Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

278 Reviews

99% Would Recommend
Latest Review about 9 hours ago

Reviews


EB
Ernie B.
Maplewood, MN
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Tires for Lexus
Was prepared to purchase tires via online facility. Talked with manager at Maplewood Auto Service. He was polite, professional and knowledgeable. As a result of his help I purchased new tires with MAS. I was delighted and will use MAS for all my automotive needs.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/20/2018

Ernie, 
Thank you for giving us a chance to earn your buisness.  We appreciate the positive feed back.
Jerry Cook 
Manager


ES
ED S.
Oakdale, MN
Chevrolet Astro Passenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2018
So so
Had coupon for 10% off. Bill was about $520.....it should have then been less than the $488 that I was charged !

1st time I've been disappointed here
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018

Ed so sorry for the misunderstanding.  If you look at the bottom right of your reciept it will show under Discount 10% off parts & 10% off labor.  Further down you will see in the total column that you recieved a discount of $48.71.  I will reach out to you by phone this morning.  Thanks again for your business.
Jerry Cook 
Manager 


JC
JERRY C.
Oakdale, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Fair & honest.
Won’t go anywhere else. Best shop around.

BH
Bill H.
Oakdale, MN
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Oil change
Great service. Friendly & knowledgeable staff.

RT
Richard T.
Oakdale, MN
GMC Yukon XL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Richard said he called the business and made an appointment for 2 vehicles for an oil change. When the vehicle was done he was going to bring his other vehicle in, when he came back with the another vehicle they didn't even know he was coming back. He feels this business should have remembered because he did make 2 appointments.
This review was collected via phone interview by Customer Research Inc.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018

So sorry for the miscomunication.  Please know that we will make the corrections necessary so this never happens again.  Thanks for your business.
Jerry Cook
Manager


BH
Barb H.
Maplewood, MN
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Barb said that she has never had any problems with the business.
This review was collected via phone interview by Customer Research Inc.

JC
Joan C.
Oakdale, MN
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Joan said she was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

EB
Ernie B.
Maplewood, MN
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Highest Quality Customer Service
Service person investigated appropriate tires for my vehicle and saved me a significant amount versus buying online. Showed great interest in making sure I understood all aspects of sale, warranty and road hazard.

KL
Ken L.
Waite Park, MN
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018 Category: Service
Ken said he was not totally satisfied with their service and he was overcharged for the battery.
This review was collected via phone interview by Customer Research Inc.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/20/2018

Ken, 
So sorry you felt you were overcharged.  We always discuse the price of repairs with our customers prior to the repair and make sure that they approve the amount before we proceed.  Feel free to call me if you have any questions.
Jerry Cook
Manager


JS
John S.
Minnesota
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
John said they were very helpful and let him know what was wrong with his vehicle . They told him what needed to be prioritized and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Maplewood, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
2008 Ford Edge
Very honest and patient with our decision. Highly recommend.

JG
Joe G.
Minnesota
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Joe said the business is good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Oakdale, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Great customer service and very fair prices.
Very honest and trustworthy.

TO
Tim O.
Saint Paul, MN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Tim said the business was very helpful when he came with an emergency situation.
This review was collected via phone interview by Customer Research Inc.

JT
Jonathan T.
Saint Paul, MN
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Jonathan said he was pleased with the business's service.
This review was collected via phone interview by Customer Research Inc.

LW
Laura W.
Maplewood, MN
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Laura said the service was quick. The mechanics were very helpful and got everything done.
This review was collected via phone interview by Customer Research Inc.

MR
Melonie R.
Minnesota
Oldsmobile Bravada
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Melonie said everything was fantastic.
This review was collected via phone interview by Customer Research Inc.

JC
JEAN C.
Saint Paul, MN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Competent,efficient and effective
They never make this old lady feel stupid no matter what question I ask

LW
Larry W.
Minnesota
Ford RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Larry said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JV
John V.
Stillwater, MN
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
John said the business always treats him well. The services provided are done quickly and done right.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 278 in total