ReScore Reviews™ (8)

ReScore
Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5rating 4.4999975
Original
Overall Rating 2.625/5Overall Rating 2.625/5rating 2.625rating 2.625rating 2.625
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"***"
***
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 06:03 PM
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"na"
very good..labor charge is extreme..stop sending me sales emails
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 03:09 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/16/2017

We will attempt to take you off the the email list. 

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall/Extended Warranty Services "
I had a very good experience at Medlin Hyundai. Called on Mon or Tues and they set me up for Fri. I dropped my car off before work and it was done before the end of my work day. Although I lost a hubcap, don't know if it was left at the dealership or not, besides that "5 STAR SERVICE!!!"
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 04:59 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/16/2017

We look forward to assisting you in the future

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Tracy C. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent"
Excellent
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 02:20 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/15/2017

Thanks, we look forward to seeing you again.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Barbara J. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good at what they do!"
If they cant answer a question theyll find a answer i have no problem with them.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/14/2017 04:45 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/15/2017

Thank you for allowing us to service your vehicle

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Debra M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
I always get great customer service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 05:06 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/14/2017

Always a pleasure to assist you.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Amy H. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I highly recommend Medlin Hyundai's service department. The staff is friendly and professional. They work diligently to provide excellent service in a timely manner. They take the time to keep car owners informed regarding necessary repairs and maintenance.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/11/2017 07:48 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/11/2017

We always look forward to seeing you and the family

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Gail F. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
The service department is absolutely great and very prompt.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/11/2017 06:29 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/11/2017

Thank you for being a grat customer

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Anita H. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people and the service"
Wonderful
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/11/2017 04:19 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/11/2017

It is always a pleasure to assist you and your family

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Connie H. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department.. Randy is the best!!!"
Always a pleasure to go
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:02 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/11/2017

Great customers like you make it easy !!!!

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Korey C. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very quick and painless service"
Will be returning
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 02:26 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/08/2017

Glad to hear that, we look forward to seeing you on your next trip.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Jack W. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people up front are honest"
I was taken care of 100% better than in raleigh
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:40 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/08/2017

Glad to hear that, we will see you next time!!!

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Jade J. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Awesome service. Won’t go anywhere else
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:46 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/08/2017

Thank you, it is always a pleasure to assist you.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Francis C. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"satisfied"
timely service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/06/2017 06:11 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/07/2017

We look forward to seing you again.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Margaret G. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good job"
keep up the good work
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/05/2017 06:06 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/06/2017

Thank you, it is always a pleasure to see you.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Verified Customer on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lauren and Randy"
I was stranded in downtown Rocky Mount late afternoon and Randy was gracious to come start my SUV and follow me to the dealership. Not a good area to be left waiting for help. He really went out of his way to help. Battery had died and purchased new one at dealership. Many thanks to Randy.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/03/2017 07:13 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/06/2017

Always a pleasure to assist you wiht you vehicle

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Daniel S. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I don 't do surveys. Leave me alone. I would only recommend you if you promise to stop sending me surveys"
I Took this survey for the purpose of telling you I don't do surveys. If I'm not satisfied, I'll let the dealership know while I'm still there. Please take me off the list for future surveys.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/03/2017 04:09 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/06/2017

I will see what I can do about the surveys!

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
MESHALL M. on 11/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Customers First"
If you take care of your customers, they will remain your customers!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 11/03/2017 02:46 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/06/2017

We are making every effort to assit with your tire situation.  Unfortunately, we are not dealing with Hyundai.  We have to deal with the tire manufacturer and are on their timeline.  We have to hear back from them before the dealership can take any actions.  I checked again on Friday, and we have still not received anything back from the tire manufacturer. 


Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
David H. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Medlin Hyundai Service"
Medlin has been my servicing dealer for the past 2 years. Randy and his staff are knowledgeable and customer friendly. Their service estimates are honest and only when a true, necessary repair is required
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/03/2017 11:47 AM
RANDY E T., Internet Manager at Medlin Hyundai responded on 11/03/2017

Thank you for hte kind words, we look forward to seeing you again.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
Amanda D. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service "
I brought my car in for its first scheduled service and was very pleased. They were very nice. Randy took wonderful care of my car and provided awesome service. The service was completed in a timely manner and each service was thoroughly explained.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 12:03 PM
RANDY E T., Internet Manager at Medlin Hyundai responded on 10/31/2017

Thank you for the kind comments, we look forward to seeing you again.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com
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