Murfreesboro Auto Repair Review from Jeaneen H. on 06/23/2018

Jeaneen H.
Manchester, TN
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2018 Category: Service
Jeaneen said she took her vehicle to this business and paid $87 for a diagnostic just for them to tell her nothing was wrong with her vehicle. She had to take her vehicle to another facility, where they found the problem and fixed it. They need to double check the vehicles and make sure they diagnose the problem correctly.
This review was collected via phone interview by Customer Research Inc.
Eric I., Owner Operator from Murfreesboro Auto Repair responded on 06/27/2018

The vehicle was brought to for a no start issue. The car did not demonstrate any issues while in our possession aside from a dead battery. We charged the battery and restested. The alternator and battery tested fine. We found a dome light had been left on and that was what had caused the drained battery. We also shared in the event the car started acting up again, to bring it back and we would check it out for free. Per our discussion the repairs mention in your review, which were performed at the other shop, were for overheating and brake issues. We perform no diagnostics related to these areas of the vehicle nor was their any issue described by you to us. Unfortunately, we could not waive the diagnostic fee as we had to account for our mechinics time spent on the car. We are glad you were able to get the vehicle fixed.