Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1847 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 4.5438625/5Overall Rating 4.5438625/5Overall Rating 4.5438625/5Overall Rating 4.5438625/5rating 4.5438625
Original
Overall Rating 1.87719/5rating 1.87719rating 1.87719rating 1.87719rating 1.87719
95% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Smithsburg, MD
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2018 Category: Service
Ok
Use to express oil change took less time for an oil change and tire rotation.

RP
Robin P.
Chambersburg, PA
2018 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/23/2018 Category: Service
Fist service experience
My sales/Lease experience was great! My first service experience very disappointing.
DONALD S. from Massey Hyundai responded on 09/23/2018

Thank you for the review. We will be getting in contact with you in regards to your service.


ES
Elizabeth S.
Falling Waters, WV
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
nice waiting room and it didn't take longer than I was told
Will come back again
MATTHEW W. from Massey Hyundai responded on 09/20/2018

Thank you for the 5 star review.


CF
Cecliy F.
Hagerstown, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Very Good costumer service
When my car arrived on the property they told me what wrong with it and they helped me out the whole time. I would recommend you guys to anyone. I appreciate everything they did for me.
MATTHEW W. from Massey Hyundai responded on 09/20/2018

Thank you for the 5 star review.


AF
Annette F.
Frederick, MD
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Battery replacement
Every time I bring my car for service since purchased in 2011 it has always been excellent. This visit was no different. With just few mechanics working they were able to complete the service within 30 min. vice 1 hr. Thanks
MATTHEW W. from Massey Hyundai responded on 09/20/2018

Thank you for the 5 star review.


KF
Kathryn F.
Hagerstown, MD
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great service
Always great service.
MATTHEW W. from Massey Hyundai responded on 09/19/2018

Thank you for the 5 star review.


Verified Customer
Greencastle, PA
2015 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
Unsure if problem was fixed!
Xxxxxxxxxxx
MATTHEW W. from Massey Hyundai responded on 09/19/2018

Thank you for the your review.
We will be reaching out to you toady.


Verified Customer
Falling Waters, WV
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Friendly service techs
Good Service
MATTHEW W. from Massey Hyundai responded on 09/19/2018

Thank you for the 5 star review.


KG
Kimberly G.
Waynesboro, PA
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Very friendly knowledgeable staff
Great service
MATTHEW W. from Massey Hyundai responded on 09/18/2018

Thank you for the 5 star review.


Verified Customer
Martinsburg, WV
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Excellent service
👍👍👍
MATTHEW W. from Massey Hyundai responded on 09/17/2018

Thank you for the 5 star review.


AB
Alexis B.
Williamsport, MD
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Excellent Customer Service
From buying My car to any work I have ever needed done I have always been treated with the best customer service. Everyone is very personable, I don’t just feel like a number but a person. The work that I have had done is exceptional along with the friendly staff. I appreciate businesses that genuinely care about their customers and Massey Hyundai goes above and beyond; Thank you !
MATTHEW W. from Massey Hyundai responded on 09/17/2018

Thank you for the 5 star review.


MS
Mary S.
Falling Waters, WV
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
People seem to try to help
The dealership is very helpful but not sure about the ride of the Hyundai.
Seems to ride rough.
With back problems, not sure this was the right vehicle for us.
MATTHEW W. from Massey Hyundai responded on 09/17/2018

Thank you for the 5 star review.


RW
Robert W.
Middletown, MD
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
service
Took the time to do a great job. Like the service advisor Mike O.
MATTHEW W. from Massey Hyundai responded on 09/14/2018

Thank you for the 5 star review.


JY
Julie Y.
Inwood, WV
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great service
Brought my Santa Fe in for the regular service. They were very courteous and efficient. The cost was very reasonable .
MATTHEW W. from Massey Hyundai responded on 09/14/2018

Thank you for the 5 star review.


CD
Cindy D.
Martinsburg, WV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Values your time and professional service.
My service was provided in a timely and professional manner.
MATTHEW W. from Massey Hyundai responded on 09/14/2018

Thank you  for the 5 star review.


PC
Pamela C.
Falling Waters, WV
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
They are very nice
Massey service sept is very honest and kind . Everything was done excellent
MATTHEW W. from Massey Hyundai responded on 09/13/2018

Thank you for the 5 star review.


JL
John L.
Martinsburg, WV
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Service staff
The service staff are a group of well trained professional folks - you will find they are awesome to work with
MATTHEW W. from Massey Hyundai responded on 09/13/2018

Thank you for the 5 star review.


JC
Jose C.
Chambersburg, PA
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Service.
Nice, clean environment. Fine people. Efficient service.
MATTHEW W. from Massey Hyundai responded on 09/12/2018

Thank you for the 5 star review.


GT
Gloria T.
Hagerstown, MD
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
The service advisor was very friendly
Great job
MATTHEW W. from Massey Hyundai responded on 09/12/2018

Thank you for the 5 star review.


GK
George K.
Martinsburg, WV
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Fast and competitively priced
Easy to get appointment, fast service, priced reasonably.
MATTHEW W. from Massey Hyundai responded on 09/12/2018

Thank you for the 5 star review.