After being initially frustrated with Mr. Appliance for taking so long to get repair parts and then being unresponsive I canceled my follow-up appointment.
The same day I canceled I received a phone call from the Operations Manager. She wanted to know why I'd canceled the appointment. I explained my experiences. She asked me to take an appointment two days out so the part needed could be obtained.
Two days later the tech was here, with the part, and made the repair. All is working fine now.
Thanks to Mr. Appliance's Aiken Operations Mgr. for getting involved and getting it done for me.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
The same day I canceled I received a phone call from the Operations Manager. She wanted to know why I'd canceled the appointment. I explained my experiences. She asked me to take an appointment two days out so the part needed could be obtained.
Two days later the tech was here, with the part, and made the repair. All is working fine now.
Thanks to Mr. Appliance's Aiken Operations Mgr. for getting involved and getting it done for me.