Tu said they did some work. It seemed good and he drove the vehicle out of the parking lot, but he had to come back. He stated that they needed to do more work.
Matt R. from Matt's Auto Lab responded on 06/07/2013
I apologize we were unable to give you a five star experience. It seems there may have been some communication barriers. We gave two options for the repair. Option 1 - Replace wheel hub assembles to correct the weak speed sensor signal. Option 2 - Attempt to salvage wheel hub assemblies by removing speed sensors and clean away the corrosion buildup that causes this issue. The latter works about half of the time. But, if it works it can save over $500 in parts. You seemed very enthusiastic about the lesser expensive fix even with no guarantee it would work. We then followed your request. The result was an improvement of symptoms to the point of no fail even after several miles of test driving. Luck would have it, problem resurfaces after you pick up the vehicle. I believe we went wrong by putting option 2 on the table and should have only recommended new hub assemblies. Sometimes our attempts to give customers better value can backfire. Though you can be assured if it was something more critical to the safety or reliability of the vehicle we ONLY recommend the best fix or none at all. We value your business and wish to continue to serve you in the future. We appreciate and will use all feedback, whether good or bad, to help shape the way we do business. I believe the fact that we put our customer followup feedback out for the world to see whether good or bad is a testament to our commitment to quality. I am very happy to see that you recommend us to others. Thank you very much for your business and your feedback and we hope to serve you in the future. -Matt Raker, Owner