Murfreesboro Auto Repair Review from Yvonne B. on 06/12/2018


YB
Yvonne B.
Murfreesboro, TN
Ford Explorer Sport Trac
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2018 Category: Service
Yvonne said the staff was very nice, but additional work was required to complete all the repairs.
This review was collected via phone interview by Customer Research Inc.
Eric I., Owner Operator from Murfreesboro Auto Repair responded on 06/27/2018

We peformed cleanup repair for a shop that had replaced an engine on the vehicle in Alabama. They ran the spark plug wires incorrectly and destroyed your spark plugs. We repaired that issue and got the vehicle running to specficiation. We additionally shared there may be other concerns that have not shown on the vehicle due to mistakes we intially found. The other shop paid the bill, gave us a hard time on the cost to clean up their poor work. We find it truely unfortunately that we tried to help with an unusual situation with a car that was not messup by us to begin with. We hope everything got cleared up with your mechanic in Alabama.