Mike Maroone Honda

Elgen said not getting what he expected for his trade-in lowered his overall experience.

Spoke with Donnette. She chose not to evaluate the overall experience but said the problem was not fixed. They did not provide a time the vehicle would be ready. She chose not to evaluate the courtesy and knowledge of her service advisor, but stated they did not know what was wrong.

Tegan said this business did a good job, and it is very trustworthy.

Francis said the facility was having some technical difficulties when he came in. The employees were courteous and tried to get his vehicle back to him as soon as possible. He was told his vehicle would be ready between 1PM and 2PM. It was ready between 4PM and 4:30PM. He had an all-day wait for a simple task.

Dacian said that while the business did well, he is still having the same issue he brought his vehicle in for.

Stanley said he had a great experience and everyone was nice, friendly also very helpful.

Caleb said the business has excellent service, and he does have plans to purchase a vehicle sometime soon.

Scott said this business was able to work with him in regards to his needs and time schedule. They did everything he asked.

Alfred said the business was able to get him in, and the vehicle was on time.

Thomas said the staff met all of his expectations. He was not given a promised time or date but the service took about an hour. He is looking to purchase a 2018 hybrid or electric Honda in the next six months, but while he was waiting for his current vehicle to be repaired, no sales staff were available to help him look at new vehicles.

Lisa said the business was fast and efficient.

Spoke with Ariel. He said everything was finished on time.

Hilary said her service visit went well.

Ralph said the handling of the financing could have been better. Dariel, unlike all of the other sales representatives, actually spoke to him and did his job well by selling him a vehicle. He will not recommend this business because none of the other sales representatives spoke to him, so he is unsure of their customer service.

Spoke with Frank. He said this business did a good job. He has been going there a long time.