Review for Motorplex Auto & Heavy Truck Repair
Dan M. on 10/02/2013
Dan said he has used this business a few times because they are very close to where he lives. He said he would like to use them as his regular business, but every time he has come in they have been way off on the problem with his vehicles. The first vehicle he brought to this business had an ignition problem. They stripped one of the spark plugs and charged him $250 for trying to repair the issue. They told him it would cost $1,000 for a head job to extract the stripped spark plug. They led him to believe the coil was the issue and he spent $30 and an hour to fix the issue himself.The second vehicle he brought to this business needed a transmission rebuild they told him it would cost $6,000. He was able to get the transmission rebuilt himself for under $3,000. He said he felt they were trying to be courteous, but they were demeaning and not very helpful. When he tried to ask questions about what his vehicle needed they did not listen to him well and they responded rudely. He said they should listen to their customers more carefully and not be so demeaning because not everyone is an automotive expert. He would not recommend this business to others based on this experience.
Review Created: 10/02/2013
This review was collected via phone interview by Customer Research Inc.