Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53
4.5

( 3127 Reviews )

ReScore Reviews™ (96)

ReScore
Overall Rating 4.65625/5Overall Rating 4.65625/5Overall Rating 4.65625/5Overall Rating 4.65625/5rating 4.65625
Original
Overall Rating 2.03125/5Overall Rating 2.03125/5rating 2.03125rating 2.03125rating 2.03125
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


AG
Ann G.
Chicago, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Excellent Customer Service
Kept me updated and Christine is very knowledgeable.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/11/2019

Hello Ann, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


AD
Ana D.
Chicago, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great Service!
I always get great service at this dealer.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/11/2019

Hello Ana, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Joliet, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great Manager
Always take good care of me
Christopher H., BDC Director from McGrath City Hyundai responded on 11/11/2019

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Chicago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2019 Category: Service
Cashier - not at all approachaby
Cashier needs a huge improvement in human interaction skills. Every time I have let it go expecting the next time to be better. But it is the same low level and very unfriendly nature.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/10/2019

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


PS
Paulette S.
Chicago, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Complete satisfaction with the services I've had done on my Elantra at McGrath City Hyundai.
The service staff at McGrath City Hyundai are courteous, experienced and got the job done in a timely manner.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/10/2019

Hello Paulette,


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Elmwood Park, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2019 Category: Service
Bla
Bla
Christopher H., BDC Director from McGrath City Hyundai responded on 11/09/2019

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


CL
Cindy L.
Chicago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2019 Category: Service
The service counter representative, Randy, was courteous. In fact, they all are.
I don't see the point in scheduling appointment because you are still expected to wait longer than usual. I suppose the appointment setting is more of a tool gauge for the repairmen to know how to manage the work load.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/09/2019

Hello Cindy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


EP
Edyta P.
Schiller Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
People
Great
Christopher H., BDC Director from McGrath City Hyundai responded on 11/08/2019

Hello Edyta, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Chicago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Efficiency
Excellent service and very nice personal. Except for the cashier she needs to be more friendly.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/08/2019

Hello Veronica, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


AP
Allen P.
Chicago, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Friendly and efficient service with attention to detail
Went in for antifreeze flush and (oil pan) recall. Service adviser (Jim) was thorough and efficient, continually appraising me of the progress and situation.
They discovered a loose battery terminal which, if left undetected, could have left my wife stranded if the cable came loose. It was a simple but critical find and fix on their behalf. I always get great service at McGrath Hyundai. Even my 'sales' person, Marco Marin upon recognizing me in the service department waiting room made a special trip within to see, "If I needed anything or if there was anything that he could assist me with," a sincere, yet typical example of the type of personal and professional service experiences at McGrath Hyundai. Thanks for the continued great service at my local McGrath Hyundai !
Christopher H., BDC Director from McGrath City Hyundai responded on 11/08/2019

Hello Allen, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Few blocks from my house
Great customer service
Christopher H., BDC Director from McGrath City Hyundai responded on 11/08/2019

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


LB
Lisa B.
Harwood Heights, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Service
Service was great
Christopher H., BDC Director from McGrath City Hyundai responded on 11/08/2019

Hello Lisa,  


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


DB
Dan B.
Forest Park, IL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Attentive and quick.
Could use more communication. Used car person was hard to get a hold of. Dan
Christopher H., BDC Director from McGrath City Hyundai responded on 11/08/2019

Hello Dan, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Oak Park, IL
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
Friendly staff
You are greeted promptly and professional
Christopher H., BDC Director from McGrath City Hyundai responded on 11/07/2019

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


Verified Customer
Chicago, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
good service
comments
Christopher H., BDC Director from McGrath City Hyundai responded on 11/07/2019

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


GD
Gary D.
Chicago, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Excellent service people
Great people specially Eddyville logo
Christopher H., BDC Director from McGrath City Hyundai responded on 11/07/2019

Hello Gary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


MD
Michael D.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Friendly service
Christine always takes care of me and will answer all of my concerns/questions.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/06/2019

Hello Michael

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


TW
Toni W.
Broadview, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2019 Category: Service
Poor
They are liers! Motor was blown they said it wasn't
Christopher H., BDC Director from McGrath City Hyundai responded on 11/06/2019

Hello Toni,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052


AW
April W.
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
GREAT SERVICE
My car was serviced in a timely matter. Jim was very informative and polite...
Christopher H., BDC Director from McGrath City Hyundai responded on 11/05/2019

Hello April, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908


EU
Erik U.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Apology made in timely fashion
I was frustrated after being misquoted hundreds of dollars on my service. This was handled gracefully with an apology +. Hoping service will be better next time.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2019 Category: Service
Price Gauging and Dishonest Service=lack of trust Service Department Attempted to price gauge me on sideview mirror repair
Service Department Attempted to price gauge me on side-view mirror repair, and after complaining ended up saving about $600 compared to the original quote. Asked for service to include putting air in tires/recalibrate tire pressure. I was told this was done, but later realized that it was not.
Christopher H., BDC Director from McGrath City Hyundai responded on 11/05/2019

Hello Erik,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052