Thank you so much! We truly value your trust in us!
Why thank you! We certainly try. We'll miss seeing the van, but I know it'll be appreciated by it's new owners! ;)
Without asking you added a half quart of coolant looked at the fog lights that I knew were not working and charged me $ 60.00
I don't get it it .
You should have called me and said Phil your door is just fine ......
PICK UP YOUR TRUCK ......NO CHARGE ......
PS . YOU DID NOT EVEN LOOK AT THE REAR TAIL LIGHT
Hi Phil. I'm very sorry that you had a bad experience this time. After our initial inspection, Jeff communicated with the young lady that brought the car in with you, as she answered the phone number that was left with us. He informed her at the time that we had not experienced the door handle issue, and that the rear tail light was currently working. He also told her that the right front marker light was out, and because replacing the bulb involved removing the wheel well liner, labor for replacing that bulb was $60. He also recommended leaving the vehicle overnight to eliminate the possibility that the issue with the door handle and rear tail lights were temperature related. She agreed to both replacing the front marker light, and leaving the vehicle overnight. The tech re-inspected both the door handle, and the rear tail light the following morning, and they were both operational. We check the fluids on all cars, due to the importance of proper levels. We don't charge for that, but do charge for any added fluids. That should have been communicated at the time. I'm sorry for any mis-communication and/or misunderstanding. We will refund the full amount of your repair bill. Because it was paid with credit, you'll need to drop by with that card so we can issue a credit. Again, I'm sorry for your inconvenience.
Thank you, Wendy, for taking the time to give us your review! We know these things can be annoying, but as a business, we are relying on online reviews more and more as time goes by, so your review means a lot to us! Have an amazing 2017 and we'll be here if you need anything in the New Year!
Thank you so much, Hal!! We certainly try to get it right every time - but if there's ever an issue, we'll be here for that, too. Have a very Merry Christmas and a love-filled New Year, and we'll see you next time!
Thank you, Trisha! Hope you have a very Merry Christmas and a New Year filled with love and joy!
Thank you, Randy! :) And thanks for the candy! I'll call ya when it goes in the bowl. lol
Thank you so much, Frank! I can't believe it's been that long, but I guess it has. Time sure flies! From father, to son, and now our son is working with us, so maybe we'll be here another 30 years! Or, I guess...maybe HE'LL be here another 30 years. :) Anywho - we really appreciate you and we're so glad you're our customer! Merry Christmas to you, and much love and laughter in the coming New Year!
Mike & Elizabeth
Red Bluff, CA
Thank you so much! I completely agree that Jeff is great - but of course, I'm his sister..so I'm a bit biased. lol But either way, we're so glad he was able to come work with us, and he's doing a great job! Thanks again, for taking the time to give us such a great review - and I hope the coming holidays hold a lot of love and laughter for you!
Thank you so much, Sandy! We're so happy to have such a great customer and we wish you and your family the best in the upcoming holiday season!! Happy Thanksgiving, Merry Christmas, and Happy New Year!! We'll see you next time! :)
Thank you so much, Sonja! I'm not a huge fan of these review things, but in today's digital age, we sure rely on them a ton! So we really appreciate you taking your time to give us a great review - and adding it to Yelp helps more than you know! Thanks again, and when you're ready to get that new vehicle, be sure and give us a call - I'll be happy to look up recent Technical Service Bulletins for you! :)
Thank you, Fred! It was great to see you again, and thanks for the review! It's greatly appreciated!
Thank you, Joanne! Love you and that fam of yours! <3
Thank you so much, Twila, for taking the time to review our service! In these days, online presence and good reviews are so important for our business, and we so appreciate our customers that take their time to help us out. I'm so glad we got you on your way, and look forward to a continued good relationship with you, and your son! Thanks again!
compressor. The price was excellent and I think the work well done. I plan to continue to come here.
Thank you so much, Virginia! We truly appreciate you taking the time to review our work and we'll be happy to see you again in the future!
Yay! Thanks for taking the time - we really appreciate you!
Thank you so much, Kathy! I'm so glad we've been able to keep your truck on the road - and appreciate you taking the time to review us! Good reviews keep us going! Thanks again!
Thank you so much, Dennis, for taking the time to review us! Our two main techs, Eddie and Cy, have been doing this for a long time, and have accumulated a lot of knowledge, so they'll much appreciate the kudos! I'll be sure to pass it along. Thank you, again, for coming in!
You are so very welcome & thank you so much for the great review! We appreciate you bringing your cars in, and taking the time to review us. Try to stay cool and have a great summer!
We're so happy that we've been able to help you out despite the distance and hope that you love the bus! Thank you for taking the time to give us such a nice review, and we look forward to meeting you soon!