This vehicle came in for a fuel leak. It is true that we will not repair a gas tank. Her tank dented from hitting something was leaking down the seam from where the impact was. We took a picture to show the customer only because it was a good impact and not because we would have to prove why her fuel tank was leaking. We offered her a new or a used option. The used option does offer good savings over a new one and that is the direction the customer wanted to go. Although, we gave a estimate on Friday and the following Wednesday we had to call the customer to pick up the car or approve the job. It was than she approved it and was told it takes 2 days to get the tank here. We received the tank Friday. Cleaned the tank and went back in with her fuel pump. This was against our recommendations. We requested to replace fuel pump and filter and was denied. After a impact and the fact we were there it would of been a great idea to replace. Customer picked up car the same day and soon after had a issue. It was brought back to us to find out she ran it out of gas. We added 6 gallons to it-it than started and test drove for the day. No other problems noted. A few days later she drops it again with us for dieing while driving. We connected a fuel gauge on the vehicle and test drove. 35 miles later the car did die. We never lost fuel pressure and we maintained good fuel pressure during the drive. This tells us that there is another issue. There was no diagnostics codes stored in the system. No check engine lights came on. We did fine several hundred cases of crank sensors doing this exact same thing in our gm bulletins. We recommended a crank sensor and she denied. I know this customer was really frustrated about the situation. She also had to come up with the funds which probably added to the frustration. This is a car that is 23 years old and came to us to fix a fuel leak. We made recommendations that were denied. It was fixed in a timely manner. Lastly, we were glad we were able to share our side of the story.
Staff was friendly, easy to get ahold of and seemed to know what they were doing otherwise. Not sure if I could recommend a shop based on this experience. Seems like recommending a restaurant based on how easy it is to get parking.
So I’m not sure I’ll be back.
Looks like there was some confusion, Here's the details. This vehicle was brought in for an aligment and was pulling to the right. We found rear control arm seized up and recommended it to bring alignment angles into spec. Customer declined. We brought the angles as close to perfect as we could. On a test drive we were still pulling to the right. We than checked alignment again and found the angles had not changed. We then rotated front tires side to side(no charge) and found the pull followed the tire. Now pulling to the left. That confirmed the pull is from the tire. We recommended checking the warranty on the tire/or replace/and replace control arm in the end. Customer was only charged for the alignment. We didn't have a request to balance the tires nor did we charge them for a balance or rotate. Mikey's Automotive has always worked to earn the trust of its customers by being honest and thorough. Our reputation is everything as you can see by all of the happy customers. Please reach out to us if you have any questions.