Marin Express Lube & Diagnostic Center


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

524 Reviews

ReScore Reviews™ (2)

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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 7 days ago
MARVIN B. ReScore Review on 10/05/2016
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Original
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Recommended? Yes
Surecritic checkman logo Verified
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"Management cares about its customers "
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM

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"Extremely long wait time for oil/filter change because they did not have required air filter. "
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.

Leon H. ReScore Review on 02/03/2015
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
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Leon said everything is okay at this business now.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER at Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.

Diana M. on 10/16/2017
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Diana said this business had good service and it was fast.
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Paul B. on 10/16/2017
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Paul said he received great service from this business.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

MITZI C. on 10/13/2017
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"Oil change "
Fast Good service
Vehicle: Toyota Corolla
Service Date: 10/13/2017
Review Created: 10/13/2017 08:14 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

AMIRGHOLI G. on 10/13/2017
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"most thanks for working hard on my car"
so valuble .and great place trust .
Vehicle: Nissan Xterra
Service Date: 10/11/2017
Review Created: 10/13/2017 09:35 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Neil K. on 10/13/2017
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Neil said the staff did well with a difficult job.
Vehicle: Toyota Pickup
Category: Service
Service Date: 10/07/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Charles G. on 10/11/2017
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Charles said he has gone to this business several times and they always do a good job.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/20/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

UONE C. on 10/08/2017
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"It is convenient. "
Yes, I would.
Vehicle: Mercedes-Benz S430
Service Date: 10/07/2017
Review Created: 10/08/2017 11:56 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/09/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Joe E. on 09/29/2017
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Joe said the employees who assisted him worked with him in order to get the problem solved.
Vehicle: Toyota T100
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/02/2017

Joe, Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

Lance A. on 09/18/2017
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Lance said this business is always good. When she takes her vehicle in they are finished in less than half an hour.
Vehicle: Honda Civic Si
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer T. on 09/15/2017
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Jennifer said the service was friendly and quick.
Vehicle: Honda CR-V
Category: Service
Service Date: 09/09/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/23/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Pedro T. on 09/14/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Pedro said sometimes the staff is not too accurate and they are pricey.
Vehicle: Ford F-150
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Jere S. on 09/14/2017
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Jere said his vehicle works perfectly. He's received years of reliable service from this business.
Vehicle: Toyota Sienna
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/19/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Irmgard D. on 09/11/2017
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Spoke with Irmgard's daughter. She said her family uses this business because they know the staff there.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/12/2017

Hi, we thank you for your business and we are here to care for your auto needs.

Patrick C. on 09/11/2017
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Patrick said the service was fine at this business. Gino was very good.
Vehicle: Lexus SC 430
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/12/2017

Patrick, thank you for the great review and we happy you had a good experience at Marin Express Lube.

James S. on 08/31/2017
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James said the business was efficient. They were friendly and they got things done in a competent manner. They were courteous.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 08/30/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/08/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Marcelo N. on 08/28/2017
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Marcelo said his experience was good. It was quick and they provided good customer service.
Vehicle: Audi A4
Category: Service
Service Date: 08/26/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/01/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Arturo B. on 08/19/2017
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Arturo said they have good service.
Vehicle: INFINITI FX45
Category: Service
Service Date: 08/16/2017
Review Created: 08/19/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/23/2017

 

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Uriel V. on 08/17/2017
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Uriel said they did a good job for him. He was happy with them.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/14/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 09/12/2017

We at Marin Express Lube thank you for your business and nice review

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