Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,765 Reviews)

ReScore Reviews™ (140)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
91% Would Recommend
100% Business Response
Latest Review 44 minutes ago

Reviews


CC
Chris C.
Park Ridge, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020 Category: Service
Great service
Always a great experience no matter what the situation. Exceptional staff that just want to provide great service. Thank you

Verified Customer
Chicago, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020 Category: Service
Excellent service
Personal Friendly and knowledgeable
Quality of work excellent

JF
Jayla F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
David Bushey
I just got an oil change at this location for the first time today, and the service David provided was amazing! I was originally nervous because I didn’t know what to expect, but he explained everything really well. It was the quickest oil change I’ve had in my life lol. Not to mention he was very professional & polite! I definitely plan on coming back!
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/23/2020

Jayla,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that David provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


CM
Chester M.
Chicago, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020 Category: Service
Sevice
The staff and service
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/23/2020

Chester,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


LO
Lynelle O.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Christine
Christine is the best at McGrath. She has helped me and wife out so many time. She is awesome!
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/23/2020

Lynelle,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


PJ
Pawel J.
Franklin Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
Christine
Christine service provided was great
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/23/2020

Pawel,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


DA
Daisy A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Christine
Christine is always so friendly and helpful love coming to get service with her.
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/23/2020

Daisy,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


AB
Alfredo B.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Jesus
Veey informative and professional
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/23/2020

Alfredo,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


LF
Leah F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Christine
My service was awesome!
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/19/2020

Leah,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


FT
Felix T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Christine
My service with Christine was great. I will return for future services..
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/19/2020

Felix,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


DW
Delia W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Oil Change with Jesus I
Great Service as always
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/19/2020

Delia,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com


MD
Marlon D.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2020
Service/Repair
Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.
CC
CHRIS C. from McGrath City Hyundai responded on 11/20/2020

Marlon,

Thank you for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine


MD
Marlon D.
Chicago, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2020 Category: Service
Service/Repair
Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.
CC
CHRIS C. from McGrath City Hyundai responded on 11/20/2020

Marlon,

Thank you very much for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine


MM
Margarita M.
Chicago, IL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020 Category: Service
Todo muy bien
Todo muy lindo el servicio y el personal muy asexible

MW
Mae W.
Oak Park, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020 Category: Service
Service department
The staff is very knowledgeable
CM
CONSTANCIA M. from McGrath City Hyundai responded on 11/19/2020

Mae,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representitive
cmontoya@ mcgrathcity.com