Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3940 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5rating 4.7777733
Original
Overall Rating 2.36508/5Overall Rating 2.36508/5rating 2.36508rating 2.36508rating 2.36508
96% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


SK
Sherri K.
Salisbury, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Easy to do business with.
The person who helped me with my appointment was very prepared and professional. Everything was great !!!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/29/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Concord, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Always helpful
Never fail on helping
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/29/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Kannapolis, NC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Service
Jeff always goes above & beyond to help in any manner that he can.
I actually purchased my car at another dealer but wanted to deal with Modern after working with Jeff!
He is a true asset to the company!
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/29/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. Its always great to hear positive feedback about out staff members like Jeff.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Charlotte, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Work that is done on the vehicle is done on a timely fashion. When the work is done not necessary to return back to have the work complete again.
No comment
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/29/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Oil change
The service and the kind and very friendly staff.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/29/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Great experience
My car was serviced professionally and on time. I had a scheduled appointment and left the car the day before.
It was ready earlier than expected and they had it washed and waiting out front for me when I arrived to pick it up.
Check out and payment were streamlined and easy.
5 stars.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/29/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

FJ
Fred J.
Winston Salem, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Customer Relations
Excellent across the board!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/29/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

TS
Thomas S.
Charlotte, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Cordial and excellent service
I am always treated professionally and have always gotten excellent service.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/29/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/27/2019 Category: Service
Friendly staff, if only that mattered.
The people are nice, the place is clean but I wouldn’t bother with the service.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/29/2019

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

DJ
Douglas J.
China Grove, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Timely, courteous response.
Did not get satisfaction to my issue. Would like to discuss issue with a technician - engineer why I can get satisfaction about my issue.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/27/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

DG
Donald G.
Huntersville, NC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Donald Grey
Expediate, friendly, professional service .
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/27/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

TG
Thomas G.
Locust, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
great place to take your car
the service reps are friendly and knowledgeable.The work is done right and in a nice new facility.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/27/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

JM
James M.
Kannapolis, NC
2011 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2019 Category: Service
Service Tech Lied
Overall Modern Hyundai is a great place to shop and service your car. Every business has a bad apple and we experienced one with our last service.
Tech lied about a service he did not perform correctly. Please beware and double check their work before you leave the service area.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/26/2019

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

TG
Thomas G.
Huntersville, NC
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Consistently great service
The service department at Modern Hyundai of Concord are consistent in delivering top notch service and meeting my expectations
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/26/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

NW
Nicole W.
Concord, NC
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2019 Category: Service
Nice staff
The staff is very nice and serviceman eased my worries of having a safe trip. However the explanation of the problem made me question the validity of previous services.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/26/2019

Extremely sorry to hear your recent visit was less than exceptional. Please contact me directly as so I may address and correct concern. Look forward to speaking to you soon.
Regards,

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

DM
David M.
Mooresville, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Service
Christopher did an excellent job in communicating the issue with the vehicle. We had an issue with picking up the vehicle before service department closed so we paid by phone and picked up our car before the dealership closed.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/26/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

DB
Debora B.
Harrisburg, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Takes great car if car
The team at Modern Hyundai always take great care of my car! I think they go above and beyond!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/26/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

TA
Tahany A.
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Experience Mechanical
Accuracy diagnose the problem , fixed it quickly.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/26/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Concord, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Engine repair
Modern Hyundai went above and beyond when my Sonata needed a total engine replacement. Jeff Crump in the service department was the best. Much appreciated!
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/26/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

GK
Gertrude K.
Huntersville, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Excellent
Service was timely and very professional.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/24/2019

Thank you for taking the time to complete your Surecritic Review for our service Team today. We appreciate your time and business here at Modern Hyundai. If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201