ReScore Reviews™ (1)
Robert, we spoke about the engine in your truck burning oil and needing to be replaced many times, the only reason I would not replace your timing chain is it would be a waist of your money, it would be better to replace the engine instead. Thanks Joe
What l like best about going there is that they speak in plain language so you can understand the situation with your car.
I had also inquired about having tire lock nuts taken OFF my tires. He said that to take them off would be about $20. I agreed to this and told him that my son would be bringing my car in for him to do this. I also asked if he could look at the power steering and the receipt from the Ford dealer to be sure that they did what they said that they did.
When my son returned with my car, he asked for another $40 or so because they took the locks OFF and replaced it with new ones that I didn't authorize or want and was VERY clear about that when I had called 2x!!! I am very pissed off about this..In addition, his idea of checking my power steering was to look at the receipt and say "yep, they did it"...seriously???? I'm not sure exactly who serviced my vehicle, but I am so angry and disappointed that it seems to be impossible to find a honest and reliable mechanic...I am considering going back to have them take the locks OFF and give me my money back...We still need to have another vehicle done and are at a loss as to where to take it, where we won't get lied to or ripped off.
Mr. Dermont, your son asked me to remove the wheel locks off the vehicle and check to make sure the ford dealer did the repair they said they did. When I looked at the receipt I noticed they only reprogramed your computer which is nothing I could xheck visually. And also the replacemnt lug nuts for your vehicle were over $5.00 each so I recommened another lock kit to save some money. Your son agreed so we replaced the locks for the $40.00. I will be glad to remove the locks and refund your money, but we will need a set of lugnuts to replace them.
When i got home i was interested to see how the hood thing a ma jig worked .Low and behold when I opened the hood the the hose that i was concerned with was flopping in the breeze.I called and asked for Joe but he was on the road checking a car. I told Brian(Bryan) and he told me to come on in. Bry fixed the problem.
However, the last visit may be my last visit! When I picked up my vehicle, first I was a little surprised at the price since the oil filter was an additional charge-but I put this on me since I made the assumption the filter was part of the price for an oil change. But the real "killer" was the paper floor mat. When I saw it, I thought that was nice since the mechanic put it there to protect my carpeted floor mats. I let it there until I got home, and then the surprise. The paper floor mat was not to protect but was there to hide. When I removed the paper floor mat, I discovered the paper floor mat was used to hide the grease stains and oil streaks in the floor mats that were there when I dropped the vehicle off.
I tried to make a comment on your email system but was informed this was not an active site. So I swallowed the issue and asked others where they take their vehicles, and got recommendations.
You know how hard it is to find a mechanic shop that you trust and have confidence in; but this time-I lost both when your employee broke both trust and confidence. I had to ask myself, if they are willing to try and hide this-what else are they willing to hide or disguise.