Reviews
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Connie Y.
Aberdeen, MD
Nissan Versa
Verified Customer
Connie said that the facility does excellent work and their prices are better than most.
Recommended
This review was collected via phone interview by Customer Research Inc.
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MARYANN S.
Rosedale, MD
Ford Taurus
Verified Customer
Fair priced and honest mechanics
Would recommend this place. Gary takes the time to explain the repairs and pricing.
Recommended
SF
Sallie F.
Baltimore, MD
Toyota Avalon
Verified Customer
Sallie said the business has always done good quality work on her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Tomi E.
Baltimore, MD
Mercedes-Benz C300
Verified Customer
Tomi said it is satisfactory, and he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Tywon B.
Oxon Hill, MD
Dodge Charger
Verified Customer
Tywon said this business does a good job and they are fast with services performed.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Irene H.
Baltimore, MD
Toyota Corolla
Verified Customer
Irene said she would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Lorann C.
Baltimore, MD
Ford Mustang
Verified Customer
Lorann said she really likes the staff because they were super nice, accommodating, understanding, and fast. She's still having an issue with her vehicle starting however.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Kimberly B.
Baltimore, MD
Toyota Camry
Verified Customer
Kimberly said Gary from the facility is very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
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ABNER H.
Edgewood, MD
Nissan Rogue
Verified Customer
flat tire
good quote honesty best policy ,would like to thank you again your auto center ,taking care of your customer ...
Recommended
JK
June K.
Baltimore, MD
Toyota Prius
Verified Customer
June said when she couldn't make it by 5 p.m to pick up her vehicle, the staff told her to pick it up at 7 a.m the next day. No one showed up until 8 a.m which was terrible for her. She was also concerned about the parking lot because there was a lot of confusion as to where to leave the vehicle without getting a ticket. A new employee had no keys to the place so he was waiting with her for another employee to show up and open. It was not a very professional business place. However the staff did take care of her vehicle very quickly.
This review was collected via phone interview by Customer Research Inc.
Garry C. from Monument St Auto Center responded on 06/04/2018
Good Morning June,
I am sorry that you are unhappy with your experience. unfortunatly on that morning, May 25. I personally had to call out at the last minute due to a family medical emergency. Another employee was contacted to open that morning, but due to the timing was unable to arrive until 7:30 am.
I apoligize for the inconvience and assure you that this is not the norm for our business. I have been here for 15 years and normally arrive @ 6:45 am.
In the event that you would be willing to give is another try, I am willing to offer you a complimentary car wash for for inconvience.
We appreciate your business and thank you for your input. As always you can reach me at 410-522-3737 with any questions or concerns.
Garry
CP
Charlie P.
Essex, MD
Chrysler 200
Verified Customer
Charlie said the staff are very courteous, and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Chaula N.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Chaula said she's already followed up with the manager about someone spilling something in her vehicle and taking it through a drive through restaurant. She appreciates him looking into it, and would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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John R.
Maryland
Volkswagen Jetta Sedan
Verified Customer
John said the staff did a good job on the diagnostic test.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Sharmane G.
Maryland
Toyota Camry
Verified Customer
Sharmane said the service was good, she hasn't had any problems afterwards, so she can't complain.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Junjiang W.
Parkville, MD
Honda CR-V
Verified Customer
Junjiang said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Danielle P.
Abingdon, MD
Honda Accord Sdn
Verified Customer
Danielle said she is always satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Lynette j.
Baltimore, MD
Buick LeSabre
Verified Customer
Lynette said, she gets good service every time she uses them.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Kristine R.
Pasadena, MD
Verified Customer
Kristine said they were very helpful and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
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WARRACE T.
Rosedale, MD
Chevrolet Traverse
Verified Customer
Great auto repair shop
Staff and technicians were professional
Recommended
BZ
BRENDA Z.
Essex, MD
Hyundai Santa Fe
Verified Customer
Excellent Service
I always take my vehicle to Monument Street Auto Center. It's so convenient for me and everyone who works at Johns Hopkins. We just leave our vehicle and when we get off, it's always ready. The staff and mechanics are so nice and really know what they're doing. I would highly recommend taking your vehicle here.
Recommended