Motorplex Auto & Heavy Truck Repair

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1307 Reviews

95% Would Recommend
Latest Review about 14 hours ago
Review for Motorplex Auto & Heavy Truck Repair
Don M. on 01/07/2014
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Don was not satisfied with his experience at this business because they never kept him updated, he was charged a lot more than expected, and the work performed did not fix the problem. He was told that the service would take two days, but it ended up taking two months. He was told after 20 days that his vehicle was ready so he picked it up, he drove 6 miles and it broke down again. The representative that he spoke with was very nice. He was not satisfied with the communication because they never contacted him to let him know the status of his vehicle, he would have to call them every time. He was not satisfied with the quality of the work performed because the problem was not fixed after replacing the part 4 or 5 times. He would not recommend this business because they had originally told him that the price would be $1,200, but at the end they tried charging him $4,800. He chose not to pick up his vehicle from this business because he was not paying them that much for the service that he received. He has contacted the Better Business Bureau and his lawyer about this recent experience.
Category: Service
Review Created: 01/07/2014
This review was collected via phone interview by Customer Research Inc.
Keith L. at Motorplex Auto & Heavy Truck Repair responded on 01/09/2014

Mr. Miller,
I am sorry that this transaction did not meet your expectations.  I personally tried to contact you or your wife a half dozen times with no response.  Indeed this repair escalated from a straight forward tow in and fuel pump replacement, to a warranty fuel pump replacement to an eventual vandalism repair. We eventually found in excess of 5lbs of sugar that was placed in your fuel tank due to vandalism.  You did authorize the extensive continued repairs that were within our revised estimate and totaled $3223.  Unfortunately, after we completed the repairs successfully with your authorization you opted to not return our calls and abandoned the vehicle with us.  I would happy to work with you to resolve our mutual concerns.  Respectfully, Keith Lewis