business image

McCullough Auto Care & Towing

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,914 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores
2.8
ReScore Average
93
Net Promoter Score ®

Business Details

About

Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Excellence)-certified technicians at McCullough Auto Care utilize today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(404) 252-3014

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
8155 Roswell Rd Sandy Springs, GA 30350

Affiliations

ASE
ASE - Master Certification
NAPA
Smog Service
AAA - Approved Auto Repair
McCullough Auto Care & Towing's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,914 Reviews)

ET
gravatar
EILEEN T.
Atlanta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2015
verified customer Verified Customer
People were very friendly and helpful. Prices are too high for work done.
I can understand the towing charge, the parts charge and the labor charge. What I cannot understand is a "diagnostic charge" of over $100 when I am having the work done there. I think that is excessive, and as a result not only would I not recommend the place to friends, I would recommend people NOT using it. I am sorry Maurine Eustis recommended this place to me, and so is she.
Not Recommended
Eric M. from McCullough Auto Care & Towing responded on 10/29/2015 12:42 PM

Eileen, sorry for the error that resulted in the amount you were charged.  I have tried to reach you by phone and email.  When opening a ticket for a customer requesting diagnostic work to determine a problem, an entry is made in our computer's database that reflects there will be a diagnostic charge.  When finalizing the ticket's charges, this diagnostic charge is usually removed and the final charge incorporates the diagnostic and labor time actually expended to perform the work to diagnose and fix what the determined problem is.  Accidentally, our service writer did not remove the initial entry (as is usually done), and the diagnostic fee was charged in error.  Please contact me so we can issue the necessary credit to you.  Thanks, Eric

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.