Murdock Hyundai Murray


Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

2035 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 2.8947355/5Overall Rating 2.8947355/5rating 2.8947355rating 2.8947355rating 2.8947355
Original
Overall Rating 1.8918951/5rating 1.8918951rating 1.8918951rating 1.8918951rating 1.8918951
88% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Heather Q. on 02/21/2018
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"👍"
👍
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/21/2018 02:20 PM
Steven W. on 02/20/2018
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"Sales department has always been fair to us. "
Nice people, fair price, but service disappointing.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 08:16 PM
STUART J. at Murdock Hyundai Murray responded on 02/21/2018

Steven,

Sorry to hear that we did not meet your expectations on your latest visit to our dealership. I will share your feedback with our team so we work on our goal of continual improvement. We hope to have the chance to serve you again in the future.

Thank you for being a customer of Murdock Hyundai!

Sincerely,

Stuart Jack

801-262-6401

Tiago U. on 02/20/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Expected my car to be clean"
I expected my car to be clean but I found several small pieces of glass inside my vehicle after replacing the windshield.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 02:44 PM
STUART J. at Murdock Hyundai Murray responded on 02/21/2018

Tiago,

Sorry to hear that we did not meet your expectations on your latest visit to our dealership. I will share your feedback with our team so we work on our goal of continual improvement. We hope to have the chance to serve you again in the future.

Thank you for being a customer of Murdock Hyundai!

Sincerely,

Stuart Jack

801-262-6401

Verified Customer on 02/20/2018
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"Great"
Very efficient. Honest and doesn't try to up-sale on unnecessary services.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 02:38 PM
Verified Customer on 02/20/2018
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"Great car great servixe"
Oil change was great but when you say free vacuum and washing. Actually vacuum the car not just the front seats but also the rear.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:42 PM
Verified Customer on 02/20/2018
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"Fast Service"
Had a limited amount of time to get my car serviced. They had it done quickly and with two recalls.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 09:21 AM
Thomas V. on 02/19/2018
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"I live in Wyoming 120 miles away so it's not feasable to go to them for service :(, if I was close I would definately go to them"
They are prompt, courteous, friendly, and very helpful.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 10:10 PM
Bruce B. on 02/19/2018
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"Not the attention to detail but fast service"
Oil change, tire rotation, inspection
Forgot to change wiper blade and no reminder sticker in window for next oil change. Rear hatch area didn’t get vacuumed but shorter wait than expected.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 07:51 PM
STUART J. at Murdock Hyundai Murray responded on 02/20/2018

Sorry to hear that we did not meet your expectations on your latest visit to our dealership, Bruce. I will share your feedback with our team so we work on our goal of continual improvement. We hope to have the chance to serve you again in the future.

Thank you for being a customer of Murdock Hyundai!

Sincerely,

Stuart Jack

801-262-6401

Gita R. on 02/19/2018
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"Good customer Service "
Marc Murdock was very helpful. He had a pleasant and friendly attitude while maintaining a professional and polite manner.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 06:43 PM
Michael S. on 02/19/2018
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"The employees are great, the area to sit and wait could use some sprucing up. :')"
We don't have a 2015 Sonata Hybrid
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 06:35 PM
Margie F. on 02/19/2018
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"Car wash service"
I love your dealership, but whoever washes the cars after svc does a terrible job. I don't expect it to be detailed, but they should at least wipe down Windows & side mirrors. Just a suggestion!!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 02:04 PM
STUART J. at Murdock Hyundai Murray responded on 02/19/2018

Sorry to hear that we did not meet your expectations on your latest visit to our dealership, Margie. I will share your feedback with our team so we work on our goal of continual improvement. We hope to have the chance to serve you again in the future.

Thank you for being a customer of Murdock Hyundai!

Sincerely,

Stuart Jack

801-262-6401

Lynn K. on 02/19/2018
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"Great service, very helpful."
Great sevice
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:12 PM
Verified Customer on 02/19/2018
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"Service regarding a recall notice"
Fast, friendly service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 11:37 AM
Kayse C. on 02/19/2018
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"the employees are kind and answer any questions"
I have only been to Murdock a few times for oil changes and an engine light. Each time I have gone I get taken care of, all questions are answered and I have no issues.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 11:23 AM
Verified Customer on 02/18/2018
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"good people"
good job
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/18/2018 07:09 PM
Arnold T. on 02/18/2018
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"Friendly and fast service"
Made sure was taking care of and made sure had no issue with my car.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/18/2018 07:08 AM
Verified Customer on 02/17/2018
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"Service"
It’s is a great environment and they do good service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/17/2018 12:17 PM
Patricia T. on 02/17/2018
Recommended badge inactive Recommended
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"More than just car service"
The service desk is incredibly friendly. I watched the woman there at the service desk come out from behind her desk to help an older man figure out the coffee machine. She could have just ignored.
They make your wait pleasant with drinks, wifi, and comfortable chairs. Then, they work hard to get you out of there as fast as they can. I just love the atmosphere,
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:28 AM
STUART J. at Murdock Hyundai Murray responded on 02/17/2018

Patricia,

Thank you very much for taking the time to share your experience at our dealership! I am very happy to hear you had a great experience, and I will share your compliments with my team. We sincerely appreciate your business, and we look forward to seeing you again on your next service visit

Stuart Jack

801-262-6401

Efrain C. on 02/16/2018
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"Great Service"
they are very fast and promise just as expected
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 07:15 PM
Verified Customer on 02/16/2018
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"Always take care of what I need"
For most of my life taking my car in for anything, even a simple oil change, was like going to the dentist. I would always cringe when the initial inspection report would come back. That is no longer my experience. For the past 4 years I have been coming here and it has been nothing but pleasant. They may have found a customer for life!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/16/2018 08:31 AM
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