Communication was efficient, and quick. Everyone was friendly and professional.
Thank you for your feedback Rick. It was great working with you.
Thanks Ed, as always it is pleasure to help you with your vehicle service. Se e you next time!
Yes Susan, we want to make sure you know the whole health of your car so that you can make a good investment decision and plan for needed repairs. Thank you for trusting us with your car needs. See you next time!
At this time we are not able to have the mechanic stop work on on a customers car and come up front to discuss what was done to another car. We have someone dedicated to taking care of the customer up front in order to provide excellent customer service and ensure that you get back in your car as soon as possible. Thank you for your review, we appreciate your feedback regarding this.
Neil, I have looked at your inspection sheet and I am attaching a link to it for your review (copy and paste to browser) http://bit.ly/1vPZKRM I see that your air filter was marked as yellow and just shows slightly dirty. This can be the case after a short time. The tire depth and wipers are also just barely in the yellow range, marked just to make a note it will need future attention. I would say it is not cause for concern at this time as there were other needed repairs to your car.
The photo on the sheet shows the possible leak around the pressure switch and alternator belt & power steering belts are cracked. Both of these things are marked in red and more urgent. We did do a full inspection since it had been 4 years since we had seen this car. We want to make sure that you are informed of all the things that are in good shape as well as the things that are needed in the future and the things that are more urgent to allow you to make informed choices on your Miata. Thank you Neil for your feedback and please let us know if there are any other questions or needed repairs. Christine Henderson
Laila, I have looked at your records from your visit. I am attaching the web link from your visit for your review. (copy and paste to your web browser) http://bit.ly/16zCmlW
I can see the things that were recommended. Here at Maz-Tech Automotive we believe in telling you 100% of the things going on with your car. That is the good and the bad. We will tell you 100% of the time so that you can make the best decision for you and your car. This may seem a little much at times but we do not want to leave anything unsaid. I can assure you that we are here to help others and hate for you to feel that you are taken advantage of. As far as your concern for theair box. It is still broken. The bolt is only part of the fix and it still will need to be replaced. We also recommended the timing belt and plugs due to mileage on your car. We had never seen this car in before and we were making you aware of the manufacture recommended maintenance is the right thing to do, not being told that you had recently had that done. The coolant was to low to test which is a cause for concern and should be looked into to make sure your car stays running properly. Thank you for your feedback and please let us know if you have any other questions or concerns. I would be happy to review the finding with you.
Thank you for putting your trust in Maz-Tech Automotive. Happy to help.
I am truly sorry that you feel this way and for any misunderstanding between us. We try hard to keep the technician that you requested working on your car as to give you the personal service from your “old mechanic”. From our phone records I show the service advisor spoke to you the same day the car was towed in. You had approved the diagnostic time and also you were made aware that there were several issues to be addressed. Our phone records show the service advisor called you another 5 times between January 8th and the 16th. I have reviewed the Invoice, and the technician (which is your old mechanic) left very detailed information on what he did and found on your BMW. He is the one that set the pricing for the estimate based on what he found your car needed knowing your car had been in a previous front end accident. The technician felt strongly about what needed to be done to make sure a breakdown would not occur possibly leaving you stranded and alone. We have tried to get in contact with you by phone, email and text. Please feel free to call and talk about this anytime. Also, please let me assure you we work hard to do our very best for every customer. Again, I am truly sorry for any misunderstanding. Barbi Marston