Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3936 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5rating 4.7777733
Original
Overall Rating 2.36508/5Overall Rating 2.36508/5rating 2.36508rating 2.36508rating 2.36508
96% Would Recommend
100% Business Response
Latest Review 35 minutes ago

Reviews


RN
Rebekah N.
Charlotte, NC
2013 HYUNDAI SONATA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2015 Category: Service
good location and friendly staff
I have had my 2013 Sonata serviced at the dealership a few times and the entire staff has always been extemely helpful with my questions and very courteous. Modern takes great care of their customers.
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/26/2015

Hey Rebekah,

Thank you for taking the time to respond to our Sure Critic Review; the voice of our customer is imperative to the growth of our dealership, please know you were heard. Your kind words mean a great deal to our service staff. 
Thank you again for your time and as always your business!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

Verified Customer
Salisbury, NC
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2015 Category: Service
Almost a five star experience.
With just a little more snap at the service desk and a leaner intake form (poor guy spent more time plugging in info than talking to me and he seemed very proficient at data entry) Modern could be the premier dealership experience in the area. Go for it guys; you're right there.
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/26/2015

Thank you for taking the time to respond to our Sure Critic Review; the voice of our customer is imperative to the growth of our dealership, please know you were heard. 
We will be sure to address this matter and will use this review as a learning tool. 
Thank you again for your time and as always your business! 

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

Verified Customer
Locust, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2015 Category: Service
Nice
Great place to go that is close and convenient.
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/20/2015

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership.  Your kind words mean a great deal to our staff and we look forward to seeing you on your next service visit!


Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

MC
MARCIA C.
Concord, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2015 Category: Service
Always a 1st class experience
As a Hyundai owner for over 4 years now, i can honestly say these folks are like family! Nice to have someone on your side.
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/13/2015

Hey Marcia,

Thank you for taking the time to respond to our Sure Critic Review; your voice is imperative to the growth of our dealership and your kind words mean a great deal to our staff.  Thank you for your loyalty and we look forward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

Verified Customer
Landis, NC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2015 Category: Service
Customer service
Kristofer's level of knowledge was excellent. He spoke in terms that were very easily understood. He went above and beyond. Great service!
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/13/2015

Thank you for taking the time to respond to our Sure Critic Review; Modern Hyundai feels as though our customer's voice is imperative to the growth of our dealership.  Your kind words mean a great deal to our staff, please know you were heard.  We look forward to seeing you on your next service visit.


Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

SJ
STACEY J.
Concord, NC
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2015 Category: Service
Always friendly, professional service.
I've always been skeptical of getting my car serviced at dealerships, but this one made a believer out of me. The service department offers fast, professional, friendly service. I'll never go anywhere else.
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/07/2015

Hey Stacey,

Thank you for taking the time to respond to our Sure Critic Review; here at Modern Hyundai we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and we look forward to your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

PO
PAUL O.
Midland, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2015 Category: Service
Latest Service
Great Service. Friendly and up front.
Chris B., Service Manager from Modern Hyundai of Concord responded on 08/03/2015

Hey Paul,

Thank you for taking the time to respond to our Sure Critic Review; the voice of our customer is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our staff and we look forward to your next service visit.



Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

BW
BRIAN W.
Belmont, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015 Category: Service
Very thoughtful.
I can not find any thing bad to report. Modern Hyundai has it together and all sides.
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/28/2015

Hey Brian,

Thank you for taking the time to respond to our Sure Critic Review; the voice of our customer is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and we look forward to seeing you on your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

DP
DUDLEY P.
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2015 Category: Service
service work done!
Great service dept,they took very good care of my vehicle.
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/21/2015

Hey Dudley,

Thank you for taking the time to respond to our Sure Critic Review; here at Modern Hyundai we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our staff and we look foward to seeing you on your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

MV
MELISSA V.
Harrisburg, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Prompt, attentive and professional service!
Service department is excellent. They do a great job!!! Very welcoming atmosphere!!
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/17/2015

Hey Melissa,

Thank you for taking the time to respond to our Sure Critic Review; Modern Hyundai feels as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff.  We look forward to seeing you on your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

BV
BRENT V.
Concord, NC
2004 Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Attentive and friendly Service.
Best automotive customer service around. Repair prices are very reasonable. Next family car will be a Hyundai.
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/17/2015

Hey Brent,

Thank you for taking the time to respond to our Sure Critic Review; Modern Hyundai feels as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our staff and we look forward to seeing you on your next service appointment, as well as possibly earning your business with your next vehicle purchase.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

AR
ALEXANDER R.
Concord, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2015 Category: Service
The attention
They guys are always willing to help with any problem
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/08/2015

Hey Alexander,


Thank you for taking the time to respond to our Sure Critic Review; we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff.  We look forward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

Verified Customer
Kannapolis, NC
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2015 Category: Service
Service was great
Service was great
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/08/2015

Thank you for taking the time to respond to our Sure Critic Review; we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff.  We look forward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

SB
STEPHANIE B.
Charlotte, NC
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2015 Category: Service
great service
Always great service
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/08/2015

Hey Stephanie,

Thank you for taking the time to respond to our Sure Critic Review; we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff.  We look forward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

EH
ELIZABETH H.
Harrisburg, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Oil Change
The team was prompt and explained everything to me and provided me w/options for future maintenance.
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/06/2015

Hey Elizabeth,

Thank you for taking the time to respond to our Sure Critic Reveiw; your voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff.  We look forward to seeing you on your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com
Chris B., Service Manager from Modern Hyundai of Concord responded on 07/06/2015

Hey Elizabeth,

Thank you for taking the time to respond to our Sure Critic Reveiw; your voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff.  We look forward to seeing you on your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

MP
MARTA P.
Virginia Beach, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
First oil service and recall
I was very pleased with the whole experience. From making the appointment to the friendly staff to completing my service timely, I would highly recommend Modern H
Chris B., Service Manager from Modern Hyundai of Concord responded on 06/30/2015

Hey Marta,

Thank you for taking the time to respond to our Sure Critic Review; here at Modern Hyundai we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our Service Staff and we look forward to your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

Verified Customer
Concord, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Friendly staff
Service overall is good
Chris B., Service Manager from Modern Hyundai of Concord responded on 06/30/2015

Thank you for taking the time to respond to our Sure Critic Review.  Here at Modern Hyundai we feel as though our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and we look forward to seeing you on your next service visit.

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

MJ
MILDRED J.
Concord, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2015 Category: Service
Awesome service
Fast, friendly and reliable service
Chris B., Service Manager from Modern Hyundai of Concord responded on 06/29/2015


Hey Mildred,

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  Your kind words mean a great deal to our service staff and we look foward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

JN
JANET N.
Kannapolis, NC
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2015 Category: Service
First Class Service
Excellent customer service. Service team personnel are 1st class
Chris B., Service Manager from Modern Hyundai of Concord responded on 06/25/2015

Hey Janet,

Thank you for taking the time to respond to our Sure Critic Review; we value the voice of our customer, please know you were heard.  If you have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com

LH
LORI H.
Concord, NC
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2015 Category: Service
Knowledgeable people Excellent service
Great leadership overall
Chris B., Service Manager from Modern Hyundai of Concord responded on 06/25/2015

Hey Lori,

Thank you for taking the time to respond to our Sure Critic Review; we value the voice of our customer and please know you were heard.  Your kind words mean a great deal to our staff; we look forward to seeing you on your next service visit!

Chris Blalock
Service Manager
Modern Hyundai of Concord
704-788-2110
cblalock@modernauto.com