Modern Automotive

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540-382-8808
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Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

523 Reviews

5 star
88%
4 star
9%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review 2 days ago

Reviews

PC
Peter C.
North Carolina
Nissan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great service!!
The auto inspection provided and attention to details and addressing my concerns was impressive. Also noted the quick turn around time which I appreciated. Highly recommend garage.
Recommended
CHUCK S. from Modern Automotive responded on 06/14/2019

Thank you Peter!

Chuck Swain
Modern Automotive
540-382-8808

TW
Tommy W.
Christiansburg, VA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great service
Great gays that work there. They do everything in there power to take care of your vehicle and you. Don't think of taking my cars anywhere else.
Recommended
CHUCK S. from Modern Automotive responded on 06/14/2019

I think you meant "guys" but in any case we appreciate the five star review!  :-)

Chuck
Modern Automotive
540-382-8808

PE
Paul E.
Christiansburg, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Modern Automotive delivers professional service with the personal touch
Having recently returned to the area, we were looking for a reliable automobile service center, so a friend recommended Modern Automotive, what a great find, very accurate estimates up front and great service and staff, I would highly recommend them .
Recommended
CHUCK S. from Modern Automotive responded on 06/07/2019

Thank you Paul.  We depend on recommendations like the one you got and the one you gave to help folks find us.  Appreciate you taking the time to write this one!

Chuck
Modern Automotive
540-382-8808

CP
Chris P.
Christiansburg, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Fast, Friendly, Fair, & Professional Service....
As good as I've found in the NRV. Inspections, brakes, tires, oil changes....always a ride to & from if I need it. Thanks Thomas, Chuck, the gang for your good work.
Recommended
CHUCK S. from Modern Automotive responded on 06/07/2019

Thank you Chris!  We really appreciate that took the time to provide such an excellent review.  Being off the beaten path folks don't accidently find us and reviews like yours really help us get noticed.

Sincerely

Chuck Swain
Modern Automotive
540-382-8808

AC
Allen C.
Christiansburg, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Allen said they are easy to work with and friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Bruce B.
Christiansburg, VA
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Oil Change and Peace of Mind
Another great visit to my local friendly auto mechanic! I trust this place with all of my cars.
Recommended
Chuck S., Manager from Modern Automotive responded on 06/05/2019

Thank you Bruce!  Glad that we can be here for you!

Sincerely,

Chuck Swain
Modern Automotive
540-382-8808

JR
Jennifer R.
Christiansburg, VA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Jennifer said the staff was quick in getting her in and out.
Recommended
This review was collected via phone interview by Customer Research Inc.
CHUCK S. from Modern Automotive responded on 06/04/2019

Thank you for the review!

DK
Derek K.
Christiansburg, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Derek said they do service on all of his vehicles and he has no problems with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
CHUCK S. from Modern Automotive responded on 06/04/2019

Thanks Derek!

HF
Heather F.
Christiansburg, VA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Above and beyond
Chuck and his team have been working on our 2 vehicles for almost a year now. They are so unbelievably accommodating with checking on issues of concern during routine oil changes. They are thorough and know that not everyone has a ton of money to drop on their vehicle at any given time, so they'll tell you what needs to be attended to now and time frames for anything else they find. I love that they know me by name and that they ALWAYS personally follow up a few days later. I highly recommend Modern Automotive for ALL of your vehicle(s) needs!
Recommended
CHUCK S. from Modern Automotive responded on 05/31/2019

Thank you Heather!  Not everyone will take the time to provide such an excellent review.  We really appreciate it.

Sincerely,

Chuck
Modern Automotive
540-382-8808

CS
Chris S.
Christiansburg, VA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Top-notch honest service
This was my second experience with Modern and I couldn't be happier. They were able to work with me even though I was dropping my vehicle off for service. I had to cancel the first day due to logistics and they were more than accommodating to allow me the service the following day.
Recommended
CHUCK S. from Modern Automotive responded on 05/31/2019

Thanks Chris!  We appreciate the review.  Glad we were able to work with you and your schedule.  :-)

Chuck
Modern Automotive
540-382-8808

MW
Michael W.
Christiansburg, VA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
5 star service
Great place would highly recommend very professional they are very good at what they do
went out of their way to make me a part because no one carry's it anywhere
Recommended
CHUCK S. from Modern Automotive responded on 05/31/2019

Michael, thank you for taking the time to write a great review.  We really apprecate it!

Chuck 
Modern Automotive
540-382-8808

AB
Andrew B.
Floyd, VA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
Professional, courteous
The guys are very professional and knowledgeable. It's great to have the "small garage" attention that a friend or buddy can offer, with the "big chain-mega-store" equipment and access to many service needs. Very pleased, keep up the great work, guys!!
Recommended
CHUCK S. from Modern Automotive responded on 05/31/2019

Thank you Andrew.  Great description of what we are working to be every day.  Friendly, Local and Professional.  Not everyone recognizes the lengths we have gone to ensure we have the latest equipment and the technicians who know how to put it to use!  It means a lot to me that you took the time to provide us with this review.

Sincerely,
Chuck Swain
Modern Automotive
540-382-8808

PF
Patricia F.
Christiansburg, VA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Great, fast service.
I support local businesses.
Recommended
PR
Phillip R.
Christiansburg, VA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Excellent Follow-up Service
A few months ago, I had Modern Automotive replace my battery because it was dead. I recently had an issue where my vehicle wouldn't start and the battery was completely dead again. When I took it to MA, they replaced the battery free of charge since it was under warranty, and only charged me for the Check and Advise service. While they had the vehicle, they noticed the brake lights weren't going out when the car was off. They realized the brake light switch on the vehicle was damaged, which was causing the lights to remain on and drain the battery. They also fixed this free of charge. I appreciate their follow-up service and their honesty in regard to the battery and brake light switch.
Recommended
CHUCK S. from Modern Automotive responded on 05/23/2019

Thank you for taking the time to write an excellent review!

Sincerely,

Chuck
Modern Automotive
540-382-8808

Verified Customer
Christiansburg, VA
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2019
Took to long for inspection sticker
Had an appointment at 1:30pm and they called me at 3:30 that they finally finished then didn’t even put a rejection sticker on my car they put nothing on my car.
CHUCK S. from Modern Automotive responded on 05/23/2019

We were asked to perform a Va State Inspection on the Jetta, it arrived without a sticker on the windshield.  It failed due an exhaust leak.  Unfortunately, it had been rejected by another station and arrived without a sticker on it.  Here is the regulation reference (19VAC30-70-60 para A) therefore we are not allowed to issue a second rejection sticker.  

Sincerely,

Chuck Swain
Modern Automotive
540-382-8808

OG
Owen G.
Christiansburg, VA
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Replaced Starter--Very timely done
They replaced the starter in a very timely manner. They were courteous and knew what the problem was based on my description Thank you for your service.
Recommended
CHUCK S. from Modern Automotive responded on 05/23/2019

Thank you Owen!

Chuck
Modern Automotive
540-382-8808

JJ
Jim J.
Shawsville, VA
Suzuki
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Jim said that the place treated him well, he's been using them for years.
Recommended
This review was collected via phone interview by Customer Research Inc.
CHUCK S. from Modern Automotive responded on 05/22/2019

Thank you Jim!

LH
Lisa H.
Dublin, VA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Chevy Malibu
The Modern Automotive Team are very knowledgeable and efficient in many areas of automotive repair. They are honest in their analysis and fair in their prices.
Recommended
CHUCK S. from Modern Automotive responded on 05/20/2019

Thank you Lisa!  We really appreciate the excellent review!

Sincerely,

Chuck
Modern Automotive
540-382-8808

JC
Joy C.
Blacksburg, VA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Excellent work
Always work you in if you have an emergency. Mechanic is excellent. Can always expect the best work. Discuss your options
Recommended
CHUCK S. from Modern Automotive responded on 05/15/2019

Thank you Mrs. Joy!

Chuck Swain
Modern Automotive
540-382-8808

Verified Customer
Christiansburg, VA
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Inspection
I brought my vehicle in for a car inspection. I was greeted immediately and offered coffee/soft drinks (if I so desired) while I waited. Even though they appeared quite busy, my car was inspected in a very timely manner. The service manager answered any questions I had in a patient and friendly manner.
Recommended
CHUCK S. from Modern Automotive responded on 05/15/2019

Thank you for taking the time to provide us with an excellent review!

Chuck Swain
Modern Automotive
540-382-8808