Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 8 months ago

Reviews


FW
Fred W.
Omaha, NE
Dodge Charger
Verified Customer
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07/23/2018 Category: Service
Fred said this business was very helpful in helping him pick out the right exhaust.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS FRED, GLAD TO HEAR YOUR HAPPY WITH YOUR CARVEN EXHAUST SYSTEM. ALL OF US HERE ARE LOVE THE WAY THAT SYSTEM SOUNDS.


CH
Chris H.
Valley, NE
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Chris said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS CHRIS, I LOVE THE WAY THE MAGNAFLOW MUFFLERS SOUND ON YOUR CAMARO. GLAD YOU DO TO.


GR
Gary R.
Omaha, NE
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Gary said he would recommend this business for service. The place saved him a lot of money.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS GARY, WE'RE GLAD WE COULD GET YOUR EXHAUST SYSTEM FIXED UP FOR YOU AND QUIETED BACK DOWN. 


JC
Jillian C.
Elkhorn, NE
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Jillian said this business was quick efficient and effective.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Omaha, NE
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Brian said the business did a good job and they did not overcharge.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Omaha, NE
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Tom said the business replaced and fixed a temperature sensor that was not working free of charge.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

THANKS TOM, HOPE ALL IS WELL.


MC
Meghan C.
Valley, NE
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Meghan said the staff was very friendly and polite. She likes the fact that she got her estimate back within 10 minutes.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

HAPPY TO GET THAT EXHAUST FIXED UP FOR MEGHAN. 


MC
Martha C.
Omaha, NE
Honda CR-V
Verified Customer
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07/13/2018 Category: Service
Martha said she was satisfied with the service. Zach was fabulous.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

HAPPY TO HELP YOU OUT MARTHA. HOPE YOUR ENJOYING YOUR SUMMER.


TS
Tom S.
Omaha, NE
Ford Transit Connect
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Tom said the staff were exceptional to work with. They gave him options on his service and offered a competitive price. They got the job done quickly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 07/20/2018

THANKS TOM. WE TRULY ENJOY DOING BUSINESS WITH YOU.


RN
ROBERT N.
Omaha, NE
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
What to do—-
We had an older vehicle that needed catalytic converter repairs that were near the cost of the value of the vehicle so it was a tough decision as to what to do. Mad Hatter worked with us to help make the decision and keep down the costs. We were very pleased with their honesty, repair work, and advice on the vehicle. I will take more vehicle repairs to them in the future. Jason was great to work with and very sincere.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/25/2018

THANK YOU BOB. WE KNOW ITS ALWAYS A HARD CHOICE WHEN WEIGHING THE COST OF REPAIRS VS THE COST OF VEHICLE AND THATS WHY WE TRY TO PUT OUR CUSTOMERS CONCERNS FIRST AND DO OUR BEST TO KEEP THE COST DOWN AND FIXING IT RIGHT. 


KH
Kyle H.
Omaha, NE
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Kyle said the employees were incredibly friendly. They had his vehicle in and out of service. He was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Omaha, NE
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Mark said the staff was great and the service was good.
This review was collected via phone interview by Customer Research Inc.

JY
John Y.
Omaha, NE
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
John said the staff did a good job putting his brakes in.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANK YOU JOHN, WE'RE HAPPY TO GET THOSE BRAKES PUT ON FOR YOU AND GET YOU READY FOR SUMMER ROAD TRIPS.


JC
Jonathon C.
Nebraska
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jonathon said this business provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANK YOU JONATHON, GLAD YOU ARE HAPPY WITH THE SERVICE WE PROVIDED. 


CS
Christopher S.
Offutt A F B, NE
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Christopher said the staff was fast, efficient, and generous. He received great quality of service. The staff care about their customers satisfaction.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANKS CHRISTOPHER, ITS GREAT TO HEAR FROM YOU AND THAT YOU'RE HAPPY WITH YOUR EXHAUST.


RG
ROB G.
Omaha, NE
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
the guys at Mad Hatter are great do fantastic work at a good price I always refer friends and family to them thanks Mad Hatter
Wouldn't think of going any where else but Mad Hatter why would you when you have the very best
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 06/12/2018

THANKS FOR THE AWESOME REVIEW ROB. HOPE YOU HAVE A WONDERFUL SUMMER. 


JP
Jim P.
Omaha, NE
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05/16/2018
JDP
A couple of months ago I had one of my vehicles in because of a transmission leak after having my oil changed at another location. Mad Hatter changed the transmission gasket because I wanted my transmission filter changed. after about two weeks I noticed the transmission was still leaking so I took it back to Mad Hatter. Mad Hatter advised that they were unable to fix what they thought was the leak source and recommended that I take it to Omaha Transmission which I did. The great people at Omaha Transmission fixed the problem. Today I took my vehicle back to Mad Hatter because it was due for a oil change. When the oil change was completed and I went to pay for this oil change Zach said the oil change was on them account of the previous trouble I had with the transmission leak. I insisted that I knew the transmission leak was not caused by them and wanted to pay for the oil change and Zach would not let me pay for this oil change because he said it was on the house because of my previous problems. Mad Hatter will continue to get my business and I hope everyone else's business that I recommend to them. Mad Hatter is a first class operation. Thanks to you Zach and your employees for such great and thoughtful service.

DP
Dillon P.
Springfield, NE
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Dillon said the service was quick and fast.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 05/16/2018

THANKS FOR THE 5 STAR REVIEW DILLON, HOPE ALL IS WELL


JU
Jessica U.
Bellevue, NE
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jessica said the staff did a good job. They were nice, the price was good and they were really fair.
This review was collected via phone interview by Customer Research Inc.

GB
Gene B.
Nebraska
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Gene said he was treated fairly and the staff provided him with a good diagnosis.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 103 in total