Dan, First off lets talk about honesty. Your review is not truthful by no means. You brought your vehicle in for a running issue that you had no clue on what it was that was causing this. We diagnoed your vehicles problem as needing a tune up. We quoted you for Iridium Plugs, Ignition Coils, a diagnostic charge and labor, PLUS A 3 YEAR WARRANTY comes with this. So when you go on a public forum I just wish people hiding behind their keyboard, would express the truth instead of half the story. Anyone can go to the parts store and get the DO-IT-YOURSELF PRICE. You had all original ignition parts on your vehicle that had 114000 miles on it. So to do the job the correct way, which this shop does, you went the most inexpensive way you could have gone, which is fine. But please next time please speak the TRUTH. MacMac Mclaughlin
This response has me absolutely stunned. Deramis came into Mac's Auto with a 1998 Buick Regal. He was leaking power steering fluid badly and the serpentine belt came off due to the fluid leak - The vehicle was inspected and lifted. I had a long conversation with Deramis to review his concerns and what we needed to do to fix the problem. A quote was recieved and given to the customer and he paid his checkout charge with no problems - He seemed to be quite happy with the experience except for the overall cost of the repair - due to what was needed there was no "quick fix" like the customer expected. It was verbally mentioned to the customer that he would be responsible for a check out charge if the repair was declined. We do our best to make sure each and every customer leaves our shop happy - Deramis was a first time customer and recieved extra attention, this is why we were puzzled to hear about his "poor experience."
Thank you Archie for allowing us the opportunity to work on your vehicle. I'm sorry to hear that you did have a few concerns on the cost of your bill. I feel communication may have been the problem. Its is not a state requirement that a mechanic shop display their labor rate, however it is availible upon request. The two items that were installed were both part of your cooling system but were not part of the same repair. This is why the bill reflects two different charges for two different repairs. What you failed to mention in your complaint is that with your coolant leak your vehicle also ran rough and intermittantly shut off. We made two repairs to vacuum leaks that made the vehicle run better and this was all done at no charge to you - we try to go above and beyond for all of our customers. As for your old parts, you have the right to take your old parts but if you do not ask for them, we assume that you do not want them. Lastly, i agree that we should not have an American Express logo on the door if we do not accept American Express credit cards. We used to but no longer do and we may again in the near future so i removed the logo so this does not cause any future issues. Again Thank You for your buisness.
Hello Ramone, I'm sorry that you had a bad experience at Mac's Tire and Auto. I remember the conversation you had with Andrew my Service Manager on your vehicle. I have a board in the lobby that list pricing on service check out fees. Also, before any work is performed an estimate of charges is written up and the customer must sign the estimate form. The listed charges were printed on the form and you had signed the form before any work was done on your vehicle. You also stated that you had taken your vehicle to another shop, to check out the same problem, and that they had charged you a $20.00 fee. My technician had spent 45 minutes, inspecting and pressure checking your coolant system, giving you a more accurate inspection of your vehicle. I believe that the time spent and the findings of the problems, warrant a service charge. Now if you had the work done that we recommended then that check out fee would be waived. Again if you have any further question for me don't hesitate to call and ask for me. I would love to gain your confidence back and to take care of your automotive needs. Mac- Owner