Reviews
Charged $32.86 for shop supplies, can't think of any supplies but maybe a wiping rag. Again, questionable. Charged me $89.95 for a diagnostic and I brought the diagnostic code to them. Interesting! Charged me $79.77 to replace the small part that was very easy to get to. Total cost for a one hour job $537.41. Why is the part so high and labor low? Very Questionable! I will admit, they seen to be nice guys, but I wouldn't go there unless you have an ATM machine with you.
Mr. Whitley. Thank you for taking your time to submit your comments. I have reviewed the invoice referred to and have found pricing to be fair. after looking at multiple local part vendors, the suggested list price for the part we installed is anywhere from 250.00 to 456.00 therfore I see the 299.67 price we charged as fair. Regarding diagnostics charge we did perform proper voltage, ground, signal testing related which is more proper confirmation than just retrieving diagnostic codes. the shop supplies charge is a percentage applied to every invoice to avoid from having to individually charge for every floor mat, rag, nut, bolt, cleaning solvents, lubricants, etc on every ivoice which majority of all facilities like us charge as well. We value our reviews and would appreciate you thinking of us in the future should the need arise. We will always stand by our work with our nationwide warranty and personal care.
Good afternoon. Thank you for taking your time submitting your comments. We value all feedback and reviews. I would like let you know I did verify with other vendors regarding th part we installed on your vehicle. multiple local part vendors have a suggested list price of anywhere from $250.00 to $486.00 for the same part. Therefore I find our pricing to be reasonable. Please also keep in mind if the part fails in anyway we will stand by our work for 12 months or 12000 miles whichever comes first. we value our reviews and thank you again for your response.
Verified Customer
I had a leak in the front passenger side, the guy at the front said windshield. I you tubed and it was a clogged plug between the firewall and engine. I fixed it. This last time...said nothing wrong.
My car is in the shop getting a new alternator down the road from you all. Sadly I need a place that will help me keep up with repairs, I am not getting a new car. Originally I thought you all were where Victory is and you moved. Well Victory didn’t move , they have worked on my car before and so nice.
I really felt that my business was not wanted there.
I am a woman and pretty intelligent, I have learned a lot .....did my own parasitic wire test to see where my wiring issue is. ( radio was a drain) Again from you tube. You guys told me to go to an electrical shop! I don’t have tools to fix it. Nor do I want to get dirty. I just have had dishonest people work on my car. (Not you guys) I just have looked into knowing what I need. So I can keep a handle on cost. I am single and pay my own way. I am an educator with troubled kids. Not a lot of money.
Just very disappointed!
Verified Customer
Jordan,
I'm trying to clarify what happened during your last visit. As far as I know you brought your vehicle in with a concern of a belt type squeal/noise. the following is what wasw stated on your invoice " INSPECTED VEHICLE--VERIFIED NOISE--TECH FOUND BELT WET WITH COOLANT--VERIFIED WATER PUMP LEAKING COOLANT ONTO BELT CAUSING NOISE--CUSTOMER DECLINED REPAIRS AT THIS TIME." Can you let us know what happened as we diagnosed your vehicle as having a leaking water pump that was soaking the serpentine belt with coolant but yet you chose not to repair at that time. We take our reviews very seriously and want to clarify where we went wrong in this situation.
Verified Customer
Hello,
I'd like to help. We take every review seriously. However, I need further information such as invoice number from the above mentioned service. The service date indicated by our review service says 3-5-18. however I'm reading this prior to this date. Our records do not show any 4 runners worked on during the time described. Please e mail me or call me 727-822-5820. I will help in any way I can .
STILL WAITING TO HEAR BACK FROM YOU MR E D??
Jonathan.
It's unfortunate to read your review. We attempted to explain and noted on your invoice that the a/c compressor was definitely faulty and also advised that the proper repair for replacing a a/c compressor is to repair it as a kit that you did not wish to do and that although we knew the compressor was faulty there would not be any way to know the overall function ability of the system until a compressor was replaced. We all wish the repair would have been completely successful by replacing the compressor only as you requested. However we did our job correctly by advising you of the potental that other problems may exist if you chose to replace the compressor only. The only alternative would be to advise replacing every component on the a/c system without giving you the proper information to decide with. We do the best we can to advise properly without recommending unneccessary items to our customers. please consider re submitting another review knowing that we were up front with the possibility of th a/c system having other problems because with a compressor not functioning properly it would be impossible for anyone to to know exactly how the a/c could properly function without first replacing the compressor.
Verified Customer
Josh,
It concerns me that you feel this way. Please call me to discuss(727-822-5820).The oil change and clutch bleeding procedure that we did for you during your last visit were done at your request, not our suggestion. Therfore, I appreciate the opportunity to discuss it with you. We value any review of our business greatly. Thank you for your time.
Donavan Middleton
Verified Customer
Verified Customer
anyway, the mechanic changed my tensioner pulley not the idler pulley
(fair pricing for the other work)
however, as soon as I started my truck I heard the idler pulley chirping away. I had some front end work I needed done as well (ball joints, tie rod ends, shocks, etc)
Middletons Garage won't be doing it
Jeremy,
I called and left a message for you this morning. We value our reviews in serious manner. I'd like to discuss this situation with you and clarify a couple of things. Please contact me 727-822-5820 at your earliest convenience.
Donavan Middleton
Verified Customer
Considering I just bought 2 tires from here a few days before, which were also high, I figured out later. I go here because of good service, it's close, and I prefer to support local small businesses, but it costs more.
Verified Customer
Dave,
Thank you for your honest review. I'm sorry you had to return twice for what may have been a simple mistake, we still view this as unacceptable service. We appreciate your business and vow to avoid any similar circumstance in the future. If you have any other concerns please let me know.
Verified Customer
Verified Customer
Diz,
I've tried to contact you to discuss your review and comments. Please feel free to contact me. We take our reviews and customer's happiness very seriously. It was my understanding that we did in fact advise you of the problems with your car correctly regarding a head gasket problem with the Ford. I understand the seriousness of the problems with the car are unfortunate. However I believe our assesment was fair and accurate. Therfore, I believe we were able to figure out the problem with the car and I understand why you would not like the diagnostic results although correct. Again please contact me anytime so I can answer any questions you may have.
Verified Customer