Marshall's Automotive

Katie,
    I'm sorry that you had an issue with your new alternator while you were out of town, and, as you now know, the NAPA Autocare warranty worked well - nationwide 2 year parts and labor warranty. New alternators do fail occasionally, I'm not sure what the replacement shop told you, but I'm not convinced that a "dropped bolt" would sit on top of a "replacement bolt" for two weeks, and then short out - that kind of sounds like a service advisor trying to make up a smart story - sorry that you had to deal with that.

Lea, Thanks for taking the time to review our business. I do feel the need to respond, in order to keep things factual. The oil change service on your invoice was $38.61 - $1.61 more than the phone estimate. You scheduled the vehicle in for an oil change service & look into why the check engine light was on. We had that time alotted. When your father brought the vehicle in, he "added" "check the inoperable heater fan motor, check the abs/traction control light on, install the spark plugs that are laying on the seat. After moving the vehicle in the parking lot, I added "check bad clunk when shifted into reverse & a general "free" safety inspection, due to the overall condition of the car. We diagnosed the inop blower motor, the abs light, the clunk, and the check engine light. We replaced the air filter as it was very dirty. We did not install the spark plug "wires", as they ended up being, or repair anything, as after discussing the various issues that the vehicle has. and the overall condition of the vehicle with your father, it was decided that a better course of action would be for you to buy a different vehcile. Perhaps better communication on our part about when a vehicle might be ready, after the additional work is added would be appropriate. Thank you for the compliment on the quality of our work.

I'm sorry that you were disappointed,  as we do strive for excellence. Actually though,  your daughter brought in her Hyundai, not a Honda,  and stated that her car needed a new thermostat,  not a water pump. We did,  at her request, after suggesting it, spend 45 minutes determining that the radiator was at fault, not the thermostat (or water pump). We did charge $49.00 for our time,  which did save her from spending $250.00 on the wrong repair. We did quote her $400.00 for a replacement radiator with a lifetime warranty. I'm happy that you found a different shop to complete the repair, and the lesser quality radiator should still last a while. As we give a lifetime warranty on parts,  with three years on labor, we do have to install parts of the highest quality. Thank you for at least allowing us to steer you away from spending money on the wrong repair. 

After speaking with Wyatt, we determined that a bit was "lost in translation" between himself & the telephone reviewer. We did fix the leaking power steering rack & pinion that Wyatt brought the vehicle in for. Wyatt mentioned an intermittent issue with the oil pressure gauge. We discussed that the problem is likely either the gauge in the dash (expensive & time consuming sending the instrument cluster off for repair), or the electrical sending unit on the engine (quick & relatatively inexpensive). The decision was made to install a sending unit & hope that the issue is solved.  That did not fix the problem, and Wyatt told the reviewer that he wished that it would have, as it is very inconvenient to return the vehicle to the shop, & have the instrument cluster removed and sent out for repair.