Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1534 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.1538446/5Overall Rating 4.1538446/5Overall Rating 4.1538446/5Overall Rating 4.1538446/5rating 4.1538446
Original
Overall Rating 1.92308/5rating 1.92308rating 1.92308rating 1.92308rating 1.92308
95% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


DE
Diane E.
Uncasville, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
trust worthy
service

RH
Robert H.
Danbury, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
oil change
yet another positive experience
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/24/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


EK
Edward K.
North Stonington, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Service at Its Finest
How can auto service be any better! From easily scheduling a service appointment, being taken in within 10 minutes of arrival, enjoying fresh coffee, being paged when my vehicle is ready, having the service advisor explain what was done, and getting a free car wash on top of it! And I always make a point of making my appointment with my go-to service advisor, Bob L.! Best ever!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/24/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RO
Roger O.
Niantic, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Car Service
My car was taken care of with fast expert service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/24/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


VF
Vincentina F.
East Lyme, CT
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Been getting service mj Sullivan for 9 years. Always satisfied
Have owned Hyundai’s for ten years and serviced only at MJ Sullivan
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly and knowledgeable staff
We purchased our 4th Hyundai vehicle from MJ’s in December 2018. We’ve had numerous occasions to visit this dealership, all with excellent results. The staff is very accommodating.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
always great service
Bena has always been most helpful
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TC
Traci C.
Ledyard, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Good experience
I go to MJ Sullivan for routine oil changes and maintenance.
The front desk staff are so nice...Never make me feel like I'm bothering them.
Just wish it didn't take so long to have the maintenance done as I'm not walking in...I have an appointment
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MO
Michael O.
Niantic, CT
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Service Department
Repair work not completed yet
Next portion of repairs are estimated at parts and labor $900.00
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TC
Thomas C.
Waterford, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Very satisfied
service is good and sales staff very friendly and helpful
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


ML
Michael L.
Waterford, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
the people
outstanding
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DF
David F.
Roosevelt, NY
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2019 Category: Service
Service is OK
I came for an oil change, inspection and complimentary car wash. They did fine on the oil change but the car came back almost as dirty as when I dropped it off.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/14/2019

Thank you for the survey, I am sorry about the car wash. If this happens again please bring it to our attention before leaving so we can correct the issue. 

Hugh Stevens
Service Director


Verified Customer
Salem, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Good work
No problem
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Good experience
Excellent service Staff is friendly, knowledgeable and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
New London, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
The repair work looks great.
They were thorough, and provided a guarantee.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Willimantic, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
A Pleasure
Always a pleasure to work with the MJ service department!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DB
Donald B.
Quaker Hill, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Donald Brigham
Excellent service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


IS
Isabelle S.
Old Saybrook, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Thorough and Friendly
Service is very accommodating. I was given a ride within minutes to my destination. I always find everyone friendly and willing.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DS
Della S.
Waterford, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
Bena Explained the Situation Well
I have been having problems with the tire pressure light coming on. Very annoying. If replaced, it would be the third since I bought the car. It's an expensive part, but I was told that having purchased the extended warranty, the cost would be more reasonable. I left feeling better than when I came.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
New London, CT
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great place for services
Friendly and very good service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director