Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2264 Reviews

ReScore Reviews™ (64)

ReScore
Overall Rating 4.6249994/5Overall Rating 4.6249994/5Overall Rating 4.6249994/5Overall Rating 4.6249994/5rating 4.6249994
Original
Overall Rating 2.04688/5Overall Rating 2.04688/5rating 2.04688rating 2.04688rating 2.04688
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JM
James M.
Chicago, IL
2009 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
The service and the tech that took care of me.
I may have had to wait for over an hour and a half, but Bill took care of my care to make sure they installed
fresh anti- freeze and gave me a multi-point inspection so I was all set for winter.

BB
Barbara B.
North Riverside, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Professionalism & knowledge
Juan Damian was very helpful & professional.

JC
Jose C.
Chicago, IL
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Conftable service
I would definitely come back to service my car again, ever since I bought my car there and now I service my car there also they have service me with respect and very friendly I would definitely recommend this place to my friends and family thank you Macgrath city Hyundai.

TH
Tonya H.
Broadview, IL
2005 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great Service Department!
Eddie Vallega is the best!!

BH
Bianca H.
Chicago, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Quick response
After my first response I was surprised at how quickly I was contact to get a resolution to my problems. I received information that I didn't know and that alone made me feel better. Sometimes just listening will help you to feel better about the any issues.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/16/2018 Category: Service
No update
They don't call for updates on your car
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/17/2018

Hello Bianca,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


JJ
Joyce J.
Chicago, IL
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Your personnel is professional and courteous
First time i had to have a second visit for an issue
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/17/2018

Hello Joyce,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


CR
Charissa R.
Chicago, IL
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great Service
They really listen you & do a great job explaining what u need done to your car

LM
Laura M.
Elmwood Park, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great customer service representative, good service
Excelente, information from service representative.

MK
Michael K.
Chicago, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Hyundai Sonata service
Super great routine service (15,000 miler in my case) - car came back cleaned then when it went in. Everything professionally completed at a super good price.

JF
John F.
Chicago, IL
2014 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Ask for Jesús
Jesús is one of the best representatives in the Service Department. He is always polite, helpful, and professional.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


SB
Sandra B.
Chicago, IL
2016 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2018 Category: Service
Dishonest Repairs
See previous comments
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Sandra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


CL
Carmen L.
Chicago, IL
2016 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2018 Category: Service
Thanks for service with Jesus
It was a lil bitbwait but communication was key with a staff named Jesus. For a walk in wasnt that bad.
Great service and keep in us posted from time to time
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Carmen,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


IG
Irma G.
Chicago, IL
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great people working there
We like the dealership From Irma Golemo and Philip Golemo Thank You
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Irma,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


AS
Antoni S.
Chicago, IL
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Good
Great
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


WS
William S.
Oak Park, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great Service
I only needed a tire repair, but the service team at McGrath is what every dealership should strive for. They're friendly, attentive, and make you feel that your business is appreciated.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello William,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


BK
Bozena K.
Johnsburg, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
professional service
Professional and kind employee
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Bozena,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


SJ
Sandra J.
Chicago, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
My visit
Every visit to your dealership is always pleasant and quick. Ion this visit Jesus was very courteous and attentive
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Sandra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


CR
Carlos R.
Chicago, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Above and beyond
My 2018 Elantra's tire got a nail through part of the sidewall, requiring an entire replacement. The team worked tirelessly to see if any of the new car's warranties covered the tire. While that would unfortunately not be the case, they tried hard to find me a good discount or two anyway. Outstanding work and very transparent communication.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Carlos,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


Verified Customer
Chicago, IL
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
It’s great place
Everything it’s ok the service is excellent
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Ana,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


AG
Anthony G.
Chicago, IL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great service
It’s very close but more importantly excellent service!!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Anthony, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767