Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

1831 Reviews

95% Would Recommend
Latest Review about 2 years ago

Reviews


SB
Sandra B.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Sandra said she really likes how this business keeps her updated through texts and emails.
This review was collected via phone interview by Customer Research Inc.

PA
Paula A.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Paula said everyone was gracious and kind but the repairs were delayed. The business told her the shipment of parts was held up, so the repairs took two weeks longer than expected.
This review was collected via phone interview by Customer Research Inc.

HZ
Han Z.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Han said this business does a good job, everything was worth while and they provide good customer service.
This review was collected via phone interview by Customer Research Inc.

KW
Kevin W.
Texas
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2016 Category: Collision
Kevin said the communication and quality of work this business provided was good. The amount of time they thought it would take to repair the vehicle was beyond what they had originally thought. Altogether they took three weeks longer than expected and they did not give him a reason for the delay.
This review was collected via phone interview by Customer Research Inc.

MB
Manuel B.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016 Category: Collision
Manuel said when he went to pick up his vehicle, no one explained the repairs to him and he had to ask an employee to explain them.
This review was collected via phone interview by Customer Research Inc.

TV
Thais V.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Collision
Thais said she liked the job this business did repairing her vehicle. The vehicle was a week earlier than promised. She was not involved with the estimate process.
This review was collected via phone interview by Customer Research Inc.

DO
Dominique O.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Collision
Dominique said this business had good communication. They had excellent customer service and they were quick.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2016 Category: Collision
John said he is happy with the service provided by this business. The vehicle was one week late due to a parts delay. She chose this business because they specialize in Audis.
This review was collected via phone interview by Customer Research Inc.

JG
Jennifer G.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2016 Category: Collision
Jennifer said this business did a good job on her vehicle. Jay was fantastic and kept her well informed. It took 1 day longer than promised due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

MA
Megan A.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2016 Category: Collision
Megan said she was not completely satisfied with her experience at this business because it took two weeks to repair her vehicle. The reason for this delay was because the employees found additional vehicle work that was needed. Also, they had to wait for insurance approval and they ordered the wrong part.
This review was collected via phone interview by Customer Research Inc.

KW
Keely W.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Keely said they kept her informed on everything. She was very appreciative.
This review was collected via phone interview by Customer Research Inc.

AU
Amy U.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Amy said her vehicle was completed on time and she was kept updated on its status. Everyone was very helpful.
This review was collected via phone interview by Customer Research Inc.

BS
Brandi S.
Texas
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2016 Category: Collision
Brandi said the customer service was not too great but they did very good work on her vehicle. The problem was that when she showed up to drop off her vehicle they had no record of her appointment. Then she was told by both the rental agency and this business to leave the rental vehicle at this business. When this was done, they told her they would contact the rental agency to let them know but a few days later, the rental agency was calling her to ask where the vehicle was. She believes this business failed to contact the rental agency like they had promised but in the end, it was resolved.
This review was collected via phone interview by Customer Research Inc.

J
Jaime
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Jaime said her service was great and the repair was perfect. The personnel were excellent, respectful, kind and treated her very well. The location is close to work. They are BMW certified and came highly recommended.
This review was collected via phone interview by Customer Research Inc.

MG
Maria G.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Maria said the business had great service and she liked the text messages and attention they provided.
This review was collected via phone interview by Customer Research Inc.

JU
Jose U.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Jose said he likes the service provided by the facility. The repair was completed two days later than it had been scheduled due to finding an additional part had been damaged.
This review was collected via phone interview by Customer Research Inc.

EP
Ethan P.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Ethan said the business did exactly what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

TC
Terry C.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Terry said the work this business did is really good. Their communication was top notch and Jay was very pleasant to deal with.
This review was collected via phone interview by Customer Research Inc.

LL
Lars L.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Lars said his vehicle was a week late due to the insurance company.
This review was collected via phone interview by Customer Research Inc.

TT
Terry T.
Texas
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2016 Category: Collision
Terry said it was absolutely terrible. His vehicle was returned missing parts, the logo was not there and the vehicle was not done right. He stated he is satisfied with the quality of the repair but he needs to take it to the dealership so they can work on the computerized part of the vehicle. His vehicle was a month late, but he was not given a reason for the delay. They had the vehicle for a long time and they were not even working on it. If he would have known he could have driven it because it was drivable. They never called to inform him he just got email and texts that did not explain where they were in the process. They were way behind and they should have called. He said he would never recommend this business to others. If there was not enough personal or machines to meet the demands of people, then they need to hire more people or machines. He chose them because they are the only people in the city who are certified to work on Audis. They need to step it up.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1831 in total