I appreciate your feedback. As with most things on the island, the cost of automotive repair and maintenance is more expensive here then the lower 48. Other shops in our area may charge less, but as they say "You get what you Pay for..." Midtown believes in quality....in the parts they use, and our labor. Midtown offers 24 month, 24,000 mile warranty because we stand by our work. If you are new to the island, I encourage you to check other shops, as no 2 shops are the same. Again thanks for your response, and trusting us to work on your Ram 1500.
Thankyou for sharing your comments with me. You are correct that parts did take longer then expected to ship to the island. As to the hours, I did get our signage out front taken care of, as I am no longer open on Saturdays. I appoligize for any confusion. Thanks for trusting Midtown with your Suzuki Aerio.
I do appologize for not meeting your expectations during your visit with us. I was unaware there was an issue or concern untill your review here. Our standard practice during a brake inspection is to check all the brakes, both front and rear. On some model vehicles, the parking brake system and the service brakes work together. I understand you only requested to have your parking brakes inspected, and apparently my front counter staff overlooked that particular request. I have addressed your concerns with my employees and have taken steps so this will not happen again. My sincere appologies.
Hello Jim & Amy, First thankyou for honest feedback about your visit with Midtown. You are correct about having been in several times for the same issue. We have been attempting different repairs to resolve the engine misfire issue, but it has been intermitant, comes and goes which has been very dificult to troubleshoot. Concerns with the wiring have been ongoing, thankyou for your patience with our attempts to resolve this ongoing issue.Aaron Walton