Master Tech Auto Electric Inc

Melvin, we do not understand why you would be unsatisfied with your service. Last we recall, the original repairs for your vehicle would have been over $1100 and the service could only be performed by the dealer, considering programming was required for the module that needs to be replaced. We offered you an alternative repair that would have its cons, but you were advised and explained exactly what these cons would be and were explained in detail what would be affected. So we gave you two choices, either pay the diagnostic fee and pay a visit to your local dealer to have the repairs done by the book, or go with the alternate repair that we offered you that consequently will cause a few warning lights to stay ON on your dash. Then the choice was on you, and you chose to go with the alternative repair that was less than half the price of the original repair and no need to visit the dealer. How can you be unsatisfied with a repair that you chose? Why did you not just choose to pay the diagnostic fee and then have it repaired by the dealer? What did we do wrong?

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We are so sorry for the delay in your repairs. We ask if you could please give us a second chance and we will make sure your parts arrive in a timely manner this time so we dont take away from you personal time. We always try and get vehicles in and out as fast as possible, but sometimes, things dont go our way. Again, we apologize, and hope to see you again so we can try and redeem ourselves.

Mr. Viefni, I regret to hear a comment like that after everything we did for you. You brought us your vehicle after replacing a component YOURSELF, and requested a specific service to be done. We attempted to perform that service two separate times on two separate components that you acquired and replaced yourself, both of which did not respond and you were not charged for our time on either visit. You bring us the vehicle a third time with another used component installed and we perform that service with success, however it did not resolve your issue. Remember, this was a service YOU REQUESTED, it was your decision. We did offer to perform the complete job at our facility but you declined the service and decided to bring us the vehicle after doing the work yourself. What actually resolved your problem was not a $65 relearn procedure AS YOU REQUESTED. We did our best to help and just charged you the difference of the ACTUAL REPAIR cost. We are sorry if you are unhappy with your experience, however there is not much more we could've done, and you were never "Quoted one price and charged another,“ you were simply quoted the price of the job you asked for. Next time we advise you allow us to perform the job from start to finish. Hope to see you again and thank you for your business.

It seems we may have talked to the wrong Mr.Viefni over the phone since I recall our conversation going different than what was described. As we said before sir, we are sorry for any inconvenience but there was nothing more we could've done for you. We can only try and give you the best advise and its your choice to accept it or not. All we can hope for now is that  you give us a second chance and we can guide you through a repair as to do what YOU believe is the best route. After all, we are the professionals and that is what we are here for. We do hope to see you again and still thank you for your business.

Mr.McKenzie, I would like to thank you first for your business and feed back. We regret to hear you were not fully satisfied with our service. We recall your particular situation and can understand the frustration. You brought your vehicle in because three of the four power windows were not working. Surprisingly, we found all three window motors seized and they all needed to be replaced. You then allowed us to replace just the front two window motors and after doing so, we noticed the drivers window came back to life 100% but your passenger window would go down, but it would not go back up. After investigating a little further we realized the issue was from the master window switch. One thing we need to understand is that we could not foresee this prior to replacing the window motor, no one was being dishonest with you. Once the new motor was in and we saw it working, at that moment we realized the missing signals to command the windowto go back up. We understand the inconvenience of spending additional money on a new master window switch, hence the reason for being straight up and charging for the part alone and no extra labor. I also recall bringing back to life your fourth window and helping you avoid spending money on that window motor for the time being. We will always keep it black and white with our servicses and be as honest as we can possibly be, please do not misinterpret small mishaps for dishonesty and lies. Thank you again for your visit and we hope to see you again soon.

Mr.Rivera, I would like to first thank you for your visit and feedback on our service. It seems we have overlooked a rather important detail on your vehicle. We performed an AC gauge check which usually only includes checking the refrigerant levels and related fuses and relays. We are sorry we did not inspect the harness so we did not see the broken wire that ended up fixing your issue, but are glad that it was resolved so easily. That detail would have definitely been seen had we began doing any kind of service to the AC system and we would have still avoided spending those $1000. On a side note, we only pass forward the warranty pour suppliers give us for AC components. When purchasing just the compressor alone, the warranty is not that great from the supplier themselves. The only way they give us 1,2 year or lifetime warranty on these AC services is by purchasing the whole AC kit and doing the service as called for by the book. With that being said, you are a customer of ours and we know we've serviced a couple vehicles of yours, so you better believe we will make it up to you for making this mistake. Again, we are sorry for the inconvenience and we apologize for not noticing the broken wire in your harness. We hope to see you again. Thank you.

Mr.Williams, thank you for your business and feedback. We appreciate your business and we work hard to give you full satisfaction. I recall that your vehicle had an issue with the Vehicle Security Module affecting your power locks and an aftermarket alarm system interrupting vehicle circuits. The aftermarket alarm system was eliminated but the Vehicle Security Module was either a discontinued part and no longer available or it was past our budget for repairs, so we offered you a circuit bypass. Once the bypass was done and the power locks were back online and able to operated, we noticed two of your lock actuators responding slow and weak and that they would need to be replaced. We advised you of this and it is also noted on your receipt. Whenever you are ready for that repair just let us know and we can set up an appointment to have it fixed. In reference to your AC system, I'm not sure what "plug" you are speaking of but if we advised you of a short in the system then we are also ready when you are to have that repaired too. Your receipt also shows a headlight issue you had that we resolved at no extra cost to you and also shows your total coming up to $385 before taxes and fees, not sure where these $500 came from. Please give us a call or stop on by so we can clarify anything you might have misunderstood and let us know when you would like to proceed with the rest of your repairs that we mentioned to you. Thank you again for your business and hope to see you again soon!