Medlin Hyundai

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252-985-2601
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,455 Reviews)
5 star
86%
4 star
8%
3 star
2%
2 star
<1%
1 star
1%

ReScore Reviews™ (24)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
97% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews

Verified Customer
Rocky Mount, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021 Category: Service
satisfied
no complaints
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 05/03/2021

Thank you for allowing us to service your vehicle

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
TD
Timothy D.
Ahoskie, NC
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021 Category: Service
Excellent service in a timely manner.
The service was done in a timely manner, and quicker than expected.
Recommended
CHANCE W C., SERVICE AND PARTS MANAGER from Medlin Hyundai responded on 04/26/2021

Happy we we able to correct your issue, we will see you when it is time for an Oil Change

CHANCE CANNON
PARTS AND SERVICE MANAGER
MEDLIN HYUNDAI
CHANCE@MEDLINHYUNDAI.COM
252-985-2601
DC
Daryle C.
Nashville, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2021 Category: Service
The people
The people are exceptional. They really make you feel at home. The service is great and timely. Everyone says hello and even the owner takes time out to just talk to you if he sees you.
Recommended
CHANCE W C., SERVICE AND PARTS MANAGER from Medlin Hyundai responded on 04/26/2021

Thank you for the kind words, we look forward to your next visit

CHANCE CANNON
PARTS AND SERVICE MANAGER
MEDLIN HYUNDAI
CHANCE@MEDLINHYUNDAI.COM
252-985-2601
DJ
Diana J.
Spring Hope, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021 Category: Service
Very pleased
I have purchased 4 vehicles from Medlin Hyundai and I have been very pleased with the service and vehicles.
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 04/24/2021

Always a pleasure to assist you with your vehicle, see you next time.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Verified Customer
Rocky Mount, NC
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021 Category: Service
First Regular Service Check
Couldn’t be more pleased with the service I’ve received from Medlin Hyundai. This is my first Hyundai and if this very pleasant service experience continues, my next car will be a Hyundai.
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 04/21/2021

Happy to hear you had a great experience, we look forward to your next visit.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
PB
Phyllis B.
Wilson, NC
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2021 Category: Service
Customer service
Great people, very good service
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 04/19/2021

Happy to assit with both of your vehicles

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
CA
Christopher A.
Nashville, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/13/2021 Category: Service
Acceptable Experience
Nothing wrong with the visit at all. It was appropriate to my expectations. There were opportunities to really provide over-the-top service, but I have no complaints and would use this dealership again.
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 04/13/2021

Sorry that your experience was not quite what you expected.  Unfortunately our current work load and staffing issues sometimes make it difficult for us to get back with all the customers right away.  We are working to improve this sistuation and have implemented a new system but are still working out the kinks.  Hopefully next time we can give you over the top service experience.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
AS
Aaron S.
Rocky Mount, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021 Category: Service
Great Service!
Have been a customer for years and they never disappoint. Randy is the best.
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 04/13/2021

It is always a pleasure to assist with your vehicles

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
DP
Donna P.
Littleton, NC
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Excellent service
I had to have a unit replaced on my 2020 Hyundai Sonata because the Bluelink would not work. Randy ordered it and although it was back ordered, I was kept informed. When it arrived, we scheduled the visit. Despite the fact he was a man short that day and then the power went out, the repair was done in the estimated time frame and he got it all set up for me. Tiffany called during the process to let me know about the delay due to loss of power. The service staff there is exceptional! The sales staff are all very pleasant and really helpful too.
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 04/06/2021

Glad we ere able to help you, see you next time

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
RW
Robert W.
Littleton, NC
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021 Category: Service
I don't do survey
I don't like survey
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 03/22/2021

Thank you for allowing us to service your vehicle, we look forward to your next visit

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
NA
Norman A.
Wilson, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021 Category: Service
Great service
We recently relocated to the area, along with our 2019 Hyundai Sonata.
10,000 mile service went smoothly. Was able to schedule an appointment with ease.
The car was completed on schedule too.
Great customer service
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 03/15/2021

Happy to help you, we look forward to your next visit

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
AH
Andre H.
Rocky Mount, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021 Category: Service
Great staff
Great staff and good work
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 03/13/2021

We look forward to your next visit.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
KR
Kimberly R.
Rocky Mount, NC
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021 Category: Service
Awesome
Randy always welcomes me by name, he is always professional and answers any questions I have.
Recommended
RANDY E T., Internet Manager from Medlin Hyundai responded on 03/12/2021

Thank you, we always enjoy assisting you with your vehicle

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
EB
Ernest B.
Rocky Mount, NC
2015 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021 Category: Service
Because they put the customer first
I'm really satisfied how medlin Hyundai schedule my car appt and even called and gave me updates on the status of my car, and when I could expect to get it back, that really ment alot to me as a customer
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/27/2021 Category: Service
They don't treat customers the same, they rather have you buy new auto vs fix the used one
Short cuts were done on my car, were supposed to replace valve cover gasket, didn't happen because car still burning and leaking oil, only thing I saw replaced was the gasket for the oil cap
RANDY E T., Internet Manager from Medlin Hyundai responded on 03/01/2021

We make every effort to treat all our customers the same, sorry that you feel otherwise.  Our responsibilty is to take care of you and your vehicle. I am curious who you spoke with about the vehicle still leaking as neither of the service advisors are aware of this situation, had they been aware they would have set up a time for us to check it again.  We did replace the valve cover gasket, but obviously it could still be leaking. I will be reaching out to you toady to see if we can get you and your vehicle taken care of.


Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
RANDY E T., Internet Manager from Medlin Hyundai responded on 03/03/2021

Thank you for entrusting us with your vehicle, I will check on you in a couple of days!

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
CC
Chance C.
Robersonville, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021 Category: Service
Good people
Great service!!!!
Recommended
CHANCE W C., SERVICE AND PARTS MANAGER from Medlin Hyundai responded on 02/24/2021

Thank you for allowing us to service all your Hyundai vehicles, we look forward to your next visit.

CHANCE CANNON
PARTS AND SERVICE MANAGER
MEDLIN HYUNDAI
CHANCE@MEDLINHYUNDAI.COM
252-985-2601