Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

278 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JG
Jentzen G.
Kodiak, AK
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2017 Category: Service
Jentzen said this business got him in and out much quicker than he was quoted and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Jentzen,  Thankyou for your review of Midtown and your experience with us.  I am glad you left satisfied with our service and prices.  

Aaron Walton
Owner

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Jesse G.
Kodiak, AK
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Jesse said there was a scheduling issue with the parts and it was a bit of an inconvenience during his last visit. They are doing well and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Jesse,  First thankyou for your review and your business.  Second I do appoligize for the scheduling issue.  Sometimes we do get busy, and this could have been one of those times.  There is always room for improvement, and we will continue to workout these kind of issues.  Thankyou for bringing them to my attention.

Aaron Walton
Owner

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LACEY T.
Kodiak, AK
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2017
Oil change
The customer service is fabulous! The cost is a hard pill to swallow. This experience was not bad it was just an oil change but it for other work I have had done almost broke the bank.
Aaron W., Owner from Midtown Auto Repair Services responded on 07/03/2017

Lacey,  Thankyou for your review of Midtown Auto.  I appreciate the kind words about our customer service, I will let our staff know.  I will review the invoice of your most recent visit with us, and look at our costs....if something was misquoted, I appoligize and will let you know.  

Aaron Walton
Owner

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RICHARD and ELLA S.
Kodiak, AK
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2017
Friendly service representatives.
Integrate on line service histories with customers. Encourage customers to use on line resource. Print a tailored service request for customers when they come through the door based on each individual service record as well as standard service request sheet/form.

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Ron H.
Kodiak, AK
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2017 Category: Service
Ron said this business completed the service he needed them to get done.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 06/07/2017

Thankyou Mr. Halter for the review, and for trusting Midtown Auto to work on your GMC Yukon.

Aaron Walton
Owner

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Kay B.
Kodiak, AK
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2017 Category: Service
Kay said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

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Tammie H.
Kodiak, AK
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
Tammie said the business was prompt and they did a good job.
This review was collected via phone interview by Customer Research Inc.

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HECTOR S.
Kodiak, AK
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017
perfect service
perfect service

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Tony F.
Kodiak, AK
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017 Category: Service
Tony said the service was really good. Eric and Christopher communicated well and they knew what the problem was. His overall experience was nice and they went the extra mile.
This review was collected via phone interview by Customer Research Inc.

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Freda V.
Kodiak, AK
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017 Category: Service
Freda said this business was very helpful. They were quick.
This review was collected via phone interview by Customer Research Inc.

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HECTOR S.
Kodiak, AK
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2017
Customer service is excellent
They really care about your vehicle needs

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Andrew H.
Kodiak, AK
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017 Category: Service
Andrew said the service provided by this business was quick. They were accommodating during the service.
This review was collected via phone interview by Customer Research Inc.

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Jose V.
Kodiak, AK
Hummer H3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2017 Category: Service
Jose said the business has inexpensive labor. They explained everything.
This review was collected via phone interview by Customer Research Inc.

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Murle P.
Kodiak, AK
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Murle said this business was great.
This review was collected via phone interview by Customer Research Inc.

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Laurn S.
Kodiak, AK
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2017 Category: Service
Laurn said this business was expensive.
This review was collected via phone interview by Customer Research Inc.

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STEVE AND SARA H.
Kodiak, AK
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2017
kodiak customer
I am totally satisfied with Midtown's service. One area of improvement, however, would be in returning phone calls in a timely manner. This is a minor criticism and overall, a very professional and quality business.
Aaron W., Owner from Midtown Auto Repair Services responded on 04/24/2017

Thankyou Steve & Sara for letting us work on your Toyota Rav4.  And yes, I believe there is room for improvement in the area of returning calls.  Thanks again for your honest review of our business, and of your visit with us.

Aaron Walton
Owner

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LENORA and JURY F.
Kodiak, AK
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017
Awesome experience and great customer service!!!!!
My wife scheduled our appointment and we were in and out real quick. Customer service was awesome with reminding us about our appointment and calling us when it was done. A+ over all!!!!! Highly recommended!

ZI
Zora I.
Kodiak, AK
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
Spoke with Zora's Daughter. She said they always go to this business for any needed services.
This review was collected via phone interview by Customer Research Inc.

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Alex A.
Kodiak, AK
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
Alex said he liked this business.
This review was collected via phone interview by Customer Research Inc.

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Jesse G.
Kodiak, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2017 Category: Service
Jesse said they do a good job.
This review was collected via phone interview by Customer Research Inc.