Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

409 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
98% Would Recommend
Latest Review 5 days ago

Reviews


RA
Ruth A.
Florida
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Ruth said she was never dissatisfied with the service. They did a good job. She spent a longer time at this business than she had intended according to the time they told her the service would take. She recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2017 Category: Service
Ruth said they did a great job but he waited for a long time.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 01/24/2017

We are so sorry for the delay in your repairs. We ask if you could please give us a second chance and we will make sure your parts arrive in a timely manner this time so we dont take away from you personal time. We always try and get vehicles in and out as fast as possible, but sometimes, things dont go our way. Again, we apologize, and hope to see you again so we can try and redeem ourselves.


CV
Carlos V.
Florida
Saturn Vue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2016 Category: Service
Carlos said this business called him to complain about his review instead of fixing his problem.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2016 Category: Service
Carlos said he would not recommend this business because they quoted him one price and then charged him another.
This review was collected via phone interview by Customer Research Inc.
Eddie D. from Master Tech Auto Electric Inc responded on 11/08/2016

Mr. Viefni, I regret to hear a comment like that after everything we did for you. You brought us your vehicle after replacing a component YOURSELF, and requested a specific service to be done. We attempted to perform that service two separate times on two separate components that you acquired and replaced yourself, both of which did not respond and you were not charged for our time on either visit. You bring us the vehicle a third time with another used component installed and we perform that service with success, however it did not resolve your issue. Remember, this was a service YOU REQUESTED, it was your decision. We did offer to perform the complete job at our facility but you declined the service and decided to bring us the vehicle after doing the work yourself. What actually resolved your problem was not a $65 relearn procedure AS YOU REQUESTED. We did our best to help and just charged you the difference of the ACTUAL REPAIR cost. We are sorry if you are unhappy with your experience, however there is not much more we could've done, and you were never "Quoted one price and charged another,“ you were simply quoted the price of the job you asked for. Next time we advise you allow us to perform the job from start to finish. Hope to see you again and thank you for your business.

Eddie D. from Master Tech Auto Electric Inc responded on 11/22/2016

It seems we may have talked to the wrong Mr.Viefni over the phone since I recall our conversation going different than what was described. As we said before sir, we are sorry for any inconvenience but there was nothing more we could've done for you. We can only try and give you the best advise and its your choice to accept it or not. All we can hope for now is that  you give us a second chance and we can guide you through a repair as to do what YOU believe is the best route. After all, we are the professionals and that is what we are here for. We do hope to see you again and still thank you for your business.


SO
Selma O.
Kissimmee, FL
Nissan Murano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Selma said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MA
Miguel A.
Orlando, FL
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Miguel said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RD
Roenea D.
Kissimmee, FL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Roenea said the employees were very nice. They took care of her vehicle right away. They explained the completed work.
This review was collected via phone interview by Customer Research Inc.

SK
Seunghan K.
Kissimmee, FL
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Seunghan said he loves the services of the business.
This review was collected via phone interview by Customer Research Inc.

FZ
Freddy Z.
Kissimmee, FL
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Freddy said he was completely satisfied.
This review was collected via phone interview by Customer Research Inc.

JV
Jorge V.
Kissimmee, FL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Jorge said the business is very good. The work they do is quick. They are good people, they charge only what he can afford.
This review was collected via phone interview by Customer Research Inc.

ED
Edward D.
Kissimmee, FL
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Edward said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GL
Gilbert L.
Haines City, FL
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Gilbert said the business knows what they're doing and Eddie does a fabulous job.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Rockville, MD
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Larry said the service overall was good but the timing as to when they would be finished was a little off.
This review was collected via phone interview by Customer Research Inc.

LP
Lataya P.
Kissimmee, FL
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Latanya said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

RS
Rickey S.
Mount Pleasant, SC
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Master Tech Auto Electric Inc is a fair and honest shop where the staff makes you feel right at home. The plus side of this company us that they don't hurt your pocket.
Fair deal / fair prices on car service. The staff is awesome and make you feel right at home while waiting for your car.

RV
Rex V.
Windermere, FL
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Rex said the staff at the business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

BR
Burt R.
Kissimmee, FL
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Burt said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

FC
Francisco C.
Florida
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Francisco said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

SS
Sharda S.
Florida
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Spoke with Sharda's husband. He said the staff were friendly and did what they could to get the vehicle up and running.
This review was collected via phone interview by Customer Research Inc.

AT
Adekoya T.
Grayson, GA
Ford Excursion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Adekoya said the business performed the job requested but he feels there were a couple of things they could have done better. He said the owners where nice, considerate of his time and it was a pleasure doing business with them.
This review was collected via phone interview by Customer Research Inc.

AC
Ashley C.
Kissimmee, FL
Buick Lucerne
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Ashley said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SS
Shannon S.
Kissimmee, FL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Spoke with Patty. She said that the business replaced a motor in the vehicle and took care of some other problems. She said they were very professional.
This review was collected via phone interview by Customer Research Inc.