Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

278 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


V
Valued Customer
Kodiak, AK
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017
Great Service!
We took a car that had been sitting and neglected for a long time and asked them to give us an honest estimate to get it road worthy again, so we could decide if it was worth the cost. They did just that and today I am driving it. They did the job for even less than estimated. Bravo!

TJ
TONY J.
Kodiak, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017
Midtown is SO on it!
Brought the truck in - they assessed the problem and the work was done quickly!

ST
Sherry T.
Kodiak, AK
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Sherry said everything would have been speedier if it had not been for the weather. They did not have the parts needed for the repair, so had to order them. They were fogged in, so the planes were not making it in and out of the island. It took almost 1 week before she got her vehicle back. The staff was always polite, helpful, and answered all her questions. The vehicle is running really well. The guys were nice. The guy she dealt with kept her updated, and was very polite.
This review was collected via phone interview by Customer Research Inc.

MT
Maria T.
Kodiak, AK
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Maria said this business always does very well. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 08/22/2017

Thankyou Maria for trusting Midtown to work on your Rav4, and thankyou for your personal review.

Aaron Walton
Owner

MS
Mike S.
Kodiak, AK
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Mike said he's happy and it was a standard service visit.
This review was collected via phone interview by Customer Research Inc.

BO
Bernie O.
Kodiak, AK
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Bernie said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

TB
Trisha B.
Kodiak, AK
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Trisha said this business was very quick an they fixed everything she wanted done. She was in and out. The service was great.
This review was collected via phone interview by Customer Research Inc.

MS
Marsha S.
Kodiak, AK
Suzuki SX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Marsha said they were wonderful. They are the best in town.
This review was collected via phone interview by Customer Research Inc.

MS
Myra S.
Kodiak, AK
Subaru Impreza Sedan (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017 Category: Service
Myra said this business provided quick and efficient service.
This review was collected via phone interview by Customer Research Inc.

DN
DAN N.
Kodiak, AK
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2017
Oil Change
Outstanding service

RH
ROBERT H.
Kodiak, AK
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017
The personal service I received was excellent.
I was treated with respect and no question was interpreted as being stupid. I actually learned a lot from the technician who worked with me. The experience was overall a very positive one. Thank you very much. RObert

MC
MONICA C.
Kodiak, AK
Chevrolet Silverado 2500 HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017
Excellent Customer Service
Quickly after realizing that I had requested a certain service to be completed, midtown agreed to keep my vehicle overnight in order to complete the service the next day. I was notified of the car being completed and assured that my services were met.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/12/2017

Thankyou Monica for allowing us to service your Silverado, and for the review.  Let us know if you have any other concerns.

Aaron Walton
Owner

NB
NICOLA B.
Kodiak, AK
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017
Friendly Competent service
Gave me a ride to work, guarantee the work, everything explained, solid value for money. Really like the service history available online.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/12/2017

Thanks again Nicola for trusting Midtown Auto with your Jeep.  I am glad you see the value in our services, and that you are using the online history.  

Aaron Walton
Owner

LW
Leon W.
Kodiak, AK
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017 Category: Service
Leon said this business was pretty good. He got in there at the appointed time and they did well.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Thanks Leon for the review.  Glad we could take care of your wife's Jeep Liberty in a timely fashion.

Aaron Walton
Owner

JE
Jason E.
Kodiak, AK
Toyota Tundra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2017 Category: Service
Jason said this business had a lack of experience and understanding, regarding the issues with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Jason,  Thanks for your honest review of your expierence with Midtown.  I am sad to hear that we did not meet your expectations.  Because of our remote location, and lack of Dealership Experts, we do the best we can.  Again, I appoligize for my team not understanding your specific vehicle issue.

Aaron Walton
Owner

CE
Caitlyn E.
Kodiak, AK
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017 Category: Service
Caitlyn said she was happy. They were timely and fairly priced.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Caitlyn, Thankyou for your review of Midtown, and entrusting us with your vehicle.

Aaron Walton
Owner

LM
Lupe M.
Kodiak, AK
Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2017 Category: Service
Lupe said the service at this business was really good. He only has one issue but it is not a big deal for him. He only puts synthetic oil in his vehicle and he told them that. Maybe they forgot because they put in conventional oil.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Lupe,  I will have to follow up on this and learn where we fell short.  Sounds like you made a request at the counter, but this was not followed.  I will get this resolved for you.  Thanks for the honest review though.

Aaron Walton
Owner

DJ
Doug J.
Kodiak, AK
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2017 Category: Service
Doug said this business gave him a lot of personal attention.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Doug, thanks for the review of Midtown and the kudos, I will let my staff know.  We always want to treat everyones vehicle like our own.  I am glad you appreiciate the attention.  

Aaron Walton
Owner

JH
Jeff H.
Kodiak, AK
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Jeff said this business was very nice to his wife. She needed to put air in her tires and they took the time to do so, even though they were busy.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Jeff,  Sometimes its the little things that keep the day moving along.  I am glad to hear you were happy with our service, and taking care of your wife's Ford Escape.

Aaron Walton
Owner

SB
SUSANNE B.
Kodiak, AK
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2017
Friendly knowledgable staff.
I won't go any where else.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Susanne,  Thankyou for your review, and for trusting Midtown to take care of your Jeep Patriot.

Aaron Walton
Owner