Main Street Shell Service

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

475 Reviews

99% Would Recommend
Latest Review almost 3 years ago
Philip S. on 12/11/2012
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Phillip said he brought his vehicle in for a smog test, but wasn't told if he failed the test he would have to pay for another smog test. He failed the test because he reset his check engine light prior to the test, which showed up on the smog test. Phillip explained to the owner, who's a neighbor of his, that he had 4 kids, and his family might become homeless. He told this business he has a diagnostic tester that gives symptoms, but doesn't give the exact cause of the problem. He explained this business told him for $106 they would do a diagnostic, and fix the problems. Phillip agreed, but mentioned they did the diagnostic, but didn't fix the problem for the $106, adding he wasn't going to give them another $50 for a second smog test. One of the issues was needed an O2 sensor which Phillip had in his vehicle, but this business wouldn't change the sensor out with the new one Phillip had in his vehicle. He finally went to another business and they did the second smog test. He chose not to elaborate.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 11/27/2012
Review Created: 12/11/2012
This review was collected via phone interview by Customer Research Inc.
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