Monument St Auto Center

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410-522-3737
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,046 Reviews)
5 star
83%
4 star
12%
3 star
2%
2 star
<1%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
98% Would Recommend
Latest Review 5 days ago

Reviews

KC
KEN C.
Annapolis, MD
INFINITI FX35
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Always great service
I always get great service from Garu and the mechanics at Monument St. I have been taking my vehicles there for years. They are quick. Convenient with great communication. Thanks
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!Our team works hard each day to provide excellent service. Thanks again for recommending our Shop.
Call us for All your automotive needs.
410-522-3737

MV
MARK V.
Baltimore, MD
Chevrolet Equinox
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Gary and his crew are always professional and courteous.
I am a manager with BSI and have always received great service and professional courtesy from Gary and his staff.
Recommended
George M. from Monument St Auto Center responded on 10/10/2019

Thanks for the Great Review ~ We really appreciate your feedback and recommendation Mark. 

Please call us for All of your Automobile Needs
410-522-3737

NS
NICOLE S.
Abingdon, MD
Toyota Venza
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Car repair
I always drop my car off in the morning and its serviced while I'm at work. I love this convenience. Work is always professional.
Recommended
George M. from Monument St Auto Center responded on 09/23/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.

Nicole thanks again for recommending our Shop.
Call us for All your automotive needs
410-522-3737

We Do it All From A to Z ~ Service the way it's meant to be!
Imports and Domestics

MR
MICHELLE R.
Baltimore, MD
Cadillac SRX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Great
EXCELLENT job.
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks, Michelle, for recommending our Shop!
Call us for All your automotive needs!
410-522-3737

SA
SHIRETTA A.
Baltimore, MD
Nissan Murano
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Very Convenient
It was so convenient to be able to park my car to get on the shuttle, as I do every day, but then have an oil change while I was at work.
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks for recommending our Shop Shiretta. 
Call us for All your automotive needs!

410-522-3737

DK
DARLENE K.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
Monument Auto
I'm very satisfied with the service and they are going to be my main company to handle all the work needed to be done on my car from now on.
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks, Darlne,for recommending our shop.
Call us for All your automotive needs!

410-522-3737

WT
WARRACE T.
Rosedale, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service
Excellent customer services
Recommended
George M. from Monument St Auto Center responded on 09/19/2019

Thanks, Warrace, for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. 

Call us for All your automotive needs!
410-522-3737

KW
KALAI W.
Baltimore, MD
Nissan Murano
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Outstanding Service!
I contacted Garry following a recommendation from a friend and he welcomed me into the shop immediately! Not only was he thorough while servicing my car, but he went above and beyond to communicate his full inspection and offered his professional opinion about items in need of servicing versus non-immediate. He is honest in his work and professional! Also, he reached out to me 2 days following completion of servicing my car to ensure that it was running smoothly. I highly recommend Monument St. Auto Center!
Recommended
George M. from Monument St Auto Center responded on 08/29/2019

Thanks for the Great Review. Our team works hard in the Rain, Sleet, Snow and ~HEAT~ to keep your car in top notch condition!
Thanks Again We truly appreciate your feedback and recommendation!

Call Us for All your Automotive needs!

410-522.3737

SB
SYDALIA B.
Burtonsville, MD
Ford Crown Victoria
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Great shop....
I have brought my car's here for service several times. The prices are affordable, the service is awesome. Gary and Elizabeth are very pleasant. I encourage all to bring your vehicle in for service. This place is wonderful.
Recommended
George M. from Monument St Auto Center responded on 08/29/2019

Thanks for your Awesome Recommendation! Our team works hard each day to provide excellent service.
Call us for All your automotive needs!

410-522-3737

Verified Customer
Baltimore, MD
Chevrolet Traverse
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2019
Somewhat Accurate and speedy service
Picked my car up and it started overheating. How was that particular problem missed especially if it was the problem that caused the initial car repair but other than that very professional receptionist and good quality work.
Recommended
Garry C., MANAGER from Monument St Auto Center responded on 08/26/2019

Good Morning 
 Yes, when your car came in the serpentine belt was broken on it which means that your water pump was not turning causing you car to overheat. after you picked it up a plastic heater hose connector broke causing the antifreeze to leak out. unfortunatly it was an unforeseen circumstance as the hose was not leaking when we test drove it or else as you experienced all of the antifreeze would have leaked out & we would have seen & smelled the leak at that time.
  As I recall we brought you back in that next day & replaced the hose connector right away at minimal cost to you.
  As with all of our customers, we value your business and strive to provide you with the best service at an affordable price and apologize for any inconveince you may have experienced.

Garry Church
Manager
410-522-3737
LG
Latrina G.
Essex, MD
Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2019 Category: Service
Latrina said that the business did an excellent job. She mentioned that the team was wonderful .
Recommended
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. Thanks again for the recommendation Latrina!

MP
MARK P.
White Marsh, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Thorough in their assessment of problem
I like the honesty and integrity of these folks. No need for me to go anywhere else.
Recommended
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for the awesome review. We really appreciate your feedback and recommendation.

Verified Customer
Essex, MD
Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Great job
They provided quality service and the customer service was excellent
Recommended
George M. from Monument St Auto Center responded on 08/26/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.
 We Do it All From A to Z - Imports and Domestics - Service the way it's meant to be!

Thanks again for recommending our Shop. 

RL
ROGER L.
Dundalk, MD
Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Tire repair
Fast courteous in depth service.
Recommended
George M. from Monument St Auto Center responded on 08/26/2019

We have the knowledge, tools, and experience to keep your vehicles in top notch condition.
We Do it All From A to Z ~ Service the way it's meant to be!  - Imports and Domestics. Thanks again for recommending our Shop!

MR
MICHELLE R.
Baltimore, MD
Cadillac SRX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Great service
Great service.
Recommended
George M. from Monument St Auto Center responded on 08/26/2019

Thanks for taking the time to let us know how we are doing! Even on a good day we all need to know that the work we're doing is consistantly good work. Thanks again Michelle!