Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1586 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


MO
Michael O.
Niantic, CT
2008 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Service Department
Repair work not completed yet
Next portion of repairs are estimated at parts and labor $900.00
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TC
Thomas C.
Waterford, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Very satisfied
service is good and sales staff very friendly and helpful
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


ML
Michael L.
Waterford, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
the people
outstanding
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DF
David F.
Roosevelt, NY
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2019 Category: Service
Service is OK
I came for an oil change, inspection and complimentary car wash. They did fine on the oil change but the car came back almost as dirty as when I dropped it off.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/14/2019

Thank you for the survey, I am sorry about the car wash. If this happens again please bring it to our attention before leaving so we can correct the issue. 

Hugh Stevens
Service Director


Verified Customer
Salem, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Good work
No problem
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Good experience
Excellent service Staff is friendly, knowledgeable and helpful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
New London, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
The repair work looks great.
They were thorough, and provided a guarantee.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Willimantic, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
A Pleasure
Always a pleasure to work with the MJ service department!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/10/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DB
Donald B.
Quaker Hill, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Donald Brigham
Excellent service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


IS
Isabelle S.
Old Saybrook, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Thorough and Friendly
Service is very accommodating. I was given a ride within minutes to my destination. I always find everyone friendly and willing.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DS
Della S.
Waterford, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
Bena Explained the Situation Well
I have been having problems with the tire pressure light coming on. Very annoying. If replaced, it would be the third since I bought the car. It's an expensive part, but I was told that having purchased the extended warranty, the cost would be more reasonable. I left feeling better than when I came.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
New London, CT
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great place for services
Friendly and very good service
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TL
Thomas L.
Pawcatuck, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Have been a customer of MJ'S for years GREAT DEALERSHIP !
Always great on service for our vehicles
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/05/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TJ
Todd J.
Moosup, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Excellent customer service
Bob went above and beyond to make sure my questions were answered, accurate estimated repair timelines relayed and made sure I was comfortable through the servicing of my vehicle. A true pleasure to work with.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/05/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


AL
Arthur L.
New London, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Excellent Service
M.J. Sullivan Hyundai offers not only excellent sales, it also offers excellent service! I would not hesitate to recommend M. J. Sullivan to anyone seeking a new or used vehicle. Good people who stick with you from sales to service!
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/04/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


VS
Virginia S.
East Lyme, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Everyone is always helpful.
When I bring my car in for service or if I have any questions on my car I always receive excellent service.
HUGHIE S. from M. J. Sullivan Hyundai responded on 06/01/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Oakdale, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
The people are very nice and helpful
I love going to MJ Sullivan for buying a car or for service. The staff is wonderful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JA
James A.
Ledyard, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Good product/great service
Title says it all!
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RD
Robert D.
Waterford, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Fair Pricing and Professionalism
I have been a customer at MJ Sullivan for a number of years. I find that their professionalism is top notch from purchasing a vehicle to the maintenance after the purchase. I have sent a number of friends to MJ Sullivan to purchase vehicles and they too have had the same experience.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Jewett City, CT
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Excellent Service Department
Early appointment, wait time was quick and I was on my way.....
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director