Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

137 Reviews

95% Would Recommend
Latest Review 22 days ago

Reviews


RB
Rolando B.
San Pablo, CA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Rolando said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/26/2018

Thank You, Rolando

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO from Marty's Motors responded on 04/27/2018

Thanks, Rolando

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

LC
Laura C.
El Cerrito, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Spoke with Jesse. He said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/24/2018

Thanks, Laura and Jesse

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

BE
Bill E.
Richmond, CA
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Bill said he really liked going to the business. Everything was perfect and he was happy with the results.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/23/2018

Thanks, Bill. We try

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO from Marty's Motors responded on 04/24/2018

Thanks, Bill.  We try. And thanks for coming in

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

NS
NANCY S.
El Cerrito, CA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Scheduled maintence
Friendly and efficient, I know that everything has been done correctly and that my car is in good working order.
Marty K., CEO from Marty's Motors responded on 04/19/2018

Thanks for the kind words, Nancy.  That is always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

MB
MARCIA B.
El Cerrito, CA
Chevrolet Sonic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Always ready to handle my problems
I found out at night I had a headlight out. The next day was very busy but that fit me in when I had a the time.
Marty K., CEO from Marty's Motors responded on 04/18/2018

Thanks, Marcia.  Our goal is always to take care of our clients

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

HM
Hector M.
Reno, NV
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Hector said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/18/2018

Thank You, Hector

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

CB
Craig B.
El Cerrito, CA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Craig said the staff did everything he wanted them to do and at a good price. The service was timely.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/16/2018

Thanks Craig.  Customer satisfaction is always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

MB
Malcom B.
Richmond, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Malcom said he was very pleased and he has gotten many years of good service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 04/16/2018

Thanks Malcolm.  Good service is always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

JP
JEAN/GARY P.
El Cerrito, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great Responsiveness
I needed to get an oil change before a trip out of town. Called Marty and he worked me in that morning. Did the job quickly and well. Found a dead tail light bulb and replaced it too. Got me on the road the next am without any problem!
Marty K., CEO from Marty's Motors responded on 04/16/2018

Always our pleasure, Gary and Jean

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

ER
ELIZABETH R.
Albany, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
VERY RESPONSIVE
Marty's was real fast in getting my car checked out. Good customer service.

HH
Herman H.
San Pablo, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Fair price
Treat you with respect. had no comebacks. They do my Benz, and my wifes
Marty K., CEO from Marty's Motors responded on 04/05/2018

Thanks, Herman.  We will continue to do our best

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

RS
Rita S.
El Cerrito, CA
Mercedes-Benz 300D
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Rita said the staff were wonderful and experienced. She had no problems with her service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/22/2018

Thank You, Rita.  That's always our goal

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

JS
Juan S.
El Cerrito, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Juan said the business provided great service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/22/2018

Thank You, Juan

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

RS
Robert S.
Richmond, CA
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Robert said the price was expensive, and the belt still squeaks.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/20/2018

Robert, as I explained to you, it isn't the belt that is squeeking, but your ABS unit, which due to its cost, you chose not to replace.  We charged you $78 to fully inspect your brake system and diagnose your problem.  That seems very fair to me.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000
Marty K., CEO from Marty's Motors responded on 03/20/2018

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

SS
Saeideh S.
Richmond, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Saeideh said the business was very honest and clear. They explained everything very thoroughly to her. She really appreciates all that they did.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/20/2018

Thank You, Saeudeh

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

AB
Andrew B.
Richmond, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Andrew said the business gives good information, and he hopes they keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/14/2018

Thank You, Andrew

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

CT
Connie T.
Berkeley, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Connie said the staff are always respectful and the business provides great service.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 03/09/2018

Thanks, Connie.  We do try.

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

LF
LESLIE F.
Richmond, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Always a great experience
I always appreciate the way Marty's only does the work needed for my car to run in top shape.

AW
Anne W.
Richmond, CA
Ford Fiesta
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2018 Category: Service
Anne said she didn't find the staff as accommodating and friendly as she would have liked. She stated she felt like she was a bother when she was asking questions about the time frame and finding a time that would work for her. Their system wasn't working, regarding the exact amount she owed. She was overcharged, but they did change it to the proper amount after she mentioned it was the wrong amount from the coupon. It would be more helpful if they would be more friendly and accommodating or be able to offer suggestions on how to find a time that would work better with how long the service would take.
This review was collected via phone interview by Customer Research Inc.
Marty K., CEO from Marty's Motors responded on 02/27/2018

Thank You for your input Anne.  I think you will be happier at another shop

Marty Kaliski
Owner
Marty's Motors
(510) 235-6000

DS
DEAN S.
Berkeley, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Positive Experience
I usually feel Marty's is trustworthy not ripping me off, and this visit was an example of that. Although the cost for a sensor and labor seemed high, it had to be done as was revealed by a check engine code, and I was glad the 28 point inspection didn't yield other work that was needed. I am a regular Marty's customer which means I feel I am keeping my car up with routine maintenance, and doubtless this contributed to that fact. I also appreciate the fact that Marty's will shuttle me to and from BART, that is a great touch of customer service.

Displaying Review 21 - 40 of 137 in total