ReScore Reviews™ (3)
We are so sorry for the delay in your repairs. We ask if you could please give us a second chance and we will make sure your parts arrive in a timely manner this time so we dont take away from you personal time. We always try and get vehicles in and out as fast as possible, but sometimes, things dont go our way. Again, we apologize, and hope to see you again so we can try and redeem ourselves.
Mr. Viefni, I regret to hear a comment like that after everything we did for you. You brought us your vehicle after replacing a component YOURSELF, and requested a specific service to be done. We attempted to perform that service two separate times on two separate components that you acquired and replaced yourself, both of which did not respond and you were not charged for our time on either visit. You bring us the vehicle a third time with another used component installed and we perform that service with success, however it did not resolve your issue. Remember, this was a service YOU REQUESTED, it was your decision. We did offer to perform the complete job at our facility but you declined the service and decided to bring us the vehicle after doing the work yourself. What actually resolved your problem was not a $65 relearn procedure AS YOU REQUESTED. We did our best to help and just charged you the difference of the ACTUAL REPAIR cost. We are sorry if you are unhappy with your experience, however there is not much more we could've done, and you were never "Quoted one price and charged another,“ you were simply quoted the price of the job you asked for. Next time we advise you allow us to perform the job from start to finish. Hope to see you again and thank you for your business.
It seems we may have talked to the wrong Mr.Viefni over the phone since I recall our conversation going different than what was described. As we said before sir, we are sorry for any inconvenience but there was nothing more we could've done for you. We can only try and give you the best advise and its your choice to accept it or not. All we can hope for now is that you give us a second chance and we can guide you through a repair as to do what YOU believe is the best route. After all, we are the professionals and that is what we are here for. We do hope to see you again and still thank you for your business.
Also friendly and comfortable reception.
As for delivering the wrong auto part and on a reasonable time, some suppliers fall short of businesse responsibilities. As you have mentioned, one is at the mercy of such.
Thank you very much for clarifying the situation to us and for your honesty. Honesty and trustworthiness are virtues many businesses lack today which many people are looking for and difficult to find.
We will be taking our vehicles again to Master Tech Auto Electric very soon hoping an excellent outcome.
I will be updating my review about Master Tech Auto Electric and posting this letter.
At this time, we can't recommend friends to this place but will later pending on our future experience here.
Mr.Juan Montalvo, I am sad to hear your wife's experience was short or excellent. We sincerely apologize for the delay in the parts. We had pre-ordered her part and upon installation, we realized it was the incorrect item and had to wait for our suppliers to send us the correct one. For this we are sorry, we wish we could have more control over our suppliers and their response times but we are at the mercy of their deliveries and their capability to bring us the correct items we ask for. This is a rare occurrence, however and we are still sorry for the inconvenience and will always do our best to have you in and out as soon as possible. Also, our waiting room has a nice comfortable couch with fully reclining seats. I am not sure why your wife decided to wait in the wooden chairs we have at the front of the office. Next time, we will be sure to offer her a seat in our lounge area so she can be much more comfortable. Again, sorry for the delay in your last visit and we look forward to seeing you and your wife again. Thank you for your business and hope to see you soon!