Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2088 Reviews

ReScore Reviews™ (68)

ReScore
Overall Rating 4.6176471/5Overall Rating 4.6176471/5Overall Rating 4.6176471/5Overall Rating 4.6176471/5rating 4.6176471
Original
Overall Rating 1.89706/5rating 1.89706rating 1.89706rating 1.89706rating 1.89706
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


RP
Robert P.
Hagerstown, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
friendly but professional
great servive attitudes by sevice reps notably April made me feel really comfortable
MATTHEW W. from Massey Hyundai responded on 01/21/2019

Thank you for the 5 star review.


RH
Robin H.
Hagerstown, MD
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Very friendly.
Very friendly.
MATTHEW W. from Massey Hyundai responded on 01/21/2019

Thank you for the 5 star review.


Verified Customer
Hagerstown, MD
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Fast and great service
Great
MATTHEW W. from Massey Hyundai responded on 01/21/2019

Thank you for the 5 star review.


JG
Joel G.
Hagerstown, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Efficient service
In quick ,finished in great time.
MATTHEW W. from Massey Hyundai responded on 01/21/2019

Thank you for the 5 star review.


Verified Customer
Hedgesville, WV
2018 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/19/2019 Category: Service
Buy from Fitzgerald
Service is sub par. My new car with 3000 miles had a leak in a tire... it wasn't covered in the warranty. They said I must have hit something...
DONALD S. from Massey Hyundai responded on 01/19/2019

Thank you for the review! We will be reaching out to you to discuss your review!


AW
Arnold W.
Shepherdstown, WV
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
fast service
very good service
MATTHEW W. from Massey Hyundai responded on 01/18/2019

Thank you for the 5 star review.


PC
Pamela C.
Falling Waters, WV
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Pam
Michael service writer thier is such a gentleman . He and staff exceeded my expectations.
Thank you
MATTHEW W. from Massey Hyundai responded on 01/17/2019

Thank you for the 5 star review.


Verified Customer
Martinsburg, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Excellent service
Excellent service
MATTHEW W. from Massey Hyundai responded on 01/17/2019

Thank you for the 5 star review.


DR
David R.
Martinsburg, WV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Service
Had 15,000 mile service done and oil change. They were fast and very affordable. Get service as always.
MATTHEW W. from Massey Hyundai responded on 01/16/2019

Thank you for the 5 star review.


KS
Kristine S.
Martinsburg, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent
Impressed with every aspect of this dealership. Sales to service- top notch.
MATTHEW W. from Massey Hyundai responded on 01/16/2019

Thank you for the 5 star review.


RW
Robert W.
Middletown, MD
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
battery
na
MATTHEW W. from Massey Hyundai responded on 01/16/2019

Thank you for the 5 star review.


EN
Elick N.
Hagerstown, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service
Very professional, knowledgeable and friendly staff offers great servicen
MATTHEW W. from Massey Hyundai responded on 01/16/2019

Thank you for the 5 star review.


MH
Margaret H.
Martinsburg, WV
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Massey Hyundai Great
The customer service was great. My issue was unique and it took a few visits to fix the problem but everyone at the dealership in the service department was very understanding, patient, and committed to fixing my issue. Would definitely recommend them to my friends and family.
MATTHEW W. from Massey Hyundai responded on 01/16/2019

Thank you for the 5 star review.


RB
Raven B.
Martinsburg, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service
Short wait time. Friendly people.
MATTHEW W. from Massey Hyundai responded on 01/15/2019

Thank you for the 5 star review.


MA
Michael A.
Hagerstown, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great customer service
I recently too my wife's 16 elantra in for an oil change and tire rotation. They brought some things that needed to be addressed to my attention and gave me options . There was no hard sell which I appreciated and with time I will address the needed actions . once again I appreciated the service provided at Massey.
MATTHEW W. from Massey Hyundai responded on 01/15/2019

Thank you for the 5 star review.


CT
Charles T.
Frederick, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Professional
Employees are very friendly and professional
MATTHEW W. from Massey Hyundai responded on 01/14/2019

Thank you for the 5 star review.


PM
Philip M.
Hedgesville, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Good Dealership
Good customer service
MATTHEW W. from Massey Hyundai responded on 01/14/2019

Thank you for the 5 star review.


JM
Jeffrey M.
Hagerstown, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great Service Mgr and really helpful sales people
I have been impressed with the whole staff at Massey Hyundai!
Everyone to a person is very helpful!
MATTHEW W. from Massey Hyundai responded on 01/11/2019

Thank you for the 5 star review.


LT
Leroy T.
Hagerstown, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/11/2019 Category: Service
Unhappy
Went in with an issue and came out with a bigger issue
MATTHEW W. from Massey Hyundai responded on 01/11/2019

Thank you for your review. We will be reaching out to you today.


NM
Nihal M.
Clear Spring, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Customer service
I want to say thank you to Mr.Donnie,he is trying his best for solve my car problem,finally set up appointment Jan15 so will see how is gonna work with field engineer I hope he is not gonna tell me unacceptable excuses
MATTHEW W. from Massey Hyundai responded on 01/10/2019

Thank you for the 5 star review.