Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

602 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 8 days ago

Reviews


MB
MARVIN B.
Belvedere Tiburon, CA
Lexus GS 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016
Management cares about its customers
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2016
Extremely long wait time for oil/filter change because they did not have required air filter.
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.


LH
Leon H.
California
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2015 Category: Service
Leon said everything is okay at this business now.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2015 Category: Service
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER from Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.


PM
Pamaela M.
California
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Pamaela said the staff were very nice , and the prices were fair.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/15/2018

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


ML
MARK L.
San Rafael, CA
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Great Walk In Smog Check
Walked in for a smog check, walked out 2o minutes later... DONE.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/06/2018

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


NB
Noel B.
San Rafael, CA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Noel said the staff at this business did a good job, this is a great business.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/05/2018

Hi, thank you for your business. We appreciate your nice review, and that we exceed you expectations.  Hope to see you soon.

 


GK
Gerald K.
San Rafael, CA
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Gerald said they are all good people, and he loves them, inside and out. He has known Peter for over 20 years, his wife Wendy and daughter Miranda. They always treat him like gold.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/05/2018

 

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


JT
JOHN T.
San Rafael, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
5
As unusual the service and courtesy was excellent. I will always recommend and continue going back. And the price for the service was reasonable.

John Ternullo
Happy customer
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/02/2018

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


EK
Elaine K.
San Rafael, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Elaine said the staff made her visit easy.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/02/2018

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


RS
Rosie S.
Albany, CA
Subaru Forester (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Rosie said that the staff is very friendly, courteous and she felt comfortable with them. They are the best and she is thankful for them.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/02/2018

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


HU
Hannah U.
Rohnert Park, CA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Hannah said the staff was super friendly. She received good customer service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/18/2018

Hannah, we at Marin Express Lube thank for choosing us as your automotive center, and for the great review


DD
DIANE D.
San Rafael, CA
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
good service, friendly people
I needed a place with shuttle service and it was happily provided. The staff is very friendly and helpful. The car is working better after servicing.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/14/2018

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


BE
Bill E.
Larkspur, CA
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Bill said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/15/2018

Bill, thank you for choosing us as your automotive center we appreciate your business and the great review


MA
Marleny A.
San Rafael, CA
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Marleny said the business had employees who are really friendly and patient.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 05/10/2018

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


VZ
VICTOR Z.
San Rafael, CA
Mercedes-Benz C240
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Awesome!
Quick stop for oil change.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/29/2018

Victor, thank you for your business and we're happy you had a great experience


JA
Jennifer A.
San Rafael, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Jennifer said the business's service was quick, courteous and honest.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/25/2018

Dear Christina,

Hope this email finds you well. It was nice meeting you at the Small Business Expo DC 2018 and sharing your business with me. I would like to set up some time to further discuss your marketing plans for Duchess of Dupont, and review the SEO Report we prepared and attached to this email.

Please let me know what's a good time for a conference call ?

Cordially,
Michael Peterson, CMO


IM
IAN M.
San Rafael, CA
Lexus SC 430
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018
Fast service
Great service but grease fingerprints on the inside of the car, easily cleaned off, but !
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/25/2018

Hello, thank you for choosing Marin Express Lube for you auto service center and the nice review


BG
Beth G.
Novato, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Beth said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/16/2018

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


RP
Robert P.
San Rafael, CA
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Robert said he has used this business for years. The service was very good. He was happy with the work.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/16/2018

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 


LR
Leider R.
San Rafael, CA
Nissan Frontier 4WD
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Leider said he has been doing business with this facility for a while. So far he has had good service, and is happy.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/11/2018

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


RV
Randy V.
San Rafael, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Randy said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 04/09/2018

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


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