Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,881 Reviews)

ReScore Reviews™ (96)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CW
Cheryl W.
Frederick, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Would buy from them again
Brian Van Winkle was our salesperson and he was the best. Very patient with both my husband and myself, our approaches to buying a vehicle are very different. I would buy from them and Brian again. It was pleasant and painless.
MATTHEW W. from Massey Hyundai responded on 03/27/2020

Thank you for the 5 star review. 


PT
Patrick T.
Frederick, MD
2015 Hyundai Veloster
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2020 Category: Service
Neutral visit, would like to see improvement
Oil changes were advertised for $19.99 this week yet I was charged full price. I do not believe the inspection was completed on my car and the issue I had asked to be looked at was not done or talked about to me. Would like this resolved as I plan to continue my service here as long as I have a Hyundai.
MATTHEW W. from Massey Hyundai responded on 03/27/2020

Thank you for your  review. We will be reaching out to you today to have this corrected. 


PS
Pamela S.
Hagerstown, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2020 Category: Service
Answers ally questions,provides timely service
Provides excellent service
MATTHEW W. from Massey Hyundai responded on 03/25/2020

Thank you for the 5 star review. 


FW
Fred W.
Martinsburg, WV
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020 Category: Service
you don't have to wait weeks for service. often scheduled same day.
244,000 + miles, looking good and going strong! service staff always helpful and friendly
MATTHEW W. from Massey Hyundai responded on 03/25/2020

Thank you for the 5 star review.


Verified Customer
Boonsboro, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020 Category: Service
Na
Na
MATTHEW W. from Massey Hyundai responded on 03/24/2020

Thank you for the 5 star review.


BF
Bonnie F.
Hagerstown, MD
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2020 Category: Service
Great service
I was in & out in a matter of probably 45 minutes!
MATTHEW W. from Massey Hyundai responded on 03/23/2020

Thank you for the 5 star review.


Verified Customer
Coats, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Very Pleasant Visit
The staff was very knowledgeable and greeted me with a smile. I would definitely return if ever in the area again:)
MATTHEW W. from Massey Hyundai responded on 03/23/2020

Thank you for the 5 star review.


Verified Customer
Emmitsburg, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Excellent Service- great brand
At this point we are a Hyundai family. I live closer to frederick but went to Massey Hyundai on recommendation by many people. Their service was extremely quick, very efficient, and friendly. Excellent experience will definitely go back there should any more warranty issues arise.
MATTHEW W. from Massey Hyundai responded on 03/23/2020

Thank you for the 5 star review.


GK
George K.
Martinsburg, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020 Category: Service
Fast and complete
Fast oil change, waiting area was clean and smelled like bleach which was reassuring given the current climate lol.
MATTHEW W. from Massey Hyundai responded on 03/20/2020

Thank you for the 5 star review.


SG
Stephaine G.
Sharpsburg, MD
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020 Category: Service
Great customer service
Staff were extremely friendly and professional. Took care of my car in a timely manner.
MATTHEW W. from Massey Hyundai responded on 03/19/2020

Thank you for the 5 star review.


Verified Customer
Warfordsburg, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020 Category: Service
Fast service, clean atmosphere
Very good.
MATTHEW W. from Massey Hyundai responded on 03/18/2020

Thank you for the 5 star review. 

MATTHEW W. from Massey Hyundai responded on 03/18/2020

Thank you for the 5 star review. 


BH
Bob H.
Martinsburg, WV
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020 Category: Service
Quick and efficient
Was able to replace my back up camera quickly (in stock) a little pricey but worth the repair.
MATTHEW W. from Massey Hyundai responded on 03/18/2020

Thank you for the 5 star review.


AD
Anthony D.
Inwood, WV
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020 Category: Service
Love Hyundai
In 2001, bought the 02 Sonata GLS. That one lasted until we recently bought our 2019 Elantra ECO. Massey is our go to for service and support, they don’t disappoint.
MATTHEW W. from Massey Hyundai responded on 03/18/2020

Thank you for the 5 star review.


FW
Fred W.
Martinsburg, WV
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020 Category: Service
Staff is friendly and informed
always pleased with service staff
MATTHEW W. from Massey Hyundai responded on 03/17/2020

Thank you for the 4 star review.


AB
Amanda B.
Williamsport, MD
2016 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2020 Category: Service
Efficient
Every time I’ve had my car serviced, I’ve never had a bad experience. No pressure to make me feel like I need this or that done or replaced. Their timing is always spot on. Thank you April. Thank you Justin. Best hospitality, attitude, pricing and services. I appreciate you.
MATTHEW W. from Massey Hyundai responded on 03/16/2020

Thank you for the 5 star review.