Made appt on line. Service did not have it, but fit me in anyway. I had cancelled twice so decided to make appt on line. I will call from now on.
Happy with service and employees.
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/04/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Norwich, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Great service
Excellent service, great people!
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/04/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


ML
Michael L.
Waterford, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
outstanding
the people
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/01/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RS
Richard S.
New London, CT
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Class Operation!
Sullivan's Hyundai has courteous and knowledgeable staff!
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/01/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JS
Jean S.
Groton, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Like to take my car where I bought it.
they are fAST WITH GOOD CUSTOMER SERVICE
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/01/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Salem, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
MJ Sullivan Service Department
Attention as soon as possible, service department’s at expertise diagnosing the issue and solving it.
HUGHIE S. from M. J. Sullivan Hyundai responded on 11/01/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JM
James M.
North Stonington, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Exterior Detail
Very pleased-as always, Bob LaFrancois and his colleagues provide me with excellent and courteous service!
HUGHIE S. from M. J. Sullivan Hyundai responded on 10/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


EP
Earl P.
Jewett City, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Quick work.
Fast, EXCELLENT service. Did work fast, in and out in 1hr. Thank you staff.
HUGHIE S. from M. J. Sullivan Hyundai responded on 10/29/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JR
Judith R.
Waterford, CT
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Excellent Customer Service.
Great customer service and technical personnel. You can rely that services will be done correctly and you'll be advised of any additional issues. Great perk having a clean car at pick- up, always looks great! Respectful and reliable service you can count on.
HUGHIE S. from M. J. Sullivan Hyundai responded on 10/28/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director