Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 8 months ago

Reviews


MR
MARY R.
Omaha, NE
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
The staff
It was so easy. The staff was very helpful and friendly. The work was done quickly. I appreciate the great customer service that I received. Thank you.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/09/2018

Thanks Mary, and we are always happy to help. It's reviews like this that make us happy to do what we do


JN
John N.
Omaha, NE
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
John said the business is good. Zach, took good care of him.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/14/2018

Thanks for the good review John. Come back and see us anytime.


WD
Wyatt D.
Papillion, NE
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Wyatt said they got him in and out pretty quickly.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018

Thanks Wyatt, we pride ourselves on not inconvenicencing our customers while doing quality work.


BE
Brad E.
Nebraska
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Spoke with Jess. She said she really enjoyed the visit at this business. Her vehicle has been worked on by them for a long time. They have really good service and they are affordable.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks for continuing to trust us with your vehicle. We're always happy to help.


II
Ibrahim I.
Omaha, NE
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Ibrahim said they diagnosed the problem, got the part and did the repair within an hour, while he waited. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/15/2018

Thanks Ibrahim, its good to hear we got you back on the road and you are happy with our service


JD
James D.
Gretna, NE
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
James said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks James 


GS
Gerald S.
Omaha, NE
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Gerald said he and his parents have been using the business for years and they have always taken care of his vehicle.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks for trusting us with your vehicles. We look forward to helping you for years to come.


RC
Ron C.
Bellevue, NE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Service
Ron said this business provides good service and their technicians are knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks Ron, we're happy we could help you out


CN
COURTNEY N.
Omaha, NE
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2018
Great Place
Got me in very quick. Fixed my issue right. My car runs alot better now. One of cheapest quotes i got. Also, didnt try to get over on me because im a female (which happens alot unfortunately)......
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thank you for the review. If you need anything in the future just give us a call.


DJ
Dennis J.
Omaha, NE
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Dennis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/08/2018

Thanks Dennis 


JP
JIM P.
Omaha, NE
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018
Great service at reasonable prices.
Couldn't be any happier with the service I have received at Mad Hatter. Great service and very reasonable prices I think. Just had a vehicle in for service and Zack the owner gave me a ride home and then picked me up the next day so I could pick my vehicle up. A great great bunch of people.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thanks for the review. And we will see you around. 


ML
Mike L.
Nebraska
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thanks Mike and hope you enjoy your new vette. 


ML
Mike L.
Nebraska
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 02/05/2018

Thanks Mike and hope you injoy you new vette. 


ZS
Zach S.
Omaha, NE
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Zach said he was happy with the results he got from the business.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018

Thank you Zach


SE
Shela E.
Omaha, NE
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Shela said the employees gave excellent customer service. They explained and answered all her questions.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/18/2018

Thank you for the review. If you need anything in the future just give us a shout. 


LR
LACHELLE R.
Omaha, NE
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018
Fantastic Work - I'll Be BAck
This was my first time visiting Mad Hatter and I could not be more impressed. They now have a customer for life - well as long as I live in this area. :) Zach H. helped me and he was great.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/04/2018

Thank you Lachelle and hope we can keep the Caliber on the road till you can get a new one like you wnat. 


RM
Ryan M.
Nebraska
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Ryan said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/08/2018

Thank you Ryan


JA
Jason A.
Gretna, NE
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Jason said this business did everything he needed them to do, and there were no complaints.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

Thank you for the feed back


BT
Bryan T.
Elkhorn, NE
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Spoke with his Caelan. He said everything was good with the service at the business. He had an engine light on when he took the vehicle in. They said they shut it off, but after a day and a half later, the light came back on. He stated he would like to know what the light means, and if the vehicle needs more work done.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

If the light came back on call and we can get it looked at. It may be a test ran that was previously not ran because of the other problem. 


DL
David L.
Elkhorn, NE
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
David said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 01/05/2018

thank you 


Displaying Review 81 - 100 of 116 in total