Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


ML
Mary L.
Omaha, NE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Mary said that the employees at the business were very nice and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Nebraska
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Bob said the business always does good work. He said he appreciates their honesty because he assumed his brakes were damaged, however this business assured him they were fine.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS BOB. BEING HONEST IS SOMETHING WE PRIDE OURSELVES ON. HOPE ALL IS WELL.


AS
AL S.
Omaha, NE
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Outstanding
I had rear brakes put in in december of 2017. The right rear caliper failed in April 2018. They took care of it promptly and under warranty. Then On july 24 2018 the right rear brake was dragging and got extremely hot. Although they couldnt find the problem, they cleaned and lubricated everything they could and test drove it twice. Again, no charge. As of today the brakes are working as they are supposed to. HATS off to the Mad Hatter crew.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

HAPPY TO TAKE CARE OF IT AL. HOPE YOUR BRAKES ARE STILL WORKING AS THEY SHOULD AND IF THEY'RE NOT DON'T HESITATE TO GIVE US A CALL.


FW
Fred W.
Omaha, NE
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Fred said this business was very helpful in helping him pick out the right exhaust.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS FRED, GLAD TO HEAR YOUR HAPPY WITH YOUR CARVEN EXHAUST SYSTEM. ALL OF US HERE ARE LOVE THE WAY THAT SYSTEM SOUNDS.


CH
Chris H.
Valley, NE
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Chris said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS CHRIS, I LOVE THE WAY THE MAGNAFLOW MUFFLERS SOUND ON YOUR CAMARO. GLAD YOU DO TO.


GR
Gary R.
Omaha, NE
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Gary said he would recommend this business for service. The place saved him a lot of money.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS GARY, WE'RE GLAD WE COULD GET YOUR EXHAUST SYSTEM FIXED UP FOR YOU AND QUIETED BACK DOWN. 


JC
Jillian C.
Elkhorn, NE
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Jillian said this business was quick efficient and effective.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Omaha, NE
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Brian said the business did a good job and they did not overcharge.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Omaha, NE
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Tom said the business replaced and fixed a temperature sensor that was not working free of charge.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

THANKS TOM, HOPE ALL IS WELL.


MC
Meghan C.
Valley, NE
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Meghan said the staff was very friendly and polite. She likes the fact that she got her estimate back within 10 minutes.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

HAPPY TO GET THAT EXHAUST FIXED UP FOR MEGHAN. 


MC
Martha C.
Omaha, NE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Martha said she was satisfied with the service. Zach was fabulous.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

HAPPY TO HELP YOU OUT MARTHA. HOPE YOUR ENJOYING YOUR SUMMER.


TS
Tom S.
Omaha, NE
Ford Transit Connect
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Tom said the staff were exceptional to work with. They gave him options on his service and offered a competitive price. They got the job done quickly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

THANKS TOM. WE TRULY ENJOY DOING BUSINESS WITH YOU.


RN
ROBERT N.
Omaha, NE
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
What to do—-
We had an older vehicle that needed catalytic converter repairs that were near the cost of the value of the vehicle so it was a tough decision as to what to do. Mad Hatter worked with us to help make the decision and keep down the costs. We were very pleased with their honesty, repair work, and advice on the vehicle. I will take more vehicle repairs to them in the future. Jason was great to work with and very sincere.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/25/2018

THANK YOU BOB. WE KNOW ITS ALWAYS A HARD CHOICE WHEN WEIGHING THE COST OF REPAIRS VS THE COST OF VEHICLE AND THATS WHY WE TRY TO PUT OUR CUSTOMERS CONCERNS FIRST AND DO OUR BEST TO KEEP THE COST DOWN AND FIXING IT RIGHT. 


JR
Jay R.
Omaha, NE
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Jay said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/25/2018

THANKS JAY


KH
Kyle H.
Omaha, NE
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Kyle said the employees were incredibly friendly. They had his vehicle in and out of service. He was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

CS
Clyde S.
Omaha, NE
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Clyde said the muffler service was good, but he did not realize the oil would be synthetic, which was more expensive.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Omaha, NE
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mark said the staff was great and the service was good.
This review was collected via phone interview by Customer Research Inc.

II
Ibrahim I.
Omaha, NE
Chrysler Town & Country
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Ibrahim said the same part has gone bad 3 times now, and he has to go back again.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

SORRY ABOUT THE INCONVENIENCE OF THESE VISITS IBRAHIM. UNFORTUNATLY WE CANT ALWAYS CONTROL HOW THESE PARTS WILL LAST. WE'RE JUST HAPPY THAT YOU CONTINUE TO COME SEE US SO WE CAN RESOLVE THESE ISSUES. AGAIN SORRY FOR THE INCONVENIECE. 


JY
John Y.
Omaha, NE
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
John said the staff did a good job putting his brakes in.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANK YOU JOHN, WE'RE HAPPY TO GET THOSE BRAKES PUT ON FOR YOU AND GET YOU READY FOR SUMMER ROAD TRIPS.


JC
Jonathon C.
Nebraska
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jonathon said this business provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANK YOU JONATHON, GLAD YOU ARE HAPPY WITH THE SERVICE WE PROVIDED. 


Displaying Review 21 - 40 of 116 in total