Momentum BMW Mini-Body Shop

Max said this business did not begin work on the vehicle right away. They did not give him an exact date when the vehicle would be ready.

Spoke with Suzie. She said she had to make four trips to another facility for work this business did not do. When she got her vehicle back, there was a nail in the tire and they did not clean out her vehicle. There had been water bottles left all over the floor of the vehicle. This business took seven or eight days longer than she expected and they did not give her a reason for the delay. The staff member she worked with was great. The technicians did not communicate with her. She would not recommend them to others for the reasons stated.

Glenda said the business was very responsive, nice and courteous. They completed the job and dealt with her insurance agent very well.

Spoke with Dawn. She said the experience at this business was good from start to finish. The estimator was very good and worked well with her.

Hang said she worked with Edgar, who was really nice. Edgar always updated her and answered all of her questions.

Albert said the business was the best and they were helpful.

Purav said the customer service was really good.

Richard said everything with his experience at this business went well and there were no problems at all. His service was not really long enough for him to require updates.

Doug said he did not have any issues with this business. His vehicle was a week and a half late. He was given a couple of excuses. First, they were waiting on parts and second, there was an issue with the insurance company claim.

Zhiqiang said the business did everything well with the exception of the delayed parts. He was satisfied they communicated very well but it took about a week to get his vehicle after the original promised date.

Spoke with Nino. He said this business kept him up to date on the progress of the repair.

Spoke with Steven. He said this business was supposed to fix his vehicle and they broke something on his vehicle. He took it back and they broke something else. Now, he has to take it back for a third time. Someone drove his vehicle into a pole and that is why he took it to this business. They did not keep in contact with him throughout the two weeks. He was not involved with the estimate because the associated dealership caused the damage. They need to improve on their communication. He will not recommend this business for reasons already stated.

Kimberly said Steve Roberts did a great job for her.

John said his experience was very good. Everything went great and Robert was fantastic. He was precise with the price that he gave him for the repairs done to his vehicle.