Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


CS
Christopher S.
Offutt A F B, NE
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Christopher said the staff was fast, efficient, and generous. He received great quality of service. The staff care about their customers satisfaction.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANKS CHRISTOPHER, ITS GREAT TO HEAR FROM YOU AND THAT YOU'RE HAPPY WITH YOUR EXHAUST.


RG
ROB G.
Omaha, NE
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
the guys at Mad Hatter are great do fantastic work at a good price I always refer friends and family to them thanks Mad Hatter
Wouldn't think of going any where else but Mad Hatter why would you when you have the very best
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANKS FOR THE AWESOME REVIEW ROB. HOPE YOU HAVE A WONDERFUL SUMMER. 


JP
Jim P.
Omaha, NE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
JDP
A couple of months ago I had one of my vehicles in because of a transmission leak after having my oil changed at another location. Mad Hatter changed the transmission gasket because I wanted my transmission filter changed. after about two weeks I noticed the transmission was still leaking so I took it back to Mad Hatter. Mad Hatter advised that they were unable to fix what they thought was the leak source and recommended that I take it to Omaha Transmission which I did. The great people at Omaha Transmission fixed the problem. Today I took my vehicle back to Mad Hatter because it was due for a oil change. When the oil change was completed and I went to pay for this oil change Zach said the oil change was on them account of the previous trouble I had with the transmission leak. I insisted that I knew the transmission leak was not caused by them and wanted to pay for the oil change and Zach would not let me pay for this oil change because he said it was on the house because of my previous problems. Mad Hatter will continue to get my business and I hope everyone else's business that I recommend to them. Mad Hatter is a first class operation. Thanks to you Zach and your employees for such great and thoughtful service.

DP
Dillon P.
Springfield, NE
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Dillon said the service was quick and fast.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/16/2018

THANKS FOR THE 5 STAR REVIEW DILLON, HOPE ALL IS WELL


JU
Jessica U.
Bellevue, NE
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jessica said the staff did a good job. They were nice, the price was good and they were really fair.
This review was collected via phone interview by Customer Research Inc.

GB
Gene B.
Nebraska
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Gene said he was treated fairly and the staff provided him with a good diagnosis.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Omaha, NE
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Mike said the staff answered all of his questions regarding the service. They told him how long the service would take and they were very punctual. He was satisfied with the timing and the pricing.
This review was collected via phone interview by Customer Research Inc.

JS
Jake S.
Omaha, NE
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Jake said he was able to get in fairly quickly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/11/2018

Hey Jake sorry I did not have time to come out to say Hi but thanks for stoping by and if you need anything just give Jermey a call


JW
Jeff W.
Ashland, NE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Jeff said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/14/2018

HAPPY TO HELP JEFF.  HOPE THAT TRUCKS ALL READY TO GO FOR THE SUMMER. 


MT
Mike T.
Omaha, NE
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Mike said he enjoyed spending time with the staff talking about vehicles.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/14/2018

THANKS MIKE, WE ALL ENJOY WHEN WE GET THE TIME TO TALK CARS. HOPE THE EXHAUST IS STILL SOUNDING GOOD


JM
John M.
Omaha, NE
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
John said the service was convenient and the business had a good reputation.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/14/2018

GLAD WE COULD GET THAT EXHAUST FIXED UP FOR YOU JOHN. 


TB
Tom B.
Omaha, NE
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Tom said he knows the owner, and the business is less expensive than other facilities for oil changes.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/09/2018

THANKS FOR COMING IN TOM


LL
Lisa L.
Omaha, NE
Kia Amanti
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Lisa said the staff was very courteous. Her vehicle is running really smoothly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/04/2018

THANKS LISA, HOPE YOU HAVE A NICE WEEKEND AND WE'LL SEE NEXT WEEK TO TAKE A LOOK AT THE A/C


Verified Customer
Omaha, NE
Lexus IS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Fair price, good work
I had my car dropped off to have some custom exhaust work done. They were pretty easy going,their work looked good exactly what I wanted and the cost was very reasonable.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/23/2018

THANKS FOR CHOOSING US RICHARD. I'M HAPPY TO HEAR THAT EVERYTHING TURNED OUT THE WAY YOU WANTED IT. 


PV
Paul V.
Omaha, NE
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Paul said they get him right in. He did not have to wait.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/23/2018

THANKS PAUL, HOPE YOU'RE ENJOYING THIS NICE WEATHER WE'RE HAVING 


DS
Dennis S.
Nebraska
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Dennis said the staff was polite and professional.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/23/2018

THANKS DENNIS, GLAD SUN IS FINALLY COMING OUT SO YOU CAN SHOW OFF THAT NEW EXHAUST SOUND AND ALSO GET A FEW MORE ROUNDS OF GOLF IN. 


DH
Doug H.
Omaha, NE
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Doug said the business does good work and has great customer service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/16/2018

THANKS DOUG, HOPE THAT NOISE ON THE HONDA IS STILL GONE. AND REMEMEMBER IF IT COMES BACK DONT HESITATE TO CALL AND WE'LL GET IT TAKEN CARE OF.


TB
Tony B.
Papillion, NE
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Spoke with Mary. She said the staff did a great job. They did everything that she wanted in a professional manner and she didn't have any complaints.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/12/2018

THANKS MARY GLAD WE COULD GET YOUR EXHUAST FIXED WITHOUT HAVING TO REPLACE ANYTHING MAJOR.


WL
William L.
Omaha, NE
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
William said the staff was timely, did a good job, and the price was fair.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/10/2018

THANKS WILLIAM, HOPE YOU ENJOY THIS WARMER WEATHER 


AG
Austin G.
Omaha, NE
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Austin said the staff was all timely and friendly. They got him back on the road quickly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 04/05/2018

HAPPY TO HELP YOU OUT AUSTIN. HOPE YOU HAVE A NICE WEEKEND


Displaying Review 41 - 60 of 116 in total