Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

993 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.1363664/5Overall Rating 4.1363664/5Overall Rating 4.1363664/5Overall Rating 4.1363664/5rating 4.1363664
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
97% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Kalamazoo, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
always courteous
I've had a couple issues but they were easily & quickly resolved to my satisfaction.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/21/2019

Thank you, resolved and satisfied are good! Unresolved issues are bad!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

DK
Donald K.
Kalamazoo, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Nice welcome and professional services. Q
Quality service. Great service. Professional service. Completely satisfied. Will come again.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/19/2019

Thanl you Donald! Well stated!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

RA
Robert A.
Portage, MI
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
steve nutt
steves the man
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/16/2019

Robert.... Steve is the man, thank you!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

JB
John B.
Portage, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
People
People and service are great.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/15/2019

Thank you, awesome review and comments!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

JP
John P.
Otsego, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great personal service.
Go beyond what is required to satisfy my questions.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/15/2019

Thanks John, glad Steve is providing outstanding service!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

JB
Judy B.
Lawton, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great place
Friendly and good service
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/13/2019

Thank you!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

BB
Bruce B.
Kalamazoo, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
People
And the people are friendly and competent and they go above what is expected of them.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/13/2019

Thanks Bruce, we have a great group of people!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

PO
Pamela O.
Paw Paw, MI
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great service
friendly helpful and knowledgeable
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/12/2019

Thank you Pamela!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

CM
Cyrus M.
Kalamazoo, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
January 7, 2019 servicing of 2013 Hyundai Sonata
Steve Nutt, Service Manager, is a top-drawer guy.

I received several email reminders over the weekend of the Monday morning appointment.

The girl who answered the telephone when I called to make the appointment was very friendly.

There were a couple minor recall items I didn't know about that Steve had taken care of.

Quick service. It was acceptable for me to bring my own 5-quarts of Mobil1 oil for the oil change. In fact, last time I was in, Steve mentioned this to me.

C J Mallinson
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/10/2019

Thank you!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

LB
Larry B.
Kalamazoo, MI
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Hyundai service
Good service when they finally got to it.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/10/2019

My pologies we didn't earn a 5 Star, Al being on vacation really got us behind a bit, sorry for the delay!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

WB
Wayne B.
Vicksburg, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
61,000 miles later, another oil change and no problems
Called for an appointment. Maple Hill got me in when I wanted. I love the fact that they know my name and treat me like a person. Steve and Misty go out of their way to make the service call painless and quick. Thanks!
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/08/2019

Thanks Wayne, they both to an awesome job for us and our customers!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

CL
Clifford L.
Climax, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Steve
Is the best
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/08/2019

Thank you, New Year great review!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

Verified Customer
Kalamazoo, MI
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Great Service
All of the staff at Maple Hill are friendly and helpful. My wait time is always minimal. Thanks again for great service .
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/07/2019

Thank you!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

JT
John T.
Richland, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Always well run service department
Great place to service my Hyundai!
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/07/2019

Awesome review, kind comments Thank you!!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

JS
Jennifer S.
Bloomingdale, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Service
Service friendly quick and reliable
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/04/2019

Thank you Jennifer!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

Verified Customer
Kalamazoo, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
The customer service
Everyone is so awesome.
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/03/2019

Thank you, getting these reviews back keeps us Awesome!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

SL
Steve L.
Portage, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Wonderful service
Great service department
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/02/2019

Thanks for the great review and Happy New year!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

Verified Customer
Kalamazoo, MI
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Oil change and new window wipers front and bsck
Great and quick service
JEFF D., Service Manager from Maple Hill Hyundai responded on 01/01/2019

Thank you!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

GK
George K.
Kalamazoo, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Awesome job!!
Service manager Steve has been great! Great service all the time.
JEFF D., Service Manager from Maple Hill Hyundai responded on 12/31/2018

Happy New Year and thank you!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com

RF
Richard F.
Vicksburg, MI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Mrs Kim Furney
Steve always makes sure I get my early appointment, service is done in a timely manner & I ‘m on my way. Thank you.
JEFF D., Service Manager from Maple Hill Hyundai responded on 12/31/2018

Thanks Richard!!

Jeff Daniel
Maple Hill Auto
Service Manager
jdaniel@maplehillauto.com