Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

350 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


MH
Michael H.
Christiansburg, VA
Jeep Wrangler
Verified
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08/09/2018
Great service! Great business!
My father was a mechanic his whole life and I have only ever trusted him to touch my vehicles. Since moving down to this area. I have only felt comfortable taking my vehicles to this shop. The new owner has built a garage business the way it should be. Fair, honest, and great service. Keep it up

TC
Tabatha C.
Christiansburg, VA
Verified
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08/09/2018 Category: Service
Tabatha said they were so nice. They accommodated her schedule. Everything was done quickly.
This review was collected via phone interview by Customer Research Inc.

NK
Nathan K.
Christiansburg, VA
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Spoke with Barbara. She said the shuttle service was really nice They are very good at finding the issues and taking care of them.
This review was collected via phone interview by Customer Research Inc.

BJ
Ben J.
Christiansburg, VA
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Ben said they did everything that he asked in a timely manner and are good to work with.
This review was collected via phone interview by Customer Research Inc.

TP
Teresa P.
Christiansburg, VA
Ford Escape
Verified
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08/05/2018
Review
Great service & friendly employees

Verified Customer
Christiansburg, VA
Ford Escape
Verified
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08/05/2018
Reliable, trustworthy, kind
Modern Automotive is definitely customer service oriented. Besides the above comments, The shuttle service is an awesome feature.

EL
Ella L.
Christiansburg, VA
Toyota Venza
Verified
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08/04/2018
Always honest and friendly service
My tire had been losing pressure, for about 10 days..and I couldn’t get it patched , but the gentleman at Modern kept an eye on it, and kept me going until I bought it in for a patch.
Thanks guys, as always!!

LP
Lynn P.
Christiansburg, VA
Subaru Outback
Verified
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08/03/2018
Hard to beat
Great service and friendly staff.
Chuck S., Manager from Modern Automotive responded on 08/03/2018

Thanks Lynn!


JJ
Jim J.
Christiansburg, VA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jim said that the business does a awesome job. He has gone there for several years and it is always a good experience.
This review was collected via phone interview by Customer Research Inc.

EJ
Ethan J.
Christiansburg, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Ethan said that he is pleased with the place, he had a good experience and enjoyed the good humor of the staff. They were both quick with service and fast to finish.
This review was collected via phone interview by Customer Research Inc.

MS
Matthew S.
Christiansburg, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Matthew said the business helped him solve the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.

SW
Sha W.
Pulaski, VA
Toyota Yaris
Verified
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07/30/2018
Great service
They always provide fast great service every time I go to Modern Automotive. That’ why I continue to go back.

DG
Debbie G.
Christiansburg, VA
Jaguar XF
Verified
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07/29/2018
Feel as if I have found a gold mine!
I was referred to Chuck’s shop by my former mechanic (who is no longer in the business). Having driven foreign cars for many years (BMW, Lexus, Mercedes, and now Jaguar), I have had a difficult time finding satisfactory mechanics who know what they are doing. I had my first repair done here 3 days ago and have been very pleased with everything (ease of scheduling, friendly and knowledgeable customer service, free shuttle service, and most importantly the repair itself which was done at a lower cost than I was expecting. Hopefully I won’t need any more repairs anytime soon, but I certainly know where to go when I do!

Verified Customer
Christiansburg, VA
Toyota Tacoma
Verified
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07/26/2018
Quick, Curtious, and Accommodating!
They were able to get me in and get my ol' Yota taken care of quick and painlessly. Def appreciate the job they did...Good guys, great work!

BM
Beth M.
Virginia
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Spoke with Mark. He said the mechanic did a good job and the staff members have great customer service skills.
This review was collected via phone interview by Customer Research Inc.

ES
Emma S.
Christiansburg, VA
Scion tC
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2018 Category: Service
Spoke to Logan. He said that they had to take her vehicle back in to get the axle fixed. They spent $800 on the repairs and are not happy.
This review was collected via phone interview by Customer Research Inc.
Chuck S., Manager from Modern Automotive responded on 07/20/2018

The vehicle left here without the issues that came up (terrible screeching) we happily brought it back in and found a backing plate rubbing brake rotor.  We repaired this new issue with no charge.


MB
Mike B.
Roanoke, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Oil change
It was quick and simple! These guys are fantastic, nice and upfront!! They don't BS you!

DM
Don M.
Christiansburg, VA
Toyota Matrix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018
Great Place
Very nice people , fast, and easy to work with

SH
Sandy H.
Christiansburg, VA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Sandy said the business was responsive to her needs and they had a quick turn around.
This review was collected via phone interview by Customer Research Inc.

BB
Brennan B.
Virginia
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Brennan said his vehicle is working better than it was before he brought it in. The staff stuck to his appointment time. They were straightforward with him and didn't try to sell him things he didn't need.
This review was collected via phone interview by Customer Research Inc.