Murdock Hyundai Murray


Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

2184 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 2.9512215/5Overall Rating 2.9512215/5rating 2.9512215rating 2.9512215rating 2.9512215
Original
Overall Rating 1.8536585/5rating 1.8536585rating 1.8536585rating 1.8536585rating 1.8536585
88% Would Recommend
100% Business Response
Latest Review about 11 hours ago
David W. on 04/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer interest"
The service work is fine. The service communication needs some work. Too mechanical
and impersonal. Needs some work.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 04:40 PM
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The great customer service"
The service Riders are great people and very willing to help
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/23/2018 10:44 AM
Thomas D. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Ricardo (?) fit me in on a very busy day and took care of all my needs and quickly. We found some things wrong an remedied the proble. Very helpful.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/22/2018 11:10 AM
Lori C. on 04/21/2018
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"Needed Repairs"
They always do a great job. I have been going there for years they are always willing to explain things and willing to help in any way.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 04/15/2018
Service Type: Maintenance
Review Created: 04/21/2018 09:12 PM
Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was greeted with a small and especially was thrilled at the carwash and the fellow that washed it as he put the license back on after he had noticed it was badly bent"
as above
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/20/2018 08:37 AM
Marsha G. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car service"
Good honest advice
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 01:32 PM
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Car. Friendly service."
Thank You!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:13 AM
Edward S. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great like always"
I love how flexible Murdock Hyundai is with their service center. I changed my service time like 3 times, and they were very accommodating. Love you guys, see you soon!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 07:30 AM
Christian R. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and friendly "
Had my 15000 mile pm done changed oil did their multipoint inspection, was in a hurry and they got me out of there quick. Had a really good experience.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:09 PM
David Y. on 04/16/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Slow and Incorrect. "
Slow and incorrect.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 06:12 PM
STUART J. at Murdock Hyundai Murray responded on 04/17/2018

David,

Thank you for taking the time to respond. Please give me a call so we can get this corrected for you. 

Thank you for being a customer of Murdock Hyundai and we look forward to seeing you for your next service needs!

Sincerely,

Stuart Jack 

801-262-6401

Nancy B. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Texting with out Permission"
I Like having my services done at Murdock Hyundai and this is my 3rd New Hyundai. My only con. is that you texted my cell number with out my permission, in fact I stated upon my service appointment to NOT TEXT only email.
But I got one anyway. We do NOT have texting for free on our current cell service, why and how is no ones business but ours. It irritates me that others assume everyone has texting and ours cost 20 cents for each one and more depending on the size. It costs me again to text back for the sender to STOP.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 05:58 PM
Lindsay C. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice Visit"
I would not have done all the work except they worked out financing for the work.No interest. Was very happy
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 05:01 PM
Shelly S. on 04/16/2018
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"Attention to details"
Came in for air in tire. The y noticed it was time for oil change. They fixed my tire, squeezed me in for oil change on a busy Saturday and also fixed a recall!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/16/2018 03:42 AM
Verified Customer on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just an oil change "
Everything was great!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/14/2018 08:43 PM
John I. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch service!"
Fast, friendly and always reliable service team! This dealership is awesome!! This is our third Hyundai from Murdock and we are customers for life!!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/14/2018 05:57 PM
Nickolas H. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and fantastic service!"
Great customer service, friendly staff and fast service technicians! Will definitely go again!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/14/2018 11:35 AM
Terilinn M. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Took my car in to be serviced, they were ready at the time I had and were very friendly. They have a great waiting room with a kids area and free drinks.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/13/2018 06:06 PM
Verified Customer on 04/13/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Needs Improvement"
Long wait, noisy lounge area
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/13/2018 12:48 PM
STUART J. at Murdock Hyundai Murray responded on 04/13/2018

Thank you for taking the time to respond to this survey. We appreciate your feedback and I will be sure to pass this along to my team.
 
Please give me a call so we can get this corrected for you. 

Thank you for being a customer of Murdock Hyundai and we look forward to seeing you for your next service needs! 

Sincerely,  

Stuart Jack 

801-262-6401 

Jeremy D. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Fast service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/12/2018 06:42 PM
Alan M. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Took take of my wife’s car as if it were their own.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/12/2018 06:05 PM
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