A couple of months back I brought my car in for some performance upgrades- the installation of already purchased, new in the box, aftermarket brake discs and pads for both front and rear brakes. This was a seemingly simple job.
When I picked up the car, I noted that one of the lug nuts was damaged & pointed it out to the mechanics. One of the mechs immediately became defensive and said it had come in that way when I clearly knew it had not. The lead mech promised to replace it with a new lug nut but they had to order one. "Fine," I said and told them I'd come back the following week. I should also note that the shop owner was on vacation.
In the interim I noted that the plastic package where my wheel lock key was kept was missing. I inquired if they knew where it went, was informed they hadn't seen it but would check the shop. I also noted that the brakes were making a lot of excess noise- squealing, clunking, grinding and pulling to one side at certain times. This, I was told, was attributed to the new discs settling into position. I took them on their word but the noises never diminished.
About a week later I went back to get the new lug installed, except that they had ordered the wrong lug, a point I had to mention. Magically, they found another matching lug in their supplies. I inquired again about the missing key package, to which I was told that it was not there. Except the owner was back now and he told them to look for it; again, magically the package appeared. Hmmmm. Thank you, Mr. Owner.
The squealing, grinding, clunking continued and this past weekend I discovered that the retention clip that held the pads in place in the front calipers were both dangling loosely inside the calipers. One caliper was even missing the 2 spring loaded pins that held the clips. At least I now knew what was making the noise & causing the braking issues.
Would I bring my car back to Mike's at this point to have them fix this? No freakin' way. Instead, I went to another respected local shop and within a few minutes they determined the problem. The pad retention clips were installed BACKWARDS and again, they noted the missing spring loaded pins that held the retention clip in place. They had it fixed and checked the rest of the brakes to make sure nothing else was wrong, all for $45, not the $220 paid for the initial install.
To say I am disappointed w/the work completed at Mike's Performance Shop, particularly after the 100's of positive reviews on the web, would be an understatement and I'd caution others to take my experiences into consideration.
We are sorry that you felt the price was high.. The car needs a transmission & they arent cheap. There is no alternative fix for your situation.. We advised to not even service the transmission to save you that money, because the service would not fix the internal issue.. We hope to see you again.
Thank you for the review.
We are so happy to hear we able to help with your van. Its always great to hear we gained a lifetime customer. We are here for you if you need anything and we look forward to seeing you in the near future.
Thanks so much for the great review. We appreaciate it more than you know. We are glad we were able to save you some money, especially around the holidays thats always a bonus. We look forward to seeing you again soon. Happy Holidays!!
Thank You so much for the review, they are priceless to us. We are glad to hear you had a great experience with us. We look forward to seeing you again soon.
It's always a pleasure to see you Mr Haller. We appreciate the great review. Thanks so much for the continued business and support. We look forward to seeing you sooner than later :)
Thanks for the review. We appreciate it and hope to see you again soon for any of your vehicle needs.
Thanks so much for the awesome review. We appreciate your continued business and support. We are here for you and all your vehicle needs anytime just give us a shout.
WE appreciate your continued business and support even though you have moved. Thanks again for the great review. We look forward to seeing you again soon.
Thanks so much for the great review. We appreciate your business and we are here for all your vehicles needs or questions, just give us a shout.
We are happy to hear that you were satisfied with your service at the shop. We appreciate the review more than you know and we look forward to helping you anytime with all your vehicle needs.
We are happy to hear you experience at our shop was great. Thanks so much for the review. If you have any questions or concerns about your vehicle dont hesitate to give us a call.