Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 2684 Reviews )

ReScore Reviews™ (91)

ReScore
Overall Rating 4.6483525/5Overall Rating 4.6483525/5Overall Rating 4.6483525/5Overall Rating 4.6483525/5rating 4.6483525
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


LL
Larry L.
Hagerstown, MD
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great service
Very efficient, in and out quickly. Explained everything, and took time to inquire about our satisfaction.
MATTHEW W. from Massey Hyundai responded on 11/15/2019

Thank you for the 5 star review.


JT
James T.
Mount Savage, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Friendly an knowledgeable people
5 star
MATTHEW W. from Massey Hyundai responded on 11/15/2019

Thank you for the 5 star review.


RF
Rickey F.
Hancock, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
5 star
Great friendly service
MATTHEW W. from Massey Hyundai responded on 11/15/2019

Thank you for the 5 star review.


AB
Amanda B.
Williamsport, MD
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Quick, affordable and great service
I came in to get new tires, the alignment adjusted, and an oil change. I was only there a little over an hour. Amazing! Dealership prices are a little more expensive but the service quality, hospitality, and great people (such as April) make the up the difference. Thank you to April and the guys that helped my car!
MATTHEW W. from Massey Hyundai responded on 11/14/2019

Thank you for the 5 star review.


Verified Customer
Chambersburg, PA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
great customer service
customer service was excellent. Leaps and bounds above the other local Hyundai dealership in PA.
MATTHEW W. from Massey Hyundai responded on 11/13/2019

Thank you for the 5 star review.


LH
Lorraine H.
Kearneysville, WV
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Friendly people
Friendly people that take pride in the work they do🙂
MATTHEW W. from Massey Hyundai responded on 11/13/2019

Thank you for the 5 star review.


SR
Scott R.
Boonsboro, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Accommodating
They always are accommodating to my schedule. Routine service is very quickly done.
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the 5 star review.


CP
Carol P.
Martinsburg, WV
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Service
Thank you for being personable and understanding.
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the 5 star review.


SA
Stephen A.
Falling Waters, WV
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Good work
Good work
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the 5 star review.


Verified Customer
Martinsburg, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Always there ready to help
They have proven to me they’re honest skilled and always willing schedule you in as soon as possible
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the 5 star review.


EO
Ellen O.
Hagerstown, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great Service Department
Matt and his crew always give terrific service. They make sure my car is in perfect condition! They are a great team from making the appointment to figuring out what needs to be done to returning my car freshly detailed! Thanks to a great team!
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the kind words. 


LP
Lisa P.
Chambersburg, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Kudos!
My appreciation to the team for getting my car serviced in a friendly and timely fashion. See you at 7K miles!
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the 5 star review.


RS
Ricky S.
Bunker Hill, WV
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Great Service and Pleasant Staff
Staff is very friendly and service is quick.
MATTHEW W. from Massey Hyundai responded on 11/11/2019

Thank you for the 5 star review.


JD
Josh D.
Falling Waters, WV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Warranty work
April in the service department was amazing!!! She made the tough situation I was in very easy! I would like to personally thank April for her excellent service and taking care of the issues at hand!
MATTHEW W. from Massey Hyundai responded on 11/11/2019

Thank you for the 5 star review.


LA
Lakenya A.
Hagerstown, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2019 Category: Service
Good customer service
Labor could be cheaper
MATTHEW W. from Massey Hyundai responded on 11/12/2019

Thank you for the 4 star review. 


PT
Patrick T.
Frederick, MD
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Great and friendly dealership
I recently started visiting Massey after receiving horrible service at Ideal in Frederick. i'm driving 25 minutes to Massey instead of 10 to Ideal and it is well worth it. The service is great and quick. I had the service advisor explain any issues or comments on my car after each visit which I did not receive at Ideal EVER, the advisors all seem very knowledgeable as well. I met the service manager and he was a great help. i will continue my business at Massey and if I decide to buy another Hyundai it will be from them.
MATTHEW W. from Massey Hyundai responded on 11/11/2019

Thank you for the kind words. 


KR
Kenneth R.
Martinsburg, WV
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Excellent people to talk help you with the things you need they go out there way to help you
They will help you get into a new car help with just about anything
MATTHEW W. from Massey Hyundai responded on 11/08/2019

Thank you for the 5 star review.


EE
Eric E.
Hagerstown, MD
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
FAST SERVICE
As always, the technicians of Massey Hyundai provide excellent customer service. They are FAST, RELIABLE and takes there time to check for any recall on the car. THANK YOU!
MATTHEW W. from Massey Hyundai responded on 11/08/2019

Thank you for the 5 star review.


CC
Chris C.
Hagerstown, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Regular service on my sonata
Always friendly and helpful.
MATTHEW W. from Massey Hyundai responded on 11/07/2019

Thank you for the 5 star review.


CM
Cheryl M.
Thurmont, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2019 Category: Service
Dirt left behind after picking up car.
Service needs to check customers cars before leaving the service area for damage or dirt left behind by the machanic
MATTHEW W. from Massey Hyundai responded on 11/07/2019

Thank you for your review. We will be reaching out to you today.