Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3935 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5rating 4.7777733
Original
Overall Rating 2.36508/5Overall Rating 2.36508/5rating 2.36508rating 2.36508rating 2.36508
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


KM
Kimberly M.
Charlotte, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Oil change was quick.
The service was prompt. They drove me back to work ( just a block away) and they picked me up when the service was finished. My car was also washed.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/20/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.



Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

AR
Arthur R.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Top Service as always
This is the second survey review that I completed on this service appointment. Again I say - this service department is and always was in the past a source of excellent service with a smile. Efficient, knowledgeable and courteous.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/20/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.



Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

HT
Houston T.
Midland, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Repairs for a Recall on my Sonata
Upon arrival I was waited on immediately. There was a pleasant and comfortable area to wait until my car was repaired. The service was quick.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Kannapolis, NC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Extra Mile
Sean went the extra mile to get my car repaired! Jeff was very helpful & very courteous! Thank you so much Sean & Jeff!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

CS
Candice S.
Charlotte, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Service Department
I would not take my car anywhere else. The Service is superb, efficient, and friendly. Even when I took my car in with a flat they extended the service to take care of everything I needed. Routine service plus warranty work that was coming due. They should teach customer service, it's outstanding. I plan to buy my next car there as well as continuing to get this car serviced there.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

BM
Becky M.
Kannapolis, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Great & Fast Service
Great customer service & always fast and excellent car service.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Service
For not having an appointment, the service team had my service completed in less time than expected.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

PB
Phyllis B.
Charlotte, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Cooperations. Jeff will always go beyond his duties thank you Jeff. The help on Wednesday, August 14.
Friendly place.When the car is being serviced No need to bring the car back again for the same service.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

EJ
Elaina J.
Davidson, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Happy Customer
Thank you for the great service!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

DS
Dorothy S.
Mount Pleasant, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Very professional employees
Always greet you with a smile and make you feel very like you are part of the family.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/19/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

MN
Mary N.
Charlotte, NC
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
I service representative will greet you as soon as you come in to the garage.
Clean facility, has magazines, refreshments, very comfortable environment.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/16/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

JS
Jasmine S.
Charlotte, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service
Excellent
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JK
Jeffrey K.
Mount Gilead, NC
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Exelent service
Jeff. Kelly
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

TW
Theo W.
Kannapolis, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great staff
They always take good care of their clients
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JC
Joel C.
Midland, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great help
My engine was bad and I got great help and service getting my car in and fixed.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

TA
Tahany A.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Customer & Mechanical Service
Excellent customer service,Excellent Mechanical Service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Midland, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Routine maintenance
Smooth no problems
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

SD
Susan D.
Concord, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Love my Hyundai
Always top notch
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JW
Jane W.
Concord, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Awesome service
Jeff Crump was my service writer and was very professional!! My car was serviced AND washed in what seemed like no time. The waiting area was comfortable. Thanks!!!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Locust, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Love my Hyundai
I love my Hyundai and the service that I’ve received from Modern Hyundai. The service department is always so nice. I’ve always experienced fast and friendly service.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408