McCullough Auto Care & Towing

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1164 Reviews

ReScore Reviews™ (3)

Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 5 days ago
Review for McCullough Auto Care & Towing
Mark M. on 08/18/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mark said they were very knowledgeable. They underestimated how long it would take to get the part, so his vehicle was delayed 1.5 hours. The quality of work was perfect. They should overestimate the time needed. He would return, but will have a ride next time.
Vehicle: Chevrolet Caprice
Category: Service
Service Date: 08/15/2014
Review Created: 08/18/2014
This review was collected via phone interview by Customer Research Inc.
Eric M. at McCullough Auto Care & Towing responded on 10/02/2014

Because of the age of your vehicle, the part required for your repair was not available at the closest location of our supplier. We did send one of our employees to the distribution center to pick up the part (instead of waiting for it to be delivered), but when he arrived he unexpectedly had to wait for the order to be filled. In order to prevent situations like this, calling ahead can help. If we know what part is required, it can be ordered ahead so that it's already here when a customer arrives. We always try to estimate the most accurate time, and we would not want to overestimate delivery times unnecessarily. We do apologize for your wait time during your recent visit.