Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1960 Reviews

ReScore Reviews™ (62)

ReScore
Overall Rating 4.5806481/5Overall Rating 4.5806481/5Overall Rating 4.5806481/5Overall Rating 4.5806481/5rating 4.5806481
Original
Overall Rating 1.85484/5rating 1.85484rating 1.85484rating 1.85484rating 1.85484
95% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Martinsburg, WV
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Oil change
I wasn’t going to return to Massey after my last experience, but Mr. Smith has the best customer service. He was extremely helpful and very kind!
MATTHEW W. from Massey Hyundai responded on 11/14/2018

Thank you for the 5 star review.


KA
Kirsten A.
Martinsburg, WV
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great as always!
As always the service team took great care of my car! Trusted and recomend by our family.
MATTHEW W. from Massey Hyundai responded on 11/14/2018

Thank you for the 5 star review.


MH
Margaret H.
Martinsburg, WV
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Great dealership and service center
Very courteous and helpful although they were not able to solve my problem on the initial visit. Totally not the service departments fault and they did everything they could to correct the issue.
MATTHEW W. from Massey Hyundai responded on 11/14/2018

Thank you for the 4 star review.


RM
Roshelyn M.
Hagerstown, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Good service
Fast and very good service
MATTHEW W. from Massey Hyundai responded on 11/14/2018

Thank you for the 5 star review.


Verified Customer
Williamsport, MD
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
fast attention to your customers
employees very friendly and they know the business.
MATTHEW W. from Massey Hyundai responded on 11/13/2018

Thank you for the 5 star review.


Verified Customer
Martinsburg, WV
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Feel like family
Service clerks are very friendly. Since I have been coming to them for over 14 years, the service employee know me by name.
MATTHEW W. from Massey Hyundai responded on 11/13/2018

Thank you for the 5 star review.


LM
Linda M.
Rockwood, PA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Massey review
Service was fast, and service folks were polite, and explained everything well. If I personally do not return for service, it will be because of the distance. I live in Somerset, PA
MATTHEW W. from Massey Hyundai responded on 11/13/2018

Thank you for the 5 star review.


Verified Customer
Hedgesville, WV
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
great service manager Matt is very helpful
clean & organized
MATTHEW W. from Massey Hyundai responded on 11/12/2018

Thank you for the 5 star review.


Verified Customer
Chambersburg, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great Service!!!
A+ staff
MATTHEW W. from Massey Hyundai responded on 11/12/2018

Thank you for the 5 star review.


VH
Victoria H.
Frederick, MD
2012 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Always do a great job!
Randy always welcomes me with a smile! I was in and out with just a simple oil change. I didn’t have to wait more than half hour. Always good to see familiar people who have worked on my car previously.
MATTHEW W. from Massey Hyundai responded on 11/12/2018

Thank you for the 5 star review.


BC
Bryan C.
Mercersburg, PA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Friendly and a comfortable wait!
Great service and friendly staff!
MATTHEW W. from Massey Hyundai responded on 11/09/2018

Thank you for the 5 star review.


Verified Customer
Hagerstown, MD
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
3 stars is generous
The service manager is rude.
2 more trips to get repairs right.
MATTHEW W. from Massey Hyundai responded on 11/09/2018

Thank you for the review.
I will be reaching out to you today to get some additional information.
Thanks
Matt Whetzel
Service Director.


PS
Peter S.
Frederick, MD
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great service as always
Always a pleasure to take my car in for service. Always fast, never a hassle or upsell.
MATTHEW W. from Massey Hyundai responded on 11/08/2018

Thank you for the 5 star review.


KF
Kevin F.
Cumberland, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Did the work fast.
They did the job right.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review.


Verified Customer
Frostburg, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Friendly staff
The service staff are very friendly and they quickly check you in for your appointment.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review.


RA
Richard A.
Hagerstown, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Great Customer Service
Service was prompt and technician was very courteous and accommodating. Received a warm welcome from technician.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review.


RA
Richard D. A.
Hagerstown, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Excellent Service
Staff was very courteous and very prompt with a recall repair. Exceeded my expectation in the time needed to make the repair and get me on my way.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review. 


MW
Michael W.
Ranson, WV
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Excellent service
Friendly staff, a clean comfotable waiting room, good service, and a great ride, what else could you ask for.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review.


Verified Customer
Hagerstown, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
They get you in and out in a timely fashion
They are friendly.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review.


Verified Customer
Blacksburg, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Quick and Easy
Was fast and simple. A bit pricy though.
MATTHEW W. from Massey Hyundai responded on 11/07/2018

Thank you for the 5 star review.