Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

660 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 6 days ago

Reviews


MB
MARVIN B.
Belvedere Tiburon, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016
Management cares about its customers
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2016
Extremely long wait time for oil/filter change because they did not have required air filter.
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.


LH
Leon H.
California
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2015 Category: Service
Leon said everything is okay at this business now.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2015 Category: Service
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER from Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.


EK
Evan K.
Davis, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Evan said that the place had good service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/20/2019

Evan, thank you for choosing us as your automtive center, and for the nice review.


JP
Jose P.
Petaluma, CA
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Jose said the service was okay.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/17/2019

We at Marin Express Lube thank you for your business and hope to see you again soon. And thank you for the wonderful review


AJ
ADAIJA J.
Novato, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
The best customer service
My family has been coming for years and will continue to do business here. The best customer service and everyone is helpful and friendly.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/17/2019

We thank you for  being vour loyal and faithful customer over the years, and thank you for the wonderful review

Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/20/2019

Adaije, thank you for being a loyal customer over the years. We're happy you had a nice experience.


AM
Alida M.
San Rafael, CA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Alida said the staff members are excellent and friendly, and the service is always completed quickly.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/04/2019

Thank you for your business and nice review.


RF
Randy F.
San Rafael, CA
Subaru Legacy Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2019 Category: Service
Randy said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/23/2019

We thank you for your business


TD
Teresa D.
San Rafael, CA
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Spoke with Joon. He said the experience was good. He does recommend this business.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/23/2019

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


LM
Lisandro M.
San Rafael, CA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Lisandro said he always has good service at this facility.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/27/2019

Thank you for your business and nice review


DS
DONALD S.
San Rafael, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Great service and great people. Going here for 20 years or more.
Great service and great people. I have been servicing my cars here for 20 years or more and never had a problem. The service people and the owner really care for their clients
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/23/2019

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


WD
WILLIAM D.
Kentfield, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Great service, great people
Great service, great people
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/18/2019

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


MV
Mario V.
San Rafael, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Mario said the business is always on time.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/14/2019

Thank you for your business and nice review


AS
AMY S.
Novato, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Great service and attention
Windy is such a great connection to have for anyone with car maintenance needs! She is professional, friendly and knows her stuff. She knows how to make things happen and maintain everybody's cheerful vibe.
Great place to take your car for an oil change, or anything else!
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 03/08/2019

Hello, we thank your for your nice review and your business


JC
Juan C.
Richmond, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Juan said the business is the best. They do good work and for years, he has recommended them to others.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 02/26/2019

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


KS
Ken S.
San Francisco, CA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Ken said he's been going to this facility for 5 years and his experiences are good.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 02/26/2019

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


JV
Jose V.
Novato, CA
Ford Club Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Jose said the people are very nice. The service was quick and easy and he appreciates how the staff do their job.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 02/26/2019

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


JU
Jeffrey U.
San Rafael, CA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Jeffrey said the service was quick, making an appointment was convenient and the pricing was affordable.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 01/24/2019

Jeffery, thank you for your business and for the nice review. Hope to see you again soon.


JP
Juan P.
Greenbrae, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Juan said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 01/17/2019

Thank you for your business and nice reivew.


NT
Natu T.
San Rafael, CA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Natu said he has used this business for 10 plus years and is always happy with the customer service he receives.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 02/26/2019

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


KC
Kevin C.
San Rafael, CA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Spoke with Leene. She said they always give good service
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 12/14/2018

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


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