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Michael's Volkswagen of Bellevue

Average Score
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(15 Reviews)
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Score Details

5 stars
66%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
33%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

At Michael's Volkswagen of Bellevue, we aim to make you part of our dealership family. We want our customers to have a fun car buying experience and an enjoyable service experience. At Michael's Volkswagen of Bellevue, we aim to make you part of our dealership family. We want our customers to have a fun car buying experience and an enjoyable service experience.

Categories
New Car Dealer, Used Car Dealer, Car Maintenance
Contact
(425) 641-2002
Closed
Business Hours

Business Hours

Mon
7:00 AM - 9:00 PM
Tue
7:00 AM - 9:00 PM
Wed
7:00 AM - 9:00 PM
Thu
7:00 AM - 9:00 PM
Fri
7:00 AM - 9:00 PM
Sat
8:00 AM - 8:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (US & Canada)
15000 SE Eastgate Way Bellevue, WA 98007
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Michael's Volkswagen of Bellevue's Reviews
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(15 Reviews)
Write a Review
Recent Reviews
BK
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Barbara K.
Snoqualmie, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2017
Unprofessional and Unacceptable
I've been a Chaplin's patron for 9 years. Chaplin's invariably provided excellent customer service and outstanding repair and maintenance work. My experience with Michael's today was abysmal. I made an appointment 5 days ago. I was assured that I could leave my car Friday evening and the work would commence at 7:00 a.m. the following morning. On Friday, I met with an advisor who seemed knowledgeable about my concern. She estimated the work would take about an hour. By 2:30 p.m., I hadn't heard from Michael's, so I called. I called 3 more times, between 3:00 and 4:00. No returned call. Finally, at 4:15, the service representative called me and told me my car was being serviced. She called half an hour later to give me an estimate and to inform me it would be at least 3 days until parts arrived. When I retrieved my car, on which a mere diagnostic had been performed, I was clearly not happy. She then gave me a bill for $143.00 for the diagnostic. When I said, "You've got to be kidding," she quickly removed the charge and gave me a car wash coupon. She repeatedly said she was sorry, they were "overbooked" and "so busy." Unacceptable. Don't overbook; it's quite simple.
I'm taking my business to Carter's.
Not Recommended
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