Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

839 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


KL
Keon L.
Baltimore, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Keon said the service was good. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

EH
Ella H.
Baltimore, MD
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Ella said Gary is wonderful. He is the best. She always gets good service.
This review was collected via phone interview by Customer Research Inc.

KP
KATHLEEN P.
Brandywine, MD
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Amazing Customer Service
Gary and his team are amazing! You can trust them to do what is best for you and your car. I've been coming here for ~ 8 years and they are just as amazing today as they were back then. I'll be a customer for life.

AM
ALLISON M.
Baltimore, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Honest people and great customer service
Obviously having car issues can be stressful however Monument St Auto Center makes it as stress free as possible. Friendly, Honest and Dependable

AA
Angela A.
Sykesville, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Angela said Gary assessed her vehicle in an honest way. She wanted the noise near her rear tires gone, but he told her it was not life-threatening. She was absolutely, totally impressed that Gary called the next day to see if she was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

KL
Kimberly L.
Ellicott City, MD
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Kimberly said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

KM
Katie M.
Essex, MD
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Katie said she was pleased with the customer service, and the way the business handled everything. She stated she is not easy to please.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Baltimore, MD
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
John said the employees were friendly. They were polite. They provided fast customer service. The work was efficient.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Maryland
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Jim said the staff are always great. He never has issues with them.
This review was collected via phone interview by Customer Research Inc.

NM
NEIL M.
Owings Mills, MD
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018
Service Feedback
The customer service was great. I stated what I needed done and was out in under 3 minutes. I left and went to work and returned approx 3 hrs later, paid, collected my vehicle and was on my way. No problems whatsoever.

The only reason you do not get 5 stars is because I was not given an estimated time of completion. That may have been because they did not know what they would have found with my brakes, but an estimated time could have still been given and revised based on findings.

NC
Nick C.
Nottingham, MD
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Nick said the employees were trustworthy and provided good service.
This review was collected via phone interview by Customer Research Inc.

SV
SANDY V.
Dundalk, MD
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Great Service
Garry & and his staff are always professional the minute you make contact with them. I recently had an oil change and the battery cleaned and checked and spent less here than I do going to Target for a few things! They are very upfront with their service recommendations and prices as well.

DP
David P.
Maryland
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
David said this business was good.
This review was collected via phone interview by Customer Research Inc.

KD
Kayla D.
Dundalk, MD
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Kayla said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.

LD
Lauren D.
Baltimore, MD
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Lauren said the service was fast.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Baltimore, MD
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Absolutely wonderful service
this is the second time I have brought my vehicle to Monument St Center and both times I have found them to be thoroughly professional and easy to work with. I have been impressed with their staff and customer service. Thank You!

QZ
QINFENG Z.
Baltimore, MD
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018
Great
They are great, Gary is very nice and professional. I have used their service for the past 3 years.

ER
Elaine R.
Essex, MD
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Elaine said the business gives consistent good service. The staff is honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

VB
Vonn B.
Baltimore, MD
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Vonn said the staff were prompt, and to the point.
This review was collected via phone interview by Customer Research Inc.

TS
Theresa S.
Baltimore, MD
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Theresa said the business was prompt, did a good job on her vehicle and she liked their service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 61 - 80 of 839 in total