Marin Express Lube & Diagnostic Center


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

589 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review about 16 hours ago
IAN M. on 04/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast service"
Great service but grease fingerprints on the inside of the car, easily cleaned off, but !
Vehicle: Lexus SC 430
Service Date: 04/18/2018
Review Created: 04/20/2018 11:46 PM
Leider R. on 04/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Leider said he has been doing business with this facility for a while. So far he has had good service, and is happy.
Vehicle: Nissan Frontier 4WD
Category: Service
Service Date: 04/06/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/11/2018

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Taylor M. on 03/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Taylor said the business did a good job.
Vehicle: Dodge Caravan
Category: Service
Service Date: 03/19/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/22/2018

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

VERONICA H. on 03/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Good service
Vehicle: Mercedes-Benz GL-Class
Service Date: 03/19/2018
Review Created: 03/20/2018 10:41 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/22/2018

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Jonathan M. on 03/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jonathan said the business provided good service.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/16/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/22/2018

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

FADI E. on 03/01/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Workers "
Very nice people that you will help to deal with
Vehicle: Toyota Camry
Service Date: 02/27/2018
Review Created: 03/01/2018 03:34 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/02/2018

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Apol L. on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Apol said this was her first visit and the staff was nice.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/12/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/17/2018

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Jessie S. on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jessie said the staff didn't really talk to him much, but he would recommend the facility for service.
Vehicle: Acura RSX
Category: Service
Service Date: 02/12/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/17/2018

Hello Jessie, thank your for visiting our aurto service center. Sorry, we didn't speak to you in more detail. Sometimes we get supper busy. We will address your recomendations to our staff

Jason M. on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jason said the service was good. The employees could have communicated better.
Vehicle: Subaru XV Crosstrek
Category: Service
Service Date: 01/13/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/01/2018

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 

Michael B. on 01/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michael said the staff did a good job, and everything on his vehicle looked good.
Vehicle: Acura TL
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 01/16/2018

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Jose P. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jose said the facility was close by.
Vehicle: Ram 1500
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/17/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

Josh R. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Josh said the service at this business was good.
Vehicle: Cadillac Escalade ESV
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/13/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

James D. on 10/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
James said this business has his truck running great, but his vehicle wasn't ready on time.
Vehicle: Mazda B2300
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/25/2017

Hi James, we thank you for your business. Sorry we did not get your truck done on the specific time. We will review your response to our staff.

Dina M. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dina said the staff were kind and helpful.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/14/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 11/13/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

UONE C. on 10/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It is convenient. "
Yes, I would.
Vehicle: Mercedes-Benz S430
Service Date: 10/07/2017
Review Created: 10/08/2017 11:56 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/09/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Uriel V. on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Uriel said they did a good job for him. He was happy with them.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/14/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/12/2017

We at Marin Express Lube thank you for your business and nice review

Jorge O. on 06/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jorge said the service from this business was really good. The people were really good and they had good timing. He is very happy with this facility because he has been to other places where he was not satisfied.
Vehicle: BMW 320i
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/06/2017

Jorge, we're happy that we were able to provide a good experience as your auto service center. We thank you for your business. You can now download our smart phone app for specials 

Mike L. on 05/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mike said they've done well. There were issues that needed to be rectified. They do good work and they rectified all issues.
Vehicle: Honda Pilot
Category: Service
Service Date: 05/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/26/2017

 Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

John M. on 04/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Monica. She said this business was trying to get them to do other expensive repairs that were not as pressing as the brake.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 04/08/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Gary O. on 04/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Gary said he has been going to this business for a long time. He also mentioned they treated him really well, they were knowledgeable and it was fun. Everything worked out for him.
Vehicle: Mercedes-Benz SL320
Category: Service
Service Date: 04/03/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/07/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 

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