Dear Mr. & Mrs Abbott,
First I want to thankyou for your honest review of our business. Along with dealing with Covid 19 issues, our business has been going through some major changes and staff turnover which started back in April. It is unforturnate that we could not meet your expectations and we clearly have more work to do with our customer service. If you ever wish to discuss this issue in person or over the phone, please dont hesitate to give me a call.